People Telecom

Pros: Good, reliable connection - though this is mostly down to good copper between us and the exchange

Cons: Nothing big - used to be very cheap but now Telstra are beating them!

Comments: Their website now has no ADSL plans to browse instead you have to call their sales team, hence the low rating for Presales information. I have been with them through 4 different locations since they were Swiftel and have had the odd botched bill but nothing major.

Pros: If you want no after sales service, then this is for you.

Cons: Plans & pricing change with a carefree attitude. No answer to calss. Couldn't care less attitude from staff.

Comments: Each time I have rung to complain about no connection, the staff (when you ever get to talk to a human), either blame my hardware or tell me or adopt a negative attitude towards assisting. Also plans change to their benefit NOT to the benefit of the customer. I shall be changing providers soon to one more user friendly.

Pros: As long as you are a happy customer everything is ok

Cons: Bad support to litigate acount issues

Comments: After I have been with SWIFTDSL for more than 9 months I have closed the acount in November due to transfering to another ISP. Then SWIFT have charged me $100 for "early cancellation" even I was with them for more than the contract period of 6 months. Called them several times to get my money back and they said everytime that the issue will be resolved. However they never called me back and never reimboursed my money... On top of that I was charged *again* last week with $178.00 (I really have no idea for what), yes thats another charge! and I am not sure anymore what to do. I asked the bank to start dispute these charges, lets see what they do now. But I am very very upset about all this. Other people still with SWIFTDSL, beware about their practices, it seemes they are on to steal hard earned money from people...

You've been warned

Pros: Great user community, free user to user traffic, fast service

Cons: None

Comments: My connection consistently is very fast to both Australian and international servers. Traffic between Swiftel users in the same state in free, and there is a great file-sharing community. Excess download charges are very reasonable.

There have been occasional hassles with authentication servers, but these have been Telstra issues and clear up quickly

Pros: Reliable, updated regularly

Cons: Prices could be more reasonable

Comments: Pretty happy with service. Out of the last year I've been with Swift I have only lost connection once for any length of time, and this wasn't their fault. It would be nice for some great new plans that are more reasonable. Especially in the 1500/256 category.

Pros: Reliablity

Cons: none

Comments: This is my first ADSL connection, the connection is reliable and fast. Havn't had to use Tech support via phone yet, everthing I have needed is on their WEB pages and their forum.

Pros: VoIP Option, No Speed Capping, PiPE Peering

Cons: Poor Reliability, Complacent Support

Comments: With free PiPE peering and free traffic between users in the same state, Swift is a good ISP for users who like to share files and commonly use file mirrors. The ability to add VoIP to your wireless connection for only $5.50 a month means that theoretically you no longer require a phone line, but there are still some teething issues. My experience with support has been poor, but this is mainly because of issues still being resolved with the Unwired network and because of these issues, reliability has been relatively poor. This should though improve with time.

Pros: Ok to start of with in 2003, went down the gurgler. Games service is mediocre

Cons: Bad Customer Service (told to piss off on Customer Service!), Slow speeds / bad reliabilty.

Comments: It's gotten so crap the last few months, I've dedcied to churn away from SwiftDSL to aaNet. The connection reialibilty for Swiftbroadband is quite bad, and with me running servers - it was terrible.

It was much better when JL was around...or whatever his name was.

Pros: Good tech support, fast setup time

Cons: Seems a bit no frills

Comments: This is the first and only adsl company that I have ever used and so far Swift has been very good. I have had a few minor problems but nothing really worth writing about here.