aaNet

Plan Name: 1500-E2
Broadband Type: ADSL
Monthly Cost: $45
Activation Time: 5 approx

Speed: 20%
Reliability 90%
Tech Support: 5%
Presales Info: 5%
Features: 50%
Value: 60%
Overall: 38%

Pros: Always up (no downtime)
Cons: Behind a proxy for connection, ports blocked, Google problems, Instant Messaging problems, No FTP at all, 12 month contract

Comments:
Behind a proxy for the connection: We were not informed about this on their website. Told we were getting a static IP address, instead we get a shared static IP address (because of the proxy).

Proxy causes problems with Google searches (checks to validate if we are human). Just an inconvenience.

Slow speeds for what we pay for (around 100KB/s. we should get at least 150KB/s in a speed test).

Ports Blocked: Need to use port 80 (HTTP method) for some instant messaging programs.

FTP does not work AT ALL. This is a major inconvenience.

12 month contract with all of these problems.

Technical support, whilst not contacted yet, does not allow phone support for these problems (I was going to call the other day about these issues). The fact that I am not allowed to call for these issues indicates poor technical support to start off with, as I have never been with an ISP in the past that hasn't allowed phone technical support for these issues. Phone support is just easier for both parties, as there is instant feedback, and not everything will work at first.

Whilst, as I said, I haven't got onto tech support yet for these issues (because I can't ring), these issues should never exist in the first place, and are a first impression.

We = I am one of many users for this connection. My dad pays for it, but I am the heaviest internet user in the household.

You can get phone support for AAnet in victoria on039012 5285 hope this helps you. I have been with them for 4 yrs and had no probs. I first joined them in Bayswater Vic and am now in Yarrawonga rural Vic and all good. Hope this helps