TPG

Pros: Very cheap, huge cap

Cons: Technical support is OK, but not great

Comments: After getting a "your service is going to be disconnected for commercial reasons" email from Exetel about six months ago, I switched to TPG.

It took a while to get the switch, because I used to be on Optus for telephone but TPG only work on the Telstra network, but once that was sorted it only took about 3 days.

Speed is fantastic (it feels faster than Exetel), I've never come within 20% of my cap, and it's been great so far!

Pros: Static IP, Stable connection

Cons: Customer support sucks, Relocation and plan change is very expensive

Comments: Overall I am very unhappy about TPG’s customer support.

This month I have moved my home from Melbourne city to Malvern.
I have asked TPG to relocate my DSL connection to my new address but they ware unable give me same service (ADSL2+) in my location because no TPG Exchange is unavailable in this my area .
But as I am in the yearly contact and they are going to charge my credit card. No mater the service available or not. I don’t know if it is legal.
I have decided to pay TPG 300 and something for rest of the contract and move to iinet for better service.

Pros: Unlimited downloads, access to PIPE

Cons: customer support should improve inregards to technical knowledge (but some are very helpful), dropouts

Comments: Overall I am very happy with my package- unlimited downloads at a very cheap price and PIPE is a big plus. Support is below average but most people who knows how to use a computer will probably won't need it.

Dropouts are common (well for me anyways)- but can be fixed with a quick reboot.

Unfortunately TPG doesn't offer it any more.

I would recommend TPG for those trying out broadband and those that don't plan to download a lot since there are no excess charges, which is a big plus. Unfortunately there are no more unlimited plans (except for $150 for a 1500/256K connection but thats for businesses).

Pros: Fast download rate, good company.

Cons: None

Comments: TPG have been very helpful and I feel that I am receiving good value for money. I love adsl in general. It is so much better than dialup!!
This site is a great resource!