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aaNet 61 out of 100 based on 168 ratings. 28 user reviews.

aaNet

aaNet broadband reviews

Web: http://aanet.com.au

Phone: 1300 665 076

Services: ADSL|ADSL2|ADSL2+|VOIP

Availability: Australia Wide|Qld|Vic

History:
aaNet is an Australian owned, national Internet service provider, run by a young, innovative, close-knit team of Internet specialists.

aaNet is a child company of Eftel.



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The above ratings are based on reviews submitted by members of this site. There must be at least 3 reviews for a company to receive an average rating.

aaNet User Reviews


aaNet broadband reviews

Submitted by: Username

From: Bush, QLD

Date: April 21, 2016

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: nil

75%


75%


85%


75%


75%


75%



77%


Pros: Long term dedicated ISP & staff

Cons: No Fibre services.

Comments: Have been with aaNet for many many years and overall they have provided a very good service.


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Hobbit60

From: Margate, ACT

Date: May 27, 2013

Plan Name: regional dsl2+ 100g

Broadband Type: ADSL

Monthly Cost: $50

Activation Time: 16 days

5%


5%


5%


5%


5%


5%



5%


Pros: Reasonable pricing

Cons: CUSTOMER SERVICE! BILLING!

Comments: This is, without a doubt, the worst company that I have ever dealt with. Endless billing problems and overcharging, and it is IMPOSSIBLE to get in touch with them. The latest round of problems really is the last straw for me, and I will be churning the instant I have some spare time.

AVOID LIKE THE PLAGUE! YOU HAVE BEEN WARNED!


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Robertparry80

From: caboolture, ACT

Date: January 6, 2013

Plan Name: home phone and broadband

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 2 mth

5%


5%


5%


5%


5%


5%



5%


Pros: none

Cons: always never show up

Comments: they btell lies
say they have made connections when they have not and r now chargeing me for those connections


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aaNet broadband reviews

Submitted by: Andrewmcnnz

From: Hobart, TAS

Date: September 26, 2011

Plan Name: an obsolete 40GB/month plan

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: ?

40%


60%


50%


60%


50%


20%



47%


Pros: once were value for money, and good service

Cons: deceptive practices make them more expensive than they appear, and quality has degraded

Comments: It's a shame that the reviews here aren't dated, and that the averaging of scores is apparently over a much longer period than it takes for an ISP to go to the dogs.

You get what it says in their terms and conditions, give or take connection quality, which has gotten progressively worse over the years.

Pay attention to those terms and conditions though. There's an "excess usage" charge, rather than shaping. The extra usage is charged reasonably, at $3/GB, but they don't make it easy for you to find out it's happening. No notifications when you approach or exceed your limit. They don't even send out invoices - they just debit your credit card.

In my case I just discovered that not only has this been happening, but the excess usage is less than I would have gotten on a current plan for the same price, had they notified me that it existed.

It's all there in the terms and conditions, but it's hard not to conclude that those conditions are designed to catch people out.

Similarly, if your credit card expires, and they get a notification from the bank to that effect, they don't get in touch, rather they repeatedly attempt to debit your credit card, which is obviously not going to magically un-expire, and each time they do it incurs a fee.

Again, it's not that they don't live up to the terms of the contract, rather that the contract terms are such that you should be wary of them.


User Comments: 1 | View Comments | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Director

From: Brisbane, QLD

Date: May 27, 2011

Plan Name: 40GB

Broadband Type: ADSL2

Monthly Cost: $49

Activation Time: 2 years

50%


35%


10%


50%


20%


10%



29%


Pros: there arent and pros anymore

Cons: they are money grabbers

Comments: I used to be really happy with aanet when we first joined but one day they change my plan without consent which in turn would cost me more each month. The connection is not reliable. They are only after more and more money. My download limit suddenly explodes every month out of nowhere and its rubbish. All they want is money, they dont care about their customers at all. If i were you I would ignore the obvious fake reviews at the bottom of the page!


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Yobothehobo

From: Alexandria, NSW

Date: April 10, 2010

Plan Name: Naked

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 79 days

70%


70%


5%


50%


50%


50%



49%


Pros: Well known provider, staff are quite friendly

Cons: Took an absolute ridiculous amount of time for our connection to go live

Comments: Although this company has ok priced plans and reasonable download speeds, the service I have recieve was abysmal. It took 3 months for our connection to go live. Countless calls were made to the organisatoin, numerous days off taken for technincians (with nobody turning up!!!) and when our connection finally was approved, no form of compensation was offered for the headache we had to go through just to get connected. I would not recommend this provider to anyone and wouldn't sign up with them again, if I were paid to... I'm kinda wishing they had lost their case against the movie biz, now...


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aaNet broadband reviews

Submitted by: Aanet_suck

From: Manly, QLD

Date: October 30, 2008

Plan Name: 512-M1

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 18 days

30%


50%


5%


5%


5%


5%



17%


Pros: Their Accounts Dept are useless....

Cons: It's IMPOSSIBLE to contact them at all.

Comments: Two years ago, AAnet's service was reliable, value for money, and staff were helpfull. Initially I was happy enough to get a 2nd service for my church.
Earlier this year AAnet upgraded my plans without my consent, at a cost increase of $10 & $15 /month. They claimed they were discontinuing a number of services. They didn't! (at least not in the case of 1 of my accounts. NOW that I want to go back to the 256/64 plan that I signed up for (it's only email), I've got to pay a plan change ($25). On the other account they "upgraded" me to a 4Gb/month 512/256 plan at a higher cost than they offered their 5Gb 1500/256 plan. Can you speak to them about any of this? - NO!...
I regularly have issues with the accounts dept, usually regarding billing, you can't call them. If you want to pay a bill but can't access the internet (not that they've ever replied to an email!), forget it - their accounts dept. apparently can't afford a telephone line... When you do find a number (1300880692) it wont be from their website - their recorded phone promts will tell you that they won't speak with you - send them an email.(Not that they read these either, and I've never had any response!)

I've had such a gut full of over charges and credit card screw-ups from these clowns that I am now changing Providers, but I intend to raise my complaints with the ombudsman - maybe they'll respond to his office.

Don't Touch them with a Barge Pole!!!


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Deana1966

From: Yarrawonga, VIC

Date: April 15, 2008

Plan Name: 512/T2

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 4 days

45%


95%


90%


50%


75%


80%



73%


Pros: Reliable

Cons: Very Few

Comments: Was Over charged for my relocation but after contacting them (via phone) they took the difference off my next bill so all is good


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aaNet broadband reviews

Submitted by: Joshhendo

From: Springwood, NSW

Date: February 24, 2008

Plan Name: 1500-E2

Broadband Type: ADSL

Monthly Cost: $45

Activation Time: 5 approx

20%


90%


5%


5%


50%


60%



38%


Pros: Always up (no downtime)

Cons: Behind a proxy for connection, ports blocked, Google problems, Instant Messaging problems, No FTP at all, 12 month contract

Comments: Behind a proxy for the connection: We were not informed about this on their website. Told we were getting a static IP address, instead we get a shared static IP address (because of the proxy).

Proxy causes problems with Google searches (checks to validate if we are human). Just an inconvenience.

Slow speeds for what we pay for (around 100KB/s. we should get at least 150KB/s in a speed test).

Ports Blocked: Need to use port 80 (HTTP method) for some instant messaging programs.

FTP does not work AT ALL. This is a major inconvenience.

12 month contract with all of these problems.

Technical support, whilst not contacted yet, does not allow phone support for these problems (I was going to call the other day about these issues). The fact that I am not allowed to call for these issues indicates poor technical support to start off with, as I have never been with an ISP in the past that hasn't allowed phone technical support for these issues. Phone support is just easier for both parties, as there is instant feedback, and not everything will work at first.

Whilst, as I said, I haven't got onto tech support yet for these issues (because I can't ring), these issues should never exist in the first place, and are a first impression.

We = I am one of many users for this connection. My dad pays for it, but I am the heaviest internet user in the household.


User Comments: 1 | View Comments | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Akyra

From: Caulfield, VIC

Date: February 23, 2008

Plan Name: 512-E2

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 7 days

5%


5%


5%


5%


5%


5%



5%


Pros: too much space

Cons: too little space

Comments: I'm only writing this review to balance out the fake ones that you can guess who entered. You can tell that they're fake from the praises of aanet's customer service. I've been with aanet for 5 years (and looking for a change ASAP). Initially I was happy with them they were cheap and reliable, but customer service didn't exist even then. The reason for my leaving is that they put me on a more expensive plan without me requesting it. I bundled my long distance calls and another time recommened aanet to a new customer and in both cases they only discounted the first couple of months instead of until the expiry of the contract. Someone else mentioned the extra-extra charge for moving and the $20 for a new password - it's all true. Stay away from them!


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Gulag

From: Carnegie, VIC

Date: February 18, 2008

Plan Name: 256-E2

Broadband Type: ADSL

Monthly Cost: $30

Activation Time: 6?

50%


100%


5%


5%


30%


20%



35%


Pros: reliable connection

Cons: dishonest money grabbers

Comments: Before I moved houses, I clicked on the aanet webpage agreeing that it will cost me $100 extra. After this the following charges appeared on my credit card account: on the 19/12/07 $174.90 and another transaction on the same day for $65 and on the 17/12/07 there was a transaction of $29.90.
I was explained that as my original contract hadn't been expired they charged me the $100 PLUS the joining fee of $145. So I paid $245 for staying with them in the new place. Now I wanted to check if this was in the fine print, but couldn't log on to my account. My password seemed to have changed. To get a new one issued I have to pay $20. I could be accused of forgetting my password, but it was written down and it still works for my webmail. They can't be reached by phone (I challenge you to find a number on the website) and they take forever by email. My friend was supposed to get a discount on his account as a commission for promoting aanet to me, but after 3 months they stopped applying the credit. I could go on, but this much should be enough.


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aaNet broadband reviews

Submitted by: Kevin

From: wollongong, NSW

Date: May 30, 2007

Plan Name: T1U

Broadband Type: ADSL

Monthly Cost: $30

Activation Time: ?

30%


50%


40%


50%


50%


5%



38%


Pros: none

Cons: customer support

Comments: this review just like kevin's is really about exetel - the one appearing as a criticism of aaNET is NOT correct and has been altered by someone
but here goes, and Aida and I say it again, exetels 'customer service' is nothing short of farcical - their idea of a complaining 'cutomer' is to .... terminate their agreement! yep, true!! DO NOT sign up for this guff ladies n gents


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aaNet broadband reviews

Submitted by: Kevin

From: wollongong, NSW

Date: May 29, 2007

Plan Name: T1U

Broadband Type: ADSL

Monthly Cost: $31

Activation Time: ?

15%


50%


40%


50%


50%


5%



35%


Pros: difficult to be positive

Cons: customer service

Comments: customer service is the worst I have ever experienced in an Australian company since my days in either India or more recently the UAE - it appears that departments have no contact with each other all, they insist on you completing a problem ticket while responded to you by email (not accepting replies that way), close 'tickets' without any request for customer satisfaction and ABSOLUTELY refuse to either call you to resolve anything or even provide you with a number for you to call them! automated responses back to your email are the most commonly used means to 'resolve' problem tickets. Incorrect invoices have also been recorded and STILL not rectified, bandwidth figures do not support their advertising - I will be changing from this most unprofessional isp at the end of this current charging period - disgraceful


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aaNet broadband reviews

Submitted by: Jig_one

From: Geelong, VIC

Date: April 9, 2005

Plan Name: 1500/SP

Broadband Type: ADSL

Monthly Cost: $45

Activation Time: 5 days

85%


95%


100%


100%


100%


90%



95%


Pros: Great service, fast connection, cheap.

Cons: Um... hard to find things to complain about.

Comments: aaNet is the best - their customer service is excellent, the forums are friendly and helpful and the connection is consistant and lightning fast. Haven't had a dropout in 5 months - and that dropout went for 10 minutes.


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Hchistorian

From: Narre Warren, VIC

Date: April 4, 2005

Plan Name: 512sp

Broadband Type: ADSL

Monthly Cost: $29

Activation Time: 5 days

100%


90%


100%


100%


100%


100%



98%


Pros: Consistant reliable service

Cons: None experienced

Comments: no frills, cheap and reliable - and support you are a person, not a number! Best thing is the excess is only $3 per gig, last ISP was $180 per gig.


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Brokey

From: Mitcham, VIC

Date: October 25, 2004

Plan Name: 512/A1

Broadband Type: ADSL

Monthly Cost: $35

Activation Time: 7 days

75%


85%


90%


80%


65%


95%



82%


Pros: Short contract period, cheap excess rates,

Cons: No news server, not connected through Pipe

Comments: Getting good download speeds and no downtime as yet. A news server is lacking and free downloads via Pipe would be a bonus.


User Comments: 1 | View Comments | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Poyner

From: Brisbane, QLD

Date: October 25, 2004

Plan Name: 512/A1

Broadband Type: ADSL

Monthly Cost: $35

Activation Time: 6 days

90%


100%


80%


75%


90%


100%



89%


Pros: Price, community, forums, price, price

Cons: Nil

Comments: I rated the presale info down a little because of their current website and the amount of time that it has taken for them to get it fixed. I believe that the new site is due out very shortly. Otherwise, things are great.


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Mrmagoo2u2

From: Sydney, NSW

Date: October 23, 2004

Plan Name: 512/Aa

Broadband Type: ADSL

Monthly Cost: $45

Activation Time: 3 days

100%


100%


100%


90%


90%


100%



97%


Pros: It's all good

Cons: There isn't anything to bitch about

Comments: I have been with a few previous ADSL ISP's and aaNet is fantastic value for money as well as having very courteous and friendy staff and in aaNet's forum http://http://forums.aanet.com.au/forums everyone is happy not a gloomy forum at all it's all about fun and helping each other out without pollitics and gloom like some other shops.


User Comments: 0 | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Mitte

From: Brisbane, QLD

Date: October 23, 2004

Plan Name: 512/Aa

Broadband Type: ADSL

Monthly Cost: $45

Activation Time: 5 days

90%


95%


100%


90%


95%


100%



95%


Pros: It's Exactly what I want for an ISP !!

Cons: Nothing Really... It's been all good for me

Comments: No fancy stuff that I will never use.. That is the key to good prices..


User Comments: 1 | View Comments | Add Comment | New Topic
aaNet broadband reviews

Submitted by: Teddles

From: Williamstown, VIC

Date: October 23, 2004

Plan Name: 1500/256

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 5 days

80%


70%


70%


85%


80%


100%



81%


Pros: Great value for money / friendly, helpful staff

Cons: Limited phone support

Comments: High speed/low quota plan is the best around (1500/256/4Gb). No frills ,reliable and friendly ISP.


User Comments: 0 | Add Comment | New Topic