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Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.

 broadband reviews

Company: iinet

Submitted by: Gkerrqld

From: Brisbane, QLD

Date: May 9, 2018

Plan Name: iinet Business

Broadband Type: ADSL2+

Monthly Cost: $154

Activation Time: 12 days

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26%


Pros: Their advertising

Cons: Customer service and connection

Comments: Moved into new office space (to floors down in the same building), IInet communicated poorly over who would take responsibility for the physical connection. No issue paid an additional $525 to get a third party in to make the connection.

Somehow they gave use a new landline number and disconnected the business number we had been using for four years. Honest mistake I'm sure. After contacting them to get it changed back because our clients were getting a disconnection notice, the customer service officer explained that it was likely our fault but no real explanation why.

He then huffs and puffed about changing it back and that it would be a couple of days, I highlighted again that it was our business number and our lively hood. This had no real impact as he put me on hold for 30 minutes straight.

I asked to speak with his manager hoping to move things along, this made no difference and asked to speak to his manager which I was told they were to busy to speak with me and that they may get back to me in a week (never happened). So phone line was reconnected after two days great.

One week later they disconnect the internet connection; I contact them again after being on hold I am told they it looks like a DNS issue with the number they had reconnected and they their team didn't start for another three hours, it was 9 am.

I have now had to send my team of four home while I wait for them to come back to me.

Once again the customer service officer was not exactly rude but just sounded like he had better things to be doing.


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 broadband reviews

Company: iinet

Submitted by: Ricky

From: Fremantle, WA

Date: April 17, 2018

Plan Name: internet

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 12 days

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19%


Pros: Good advertising

Cons: Internet & support service

Comments: Really intermittent internet reception. It used to be good but then "somehow" they have dropped the quality a lot in the last year. Loading a webpage takes minutes. We can never watch movies without it stopping every few minutes.
Maybe they could sort it out if it wasn't such a HUGE wait time on the phone! It is so disappointing when all one gets is such poor internet AND service. All iiNet care about is getting you to sign up.
For internet speed, Australia is rated in the same league as Mongolia, Belarus & Mexico.


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 broadband reviews

Company: TPG

Submitted by: Wuulfe

From: Arncliffe, NSW

Date: April 9, 2018

Plan Name: $79.99 NBN plan

Broadband Type: Satellite

Monthly Cost: $80

Activation Time: So far 10+

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6%


Pros: None at all worst ever experienced

Cons: No customer support, broken lies and failure to assist

Comments: We moved house 1 1/2 hours across town to an apartment. Paid $300 for a new development charge on the 15th March that TPG direct debuted off my credit card. Tried to have nbn installed on the 29th March and was told it was activated. It was not. Spent - so far the last 10+ days being lied to by TPG that the address we sent them (screenshot of the actual lease address to their email with a shot of the nbn box and it’s serial code) was not the correct address and it was being drawn out on a long process for bad customer service as well as broken promises and lies.
Called NBN itself to get the accurate address id and they mailed me back and I forwarded that to TPG to connect on the 4th April. I heard nothing from them and called 6th April at which point they decided to action that information at the point of my phone call even though they had that info for 2 days. I was lied again as I’ve lost count how many times my follow ups had been escalated and had no action on any of them. Forwarded to head case managers who actually don’t have a clue what their doing except for themselves and in no way assisting the customer. Infuriation turned to outrage when I called today (10th April) where they said that because they were given the wrong information (we gave them what was on the lease and what nbn sent us to match to their data) we would need to pay another $300 to continue (but they were going to see about waiving that fee - which by the sound of things they won’t - and I’m still waiting.
I have called an ombudsman because this is the worst customer failed service I’ve ever had, I’ve called another isp and they have told me that since tpg have not activated the service I’m entitled to get that $300 back but TPG seem to firstly refuse the refund and secondly saying some other source took the $300 out even though it says TPG in the cc statement.
The ombudsman and NBN complaints line themselves had said that TPG asking for another handout of $300 is not policy because the mistake was theirs not mine and I’ve paid $300 already for a service they haven’t activated.
So next step is a solicitor to get my money back. But avoid this company because it has gone above and beyond any element of anything I have ever dealt with before. Utterly appalling and unacceptable.


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 broadband reviews

Company: Dodo

Submitted by: Amberk77

From: Greensborough, VIC

Date: April 5, 2018

Plan Name: Unlimited

Broadband Type: ADSL

Monthly Cost: $70

Activation Time: 25 days

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34%


Pros: None at all

Cons: Liars, incompetent, useless

Comments: Absolutely appalling company.

I had to spend over 16hours on the phone trying to get a modem and in the end had to go pick one up. Spent another 4+ hours trying to get the cancellation organised when dodo couldn't provide internet due to a move of house (less than 15k's from where I was).

Not one staff member did what they said they would, not one... I have had to make dozens of calls to them and spoke to dozens of staff. Neach and every one is incompetent.

This company is the most disgusting, incompetent, appalling, ridiculous, useless, pathetic and abhorrent company I have ever dealt with..

Avoid them at all cost..


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 broadband reviews

Company: Aussie Broadband

Submitted by: Wayne1150

From: Monbulk, VIC

Date: March 28, 2018

Plan Name: 50 / 40

Broadband Type: ADSL2+

Monthly Cost: $75

Activation Time: 1 days

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73%


Pros: Its all Australian a BIG PLUS

Cons: Expected better speeds

Comments: Very fast and efficient with connection to a new NBN without any hassles which was a blessing in itself


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 broadband reviews

Company: OptusNet

Submitted by: Albert.monroe

From: brisbane, QLD

Date: March 20, 2018

Plan Name: naked broadband

Broadband Type: ADSL

Monthly Cost: $99

Activation Time: 21 days

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35%


Pros: They don't have too many drop-outs

Cons: They often lie, cheat, etc.

Comments: Don't sign up with Optus as they insist we pay a month in advance but when we leave, they cut our connection instead of giving us that extra month we payed for.
Then to add insult to injury, they take out another month's fee after we cancel our account with them. PLEASE BLOCK OPTUS WITH YOUR BANK (where Optus directly debits your account) when you leave them.
When we complain to Optus, they say they don't charge a month in advance but when we're about to sign up with them, they admit to charging us a month in advance!


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 broadband reviews

Company: Aussie Broadband

Submitted by: Mxnwm

From: Montomorency, VIC

Date: March 13, 2018

Plan Name: Max Newman

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 60 days

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87%


Pros: Technical and dedicated to fair service

Cons: none

Comments: AB has been a perfect performer and the HFC service i receive far exceeds the FTTB plan from iinet where they oversubscribed my CVC


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 broadband reviews

Company: Spintel

Submitted by: Bertttles

From: Minto, NSW

Date: February 20, 2018

Plan Name: Na

Broadband Type: ADSL2+

Monthly Cost: $49

Activation Time: 45 days

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25%


Pros: Cheap

Cons: Fraudulent sales representative, terrible support.

Comments: Ordered adsl+2.

First time I signed up, I made a point to confirm if there was any additional charges that may be made. Sales representative said "no", then I'm my first bill there were additional fees that were not explained by the sales representative. I tried to dispute this, Spintel did not care.

My service got disconnected as I had changed cards and did not inform them of my new card details in-time. When I called to reconnect my internet, I informed the sales agent that I have no mobile data currently and I require the internet ASAP. They mislead me, causing me to believe I would have internet in roughly 2-5 business days. Over 1.5 months later, I finally get the internet. Oh and they charged me for 1.5 months of internet which I did not use, as I did not have.

Called to cancel subscription, sales agent (Travis) said they had the right to charge me for services I did not pay my December bill (sounds like extortion to me).


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 broadband reviews

Company: Spintel

Submitted by: Michelle_webb74

From: Reservoir, VIC

Date: February 14, 2018

Plan Name: Urban S

Broadband Type: ADSL

Monthly Cost: $40

Activation Time: 60 days

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43%


Pros: cheap

Cons: everything else, customer service

Comments: DO NOT JOIN THIS COMPANY. the cheap internet is not worth it. They are completely incompetent, and lie to you. We signed for internet for $40 per month with no connection fee. They charged us over $80 for first month because they added on all these additional services that we told them we didn't want. I needed to move the service from my partners name to my name and they insisted that they could only do this for a $59 charge. After many phone calls and hours of wasted time, we asked for an official complaint number so we could go to the ombudsman and they amazingly said they could now do the name change for free!. Then guess what, next bill.....they charged me the $59 for changing the name. Absolutely ridiculous. Now I will have another long phone call to try and get this rectified


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 broadband reviews

Company: Aussie Broadband

Submitted by: Allankelly

From: Narooma, NSW

Date: February 7, 2018

Plan Name: Allan Kelly

Broadband Type: Wireless

Monthly Cost: $85

Activation Time: 27 (over christmas)

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88%


Pros: Australian call centre. Very helpful

Cons: Slightly more expensive but no contract

Comments: OooO 12345 mnbvcx
zawer


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 broadband reviews

Company: Aussie Broadband

Submitted by: Bumper

From: Nelson Bay, NSW

Date: February 2, 2018

Plan Name: nbn plus VoIP home phone

Broadband Type: ADSL

Monthly Cost: $55

Activation Time: One

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98%


Pros: Excellent Service. No lock in contact

Cons: None

Comments: The technical support is excellent and prompt , as is the telephone team. The connection was simple and worked first time and the speed is far faster than I received with my previous Major telco.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Bennettsj88

From: cape schanck, VIC

Date: January 25, 2018

Plan Name: no contract

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 1 days

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92%


Pros: transparent ,reliable, constant

Cons: none

Comments: phone staff helpful on signing up. Quick installation router, then immediate connection with no speed or coverage dropouts at all! Great value & for recommendations with friends signing up- you get one month free per referral. Very satisfied customer


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 broadband reviews

Company: Aussie Broadband

Submitted by: Grendel

From: Sydney, NSW

Date: January 23, 2018

Plan Name: 100Mb

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 3 days

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86%


Pros: Fast, local service, good support

Cons: None

Comments: Little technical information online, need to ring up for all assistance (but helpdesk is good).


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 broadband reviews

Company: Spintel

Submitted by: Gayanas108

From: Kingston, ACT

Date: January 17, 2018

Plan Name: NBN wifi

Broadband Type: Wireless

Monthly Cost: $55

Activation Time: Not activated

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5%


Pros: None

Cons: Poor administration support through call centre in Manila

Comments: Spintel has been unable to connect internet service to the NBN box in my address. Their technical support is horrifying - their call centre is in Manila, Phillipines and they don’t know how to respond to a query due to language barriers. After two weeks of hanging on the phone with their technical support team, they now tell me I need to contact NBN to check for the correct address and they charged a massive $206.33 for a service they never provided. When asked about the payment they took from my credit card for internet access I don’t have, they responded that they will not refund. I have had to change credit card to avoid further fraud from Spintel.


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 broadband reviews

Company: iinet

Submitted by: Annabellen

From: Terrigal, NSW

Date: January 17, 2018

Plan Name: NBN limitless max

Broadband Type: Wireless

Monthly Cost: $100

Activation Time: 7 days

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23%


Pros: None

Cons: Absolutely everything

Comments: Have had unreliable internet with drop outs for 3 months with no fix despite calling multiple times. Have had two “appointments” for Workman to fix the line where the haven’t shown up. Have now been without internet at all for 3 days with no end in site.
If I could give less than 0 out of 5 stars I would.


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 broadband reviews

Company: Aussie Broadband

Submitted by: Redgumau

From: Emerald, VIC

Date: January 14, 2018

Plan Name: Ian Robinson

Broadband Type: ADSL

Monthly Cost: $65

Activation Time: 10 days

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88%


Pros: Competent & informative

Cons: none as yet....

Comments: Just had NBN installed. Speed very consistent at 18mbps.
Aussie BB contacted me to downgrade my contract as 100mbps unavailable at my location. Good service. :-)


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 broadband reviews

Company: Aussie Broadband

Submitted by: Pilliwinks

From: Adelaide, SA

Date: January 11, 2018

Plan Name: nbn 25

Broadband Type: Cable

Monthly Cost: $65

Activation Time: 3 days

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87%


Pros: Great support, from Australians

Cons: none

Comments: They are not expensive, but provide what they claim.


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 broadband reviews

Company: iinet

Submitted by: Daniel.r.c

From: Eatons Hill, QLD

Date: January 4, 2018

Plan Name: Naked DSL

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 3 months +

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14%


Pros: Cant think of any

Cons: Worst company to deal with

Comments: Been with IInet for over 12 years, was once proud to be part of it, they are now the worst IP to deal with, Terrible service, internet that drops out repeatedly, documented faults that never get fixed. Absolute disgrace of a company to deal with since TPG getting involved.
AVOID!!! AVOID!!! AVOID!!!
Don't bother wasting your time with the TIO either they are totally in each others pockets.
99% of all these bad reviews are so dead on and accurate. take the time to research and you'll realise IINET is not the way to go


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 broadband reviews

Company: OptusNet

Submitted by: Pedroriel

From: Melbourne, VIC

Date: January 3, 2018

Plan Name: M Sykes

Broadband Type: Cable

Monthly Cost: $80

Activation Time: 15 days

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5%


Pros: There are NO positives

Cons: There are too many to list

Comments: Optus actively avoids existing customers, and their staff just lie and pass you off to other staff


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 broadband reviews

Company: Aussie Broadband

Submitted by: Paraxion

From: Albany, WA

Date: January 2, 2018

Plan Name: NBN 25Mbps/5Mbps 500GB

Broadband Type: Cable

Monthly Cost: $65

Activation Time: 14 days

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80%


Pros: Transparency, honesty, loyalty bonus

Cons: None noted

Comments: Aussie consistency provides what they advertised and are highly communicative and transparent.


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