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Spintel 24 out of 100 based on 216 ratings. 36 user reviews.

Spintel

Spintel broadband reviews

Web: http://www.spin.net.au/

Phone: 13 22 10

Services: ADSL|ADSL2|ADSL2+|Wireless|VOIP

Availability: Australia Wide

History:
Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers.



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The above ratings are based on reviews submitted by members of this site. There must be at least 3 reviews for a company to receive an average rating.

Spintel User Reviews


Spintel broadband reviews

Submitted by: Pdunn5

From: Geelong, VIC

Date: June 6, 2017

Plan Name: Metro + phone line

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: 23 days

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Pros: No positives

Cons: The worst company ever.

Comments: Spintel website advertised ADSL + home phone line at $49.95pm, so I put my address into confirm service address & again it listed $49.95pm. When I received confirmation of order it stated $59.95pm. When I rand to query this price, I was told that the $49,95pm plan was not available at my service address even though the website said it was available when I provided my address. I begrudgingly agreed to proceed with connection. Iwas told that because I had disconnected my phone from Telstra I would have to pay a $59.00 fee to reconnect phone line, to which I agreed, but have just received my 1st invoice which states that a $59.00 fee was charged & paid for, but it also charges a new phone line fee of $299.00. I rang to have this corrected, the girl on the phone was nothing short of a rude bitch. She told that she would put in a disputed fee claim & that it would not charged until resolved. We'll see. At this stage I don't believe anything Spintel tells me. It took 21 days to have phone line switched back on after placing order, a task that the website states to take 1-3 days. This was done be the Telstra guy flicking a switch at the exchange, did not come to our address to check the line as stated the $59.00 fee was for. After taking so long to connect the phone, I rang Spintel to ask where my modem was that I ordered for $69.95 + $15.00 delivery? They told me that a modem had not been shipped yet as I had not paid for it. Strange, since it was on the order confirmation they sent me originally & the cost had been authorised by me in the same order with the phone line. After discussions on the phone, a modem was received by courier within 4 days. Followed the instructions to connect it up, would not connect. Rang Spintel technical assistance, after 45 minutes of doing various checks & tests, I'd had enough. Told the technician to put me through to his Supervisor after not ageing to Spintel's voice terms & conditions to log a service call to have the line checked. (The t&c's basically stated tht Spintel could charge me $150.00 for lodging a service call regardless of fault & absolved Spintel of all responsibility). The Supervisor had no customer service skills whatsoever & I'm sure didn't know what he was talking about. Anyhow, service call was organised & while I'm typing this I just got a text stating that the issue has been resolved. Still haven't seen any type of technician though. I don't believe the issue is fixed, I'll have to wait & see but I won't be holding my breath. My advice to all. DO NOT GO ANYWHERE NEAR SPINTEL. THEY ARE AN ABSOLUTE NIGHTMARE!


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Spintel broadband reviews

Submitted by: Bianca84

From: brisbane, QLD

Date: March 16, 2017

Plan Name: urban L

Broadband Type: ADSL2+

Monthly Cost: $55

Activation Time: 21 days

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Pros: sometimes the internet works

Cons: fees applied for works not authorised, see comments below

Comments: The WORST company to have to deal with, slow net speed, unprofessional customer service and they will charge you extra ANY way they can. Over 18 months i have spent hours on the phone and still the speed of internet is rubbish, still my account is in my divorced name as they want to charge me $$ to change it as its ownership transferal, and currently i am disputing a technician bill where i rang to "not authorize" the visit on Australia Day as we weren't home, yet the tech was sent, i "was not in attendance" and still they want to charge me $150. i have called spintel 5x and the unpaid bill is still threatening to disconnect my internet. save yourself the hassle as this cheap option is not going to make you happy.


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Spintel broadband reviews

Submitted by: Lodzau

From: Woodridge, QLD

Date: January 13, 2017

Plan Name: Urban M

Broadband Type: ADSL2+

Monthly Cost: $25

Activation Time: 15 days

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Pros: Good price

Cons: Long wait times for tech support

Comments: I've been with Spintel for nearly 2.5 years and still happy. There is sometimes problems with the ADSL when it rains but apart from that, no problems. Speed is still good enough to stream Netflix. Was on a 100GB plan for ages and just recently upgraded to 500GB plan because I'm watching a lot more Netflix.


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Spintel broadband reviews

Submitted by: Jessicavernon

From: Sydney, NSW

Date: August 14, 2016

Plan Name: basic

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 73 days

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Pros: Nothing

Cons: No internet for 2 months

Comments: Internet service went down over 2 months ago. Spent endless hours attempting to get it fixed. Despite me telling the line went down as a result of a massive storm, they still insisted it was an issue with the modem. Got a second modem and surprise, surprise, it didn't work either. Then they wanted me to switch back to the first modem and complete all the same tests again. Still nothing. Then they wanted me to get a landline so I borrowed one from work. Landline works perfectly.

Then they wanted me to get an electrician out to determine that if it was something to something wrong in the line in my apartment. They said if they sent a technician out and it wasn't their fault, I would be charged $200. So I got an electrician out and everything was fine. Told them and they still wouldn't send someone out. Instead, they sent it to the faults team in the Philippines, who rang me and asked me to perform all the same tests again. I said there is no point, as I've already done it so many times. They insisted I do it one more time and still no result. Then they said it needs to be escalated, however they had already told me it had been escalated. I have have heard nothing from them since then.

Every time I get on the phone, it is at least a 1 hour wait time and another hour talking to them to get absolutely nowhere. They have a call back service so you don't have to wait on the line, however it doesn't work. It says to press 1 to receive a call back and when I press 1 nothing happens. They have told me twice that I will receive a call at a certain time and I have rushed home to receive the call and no one rang me. They have also told me me several times that someone will call me back either by the end of the day or within 48 hours and I haven't heard from within the time frame they told me. Once they took a week to call me back after saying they will call me within 48 hours.

Every time I speak to someone they ask me the same questions ie. what sort of modem is it etc. Now when I speak to them I say can you please read your notes because I have explained my situation so many times and I am so sick of repeating myself. I asked for a refund on my account for the internet I have been paying for and not receiving for the last 6 months and they said not until they have resolved the problem.


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Spintel broadband reviews

Submitted by: Johnmic

From: Albion, VIC

Date: April 19, 2016

Plan Name: Crap Speed & Crappier Service

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: 14 days

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Pros: Nothing

Cons: 2mb per second. No answer phone

Comments: DO NOT WASTE YOUR TIME OR MONEY WITH THESE KNUCKLEHEADS. SLOW SLOW SLOW SLOW SLOW SLOW. Spintel does not answer phones.


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Spintel broadband reviews

Submitted by: Trevor

From: Hewett, SA

Date: March 11, 2016

Plan Name: Metro

Broadband Type: ADSL

Monthly Cost: $85

Activation Time: 10 days

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Pros: NONE

Cons: Get NOT get customer support. Very poor technical ability.

Comments: They don't know what they are doing. they make mistakes and charge you for it. near impossible to get technical support. 6 months of hell and ripped off by over and extra charges.


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Spintel broadband reviews

Submitted by: Mrh54

From: Mumbil, NSW

Date: December 17, 2015

Plan Name: NBN Wireless + Phone

Broadband Type: Wireless

Monthly Cost: $80

Activation Time: 22 days

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Pros: Nothing

Cons: No service/support. NBN phone useless

Comments: The service/support received is almost nil. Our NBN phone constantly drops-out during calls and we often have no phone at all. Internet speed is almost at dial-up speed at times. Can take over 30 minutes to start up PC each morning. Will be paying to get out of contract from these rip-of merchants


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Spintel broadband reviews

Submitted by: Lorenc

From: Hillcrest, SA

Date: December 14, 2015

Plan Name: ADSL

Broadband Type: ADSL

Monthly Cost: $60

Activation Time: never did

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Pros: NOTHING POSITIVE

Cons: ALL NEGATIVE

Comments: The worst company ever. They are biggest scammers. We wasted 4 months over 50 phone calls, losts of phone credit and $160.00 of charges without any service provided. They were supposed to connect our internet in a months time from the contract, ehich is long enough. After over 40 phone calls and 3 months after, they never connected us. But they still charged the monthly fee and they refused to refund us for the unlawful charges, since they never provided the services. SCAMMERS. Waste of time and Money


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Spintel broadband reviews

Submitted by: Marto25

From: Thornlie, WA

Date: September 19, 2015

Plan Name: Unlimited phone bundle

Broadband Type: ADSL

Monthly Cost: $55

Activation Time: 16 days

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Pros: Call Centre Staff

Cons: None as yet

Comments: From the moment I signed up, I received prompt detailed information on the progress of my phone line and broadband bundle. Regular text and emails stating when I would receive my modem router, the phone line being connected and a date +/-48 hours when the broadband would be ready.

I was pleasantly surprised when the modem was early, the line was ready. the only minor thing is the broadband was ready at the end of the 48 hour window. BUT still on time!

The broadband wouldn't work straight away. This was due to somewhat my own fault. Moving into a new house, knowing which phone jack works and which doesn't is tough. Spintel Technical support staff were very patient and understanding and didn't rush at all. Helped me trouble shoot the issue and test the line and the end, the phone jack was in the linen cupboard! There was one time out of about five phone calls where I was 3rd in the que. They do offer a call back system.

With the very quick connection and very helpful staff, after a week with Spintel, I am quite the happy inertnet surfer.


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Spintel broadband reviews

Submitted by: Alf62

From: Bundaberg, QLD

Date: August 3, 2015

Plan Name: Speed four

Broadband Type: ADSL

Monthly Cost: $100

Activation Time: 3 days

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Pros: None

Cons: Everything about them

Comments: Money grabbing grubs with absolutely no customer service.


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Spintel broadband reviews

Submitted by: Tbor54

From: Glebe, NSW

Date: April 19, 2015

Plan Name: 40GB Broadband

Broadband Type: ADSL2+

Monthly Cost: $40

Activation Time: 27 days

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Pros: Yet to find out, cheap

Cons: Extremely slow setup time, Lack of information, hard to contact

Comments: I signed up for the Spintel service at the end of March, $55 for month-to-month unlimited data including phone line sounded so good! Having no experience in setting up an Australian internet connection, and after a couple of brief phone calls, asking when my internet would be up and running, I understood that it would be within one week. After a week I called again to find out that the standard setup time is actually 10-15 days from the date the phone line is activated, which meant another 2 full weeks of waiting for internet when I really needed it! i was not happy that I was not informed of this from the outset!

I called a couple of times in the last week to find out if there is anything I could do to speed things up, but was told Spintel are only a reseller and depend on Telstra or Optus to activate the internet. Well here I am today, the day the internet was supposed to be connected, and after spending $110 on mobile data in the interim, low and behold, I have just been told that it will be another WEEK until my internet will be available (and I am taking this delay with a pinch of salt).

I have since found out that if you are connecting with a real internet provider (even the resellers), they will take 7-10 business days to setup an internet connection, but no longer.Since I have already paid activation fees, and will be charged for switching over (something Spintel are aware of when they omit the setup time), I will be waiting another week for internet.

Regardless of the internet connection reliability and speed hereafter (if I ever get connected), they're performance to date deserves to be shared. Please don't fall into the same trap!


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Spintel broadband reviews

Submitted by: Mel84yeng

From: Moonlight, QLD

Date: February 23, 2015

Plan Name: bundle

Broadband Type: ADSL2+

Monthly Cost: $100

Activation Time: 8 days

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Pros: quality speaks for the price

Cons: poor tech support

Comments: had to wait forever to get to talk to someone. agent was of no help at all.


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Spintel broadband reviews

Submitted by: Yethu

From: Brisbane, QLD

Date: February 6, 2015

Plan Name: Metro XL

Broadband Type: ADSL2+

Monthly Cost: $100

Activation Time: 3 days

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Pros: None

Cons: The worst customer service in Australia

Comments: Two of SpinTel sale representatives named 'Elvie' and 'Lexie' provided the worst customer service in Australia. Cancelled all the services with SpinTel because of their very bad customer services. 'Elvie' even hung up while a customer was talking. I would not recommend anyone to use their unreliable services.


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Spintel broadband reviews

Submitted by: Sixpac

From: ninbin, NSW

Date: January 11, 2015

Plan Name: Regional Bundle s+s

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 18 days

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Pros: ZERO positives with Spintel

Cons: Simply a badly run ISP.

Comments: Misleading sales talk and always hard to understand. What is said over the phone differs to the info on their own web site. Wait times are mostly longer than 1 hour. They repeatedly say they are sorry but keep repeating the same mistakes. IMHO stay the hell away if you have other choices and if you're not happy take your complaint to the Ombudsman. These dog ISP providers are getting fined hand over fist right now so stick it into these rats!


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Spintel broadband reviews

Submitted by: Maddog

From: Eimeo, QLD

Date: December 16, 2014

Plan Name: L Internet Plan 200GB XL Phone

Broadband Type: ADSL2+

Monthly Cost: $105

Activation Time: 14 days

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Pros: None

Cons: Customer Service, International Speeds

Comments: Call Center from hell Australian content and downloads ok but if you plan to use international content keep away from these guys not even dialup speeds from servers that have large bandwidth like microsoft .10 - .50 kbps download speeds i never knew broadband could be this bad until i met spintel.


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Spintel broadband reviews

Submitted by: Username1107

From: chareville, QLD

Date: October 19, 2014

Plan Name: 2x xl

Broadband Type: ADSL2+

Monthly Cost: $300

Activation Time: 2 weeks

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Pros: no after 5 mins off thinking about one

Cons: overloaded network , very bad costomer servace

Comments: Spnitel appear to have over congested their port allocation. Slow, flaky internet. Lots of dropped packets from their gateway.


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Spintel broadband reviews

Submitted by: Jones

From: sunbury, VIC

Date: October 17, 2014

Plan Name: abc

Broadband Type: Wireless

Monthly Cost: $23

Activation Time: 15 days

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Pros: Nothing

Cons: No BPAY, only 1 week notice to pay bill,

Comments: Within 2 weeks of joining Spintel, I got a big fat bill of $54.00 with only ONE WEEK to pay. The bill did not have any BPAY information, no Pay at Post etc, only credit card payment.

When I asked to speak to customer support person in Australia, they said they had no one... Shocking....

Plan to change and I would not recommend it.


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Spintel broadband reviews

Submitted by: Shamim

From: Moss Vale, NSW

Date: October 8, 2014

Plan Name: Regional M

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 14 days

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Pros: It offers service to some regional areas

Cons: Poor management, billing,poor calling option to customer representative & more

Comments: I was informed misleading information of broadband connection.
They could not connect/ arrange connection as promised
I was billed the for the period I was not even connected.
It took 40 minutes to sort out the billing issue
In the next bill that amount was added, on top of that another $240 came in my peaceful life.
It took me 25 minutes to get a customer representative and another 35 minutes to resolve it.
Every time I call them I have to pass with all of my security details, even though they transfer the call to other representative.
They do not have any B-pay account/ provide BSB details which means I have to additional surcharge.
From the last week of August to date I have spent more than 4 hours for resolving my issues, even today which means I have to pay additional amount (call charge)for resolving the issues.
I shall keep 2 hours to talk to their representative in every month.

I wonder how this business can survive in the market for 18 years!!!!!!


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Spintel broadband reviews

Submitted by: Spartan viper 7

From: Taigum, QLD

Date: September 30, 2014

Plan Name: Metro

Broadband Type: ADSL2

Monthly Cost: $75

Activation Time: 2 weeks

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Pros: Cheap unlimited Plans

Cons: Let me count the ways!!!!! Disgusting Customer Service for one

Comments: Left IINET after 10 years for an unlimited internet service. I contacted Spintel and was told everything with your address and will get metro is fine and it will 7-10 days. 2 weeks later I was told I cannot get metro and must get urban plan of $99.95. Forget it! I cancelled my application.


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Spintel broadband reviews

Submitted by: Gramo

From: Greenhills, NSW

Date: September 15, 2014

Plan Name: Large Plan

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 9 days

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Pros: They have an answering machine for technical support

Cons: Over congested, unreliable uptime, high pings, dropped packets

Comments: Spnitel appear to have over congested their port allocation. Slow, flaky internet. Lots of dropped packets from their gateway. After weeks of fault finding I decided to cut the service and signup with a non-wholesale provider. As soon as the internet was connected with the new provider, it was absolutely clear that Spintel had over reached with their wholesale allocations and are to monetised to care.


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