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Below you will find Broadband Company reviews that have been recently added. Click on the company name for more information on that company.
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| Pros: none | ||||||||||||||||||||||||||||||||||
| Cons: - It took one month to get connected but a few minutes to get disconnected. - Got disconnected early (before due date)- does not care about their fault. - Poor customer service - will lie to you to get you off the line. - Expensive | ||||||||||||||||||||||||||||||||||
| Comments: I have been a bigpond ADSL subscriber for about a year. Firstly it took about a month to get connected - which was painful but we got our service at the end, customer service kept on making excuses. Then after getting a job overseas I had to exit the ADSL contract and after paying the outrageous early exit fees and stating to them to disconnect the service after one week (as I will still be at my residence for another week), Bigpond disconnected me straight away. I was right in the middle of sending an important business email - the sudden disconnection was almost traumatic as I had to send the important business document straight away. I called the bigpond customer service stright away and told them about the situation - they admitted fault but was un-willing to correct the situation, the customer service attitude was basically "yes it's our fault, but too bad". They said they would have a manager call me about it, after waiting one day no one called, called them again and again customer service reps said a manager will call me back and that the situation has been escalated. 2 days later no one called - I have been abandoned - it was all lies. Extremely unhelpful customer service reps. I will never use Telstra or Bigpond ever again. |
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| Pros: cost 12 gbs with 12 months to use | ||||||||||||||||||||||||||||||||||
| Cons: tech support , information given by sales staff incorrect, no resonable sollutions | ||||||||||||||||||||||||||||||||||
| Comments: The company has only out sorced sales points if their is a problem it is imposible to get a satidfactory solution when i caomplained that the service was not provided as advertised was offered a refund for my modem but the data used was considered immerteral when they did not provided a service faster than 1.4 kb down load pathetic |
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| Pros: Good on paper!! | ||||||||||||||||||||||||||||||||||
| Cons: Does not work as good as seen on paper! | ||||||||||||||||||||||||||||||||||
| Comments: Reliability a problem. Internet is never down but when connected speed is slow. Tried changing modem but still the same. Overall, these guys lure people by giving huge data usage but speed is a big problem. downloads tests shows 1.5 Mbps for my ADSL 2+ but practically the speed is very slow and connection keeps dropping. |
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| Pros: Their Accounts Dept are useless.... | ||||||||||||||||||||||||||||||||||
| Cons: It\'s IMPOSSIBLE to contact them at all. | ||||||||||||||||||||||||||||||||||
| Comments: Two years ago, AAnet\'s service was reliable, value for money, and staff were helpfull. Initially I was happy enough to get a 2nd service for my church. Earlier this year AAnet upgraded my plans without my consent, at a cost increase of $10 & $15 /month. They claimed they were discontinuing a number of services. They didn\'t! (at least not in the case of 1 of my accounts. NOW that I want to go back to the 256/64 plan that I signed up for (it\'s only email), I\'ve got to pay a plan change ($25). On the other account they "upgraded" me to a 4Gb/month 512/256 plan at a higher cost than they offered their 5Gb 1500/256 plan. Can you speak to them about any of this? - NO!... I regularly have issues with the accounts dept, usually regarding billing, you can\'t call them. If you want to pay a bill but can\'t access the internet (not that they\'ve ever replied to an email!), forget it - their accounts dept. apparently can\'t afford a telephone line... When you do find a number (1300880692) it wont be from their website - their recorded phone promts will tell you that they won\'t speak with you - send them an email.(Not that they read these either, and I\'ve never had any response!) I\'ve had such a gut full of over charges and credit card screw-ups from these clowns that I am now changing Providers, but I intend to raise my complaints with the ombudsman - maybe they\'ll respond to his office. Don\'t Touch them with a Barge Pole!!! |
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| Pros: The internet connection was a good speed and reasonably reliable. | ||||||||||||||||||||||||||||||||||
| Cons: Support, billing methods, glitches in their system, conflicting information | ||||||||||||||||||||||||||||||||||
| Comments: The internet was great, however DoDo will only do direct debit or credit card, unless you want to pay extra for a statement, and then on the date they inform you the payment will be coming out, they do not attempt to withdraw it, and then charge an overdue fee and disconnect the service. It is very hard to get through to someone who can actually understand english clearly, even if the person can speak the basics well enough. Basically, unless you have a creditcard and are willing to call the bank and Dodo monthly to ensure that an attempt and deduction have been made I wouldn't choose to go with Dodo again. I am refunding the modem and start-up kit I am that unhappy with them. |
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| Pros: Reliable | ||||||||||||||||||||||||||||||||||
| Cons: Very Few | ||||||||||||||||||||||||||||||||||
| Comments: Was Over charged for my relocation but after contacting them (via phone) they took the difference off my next bill so all is good |
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| Pros: the package is great - when it works | ||||||||||||||||||||||||||||||||||
| Cons: 30-40 mts wait when you call the support line. No customer friendly system to resolve urgent issues like my phone not working for over 5 days - not yet resolved. IINET does not seem to realise how important it is to have at least phones working in a family. | ||||||||||||||||||||||||||||||||||
| Comments: I signed up in Feb 08 and within about 6 weeks my telephone and internet has been down for over 5 days now. IINET could not tell me when it will be back. There is no "customer service charter/guarantee". You are put on hold for over 30-40 minutes each time you call them on 132258(try it). Still waiting for my phone/net to be fixed. I am locked into a 24 month contract. If I could get out of the contract without penalties, I would think quit seriously about it, considering the poor service and almost zero updates. Very poor for a communications company. I have managed to speak to the support line three times and sent three emails. I am still waiting for a "Responsiblie customer relations Manager" to call me. AM NOT IMPRESSED AT ALL. |
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| Pros: Static IP, Stable connection | ||||||||||||||||||||||||||||||||||
| Cons: Customer support sucks, Relocation and plan change is very expensive | ||||||||||||||||||||||||||||||||||
| Comments: Overall I am very unhappy about TPG’s customer support. This month I have moved my home from Melbourne city to Malvern. I have asked TPG to relocate my DSL connection to my new address but they ware unable give me same service (ADSL2+) in my location because no TPG Exchange is unavailable in this my area . But as I am in the yearly contact and they are going to charge my credit card. No mater the service available or not. I don’t know if it is legal. I have decided to pay TPG 300 and something for rest of the contract and move to iinet for better service. |
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| Pros: Always up (no downtime) | ||||||||||||||||||||||||||||||||||
| Cons: Behind a proxy for connection, ports blocked, Google problems, Instant Messaging problems, No FTP at all, 12 month contract | ||||||||||||||||||||||||||||||||||
| Comments: Behind a proxy for the connection: We were not informed about this on their website. Told we were getting a static IP address, instead we get a shared static IP address (because of the proxy). Proxy causes problems with Google searches (checks to validate if we are human). Just an inconvenience. Slow speeds for what we pay for (around 100KB/s. we should get at least 150KB/s in a speed test). Ports Blocked: Need to use port 80 (HTTP method) for some instant messaging programs. FTP does not work AT ALL. This is a major inconvenience. 12 month contract with all of these problems. Technical support, whilst not contacted yet, does not allow phone support for these problems (I was going to call the other day about these issues). The fact that I am not allowed to call for these issues indicates poor technical support to start off with, as I have never been with an ISP in the past that hasn't allowed phone technical support for these issues. Phone support is just easier for both parties, as there is instant feedback, and not everything will work at first. Whilst, as I said, I haven't got onto tech support yet for these issues (because I can't ring), these issues should never exist in the first place, and are a first impression. We = I am one of many users for this connection. My dad pays for it, but I am the heaviest internet user in the household. |
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| Pros: too much space | ||||||||||||||||||||||||||||||||||
| Cons: too little space | ||||||||||||||||||||||||||||||||||
| Comments: I'm only writing this review to balance out the fake ones that you can guess who entered. You can tell that they're fake from the praises of aanet's customer service. I've been with aanet for 5 years (and looking for a change ASAP). Initially I was happy with them they were cheap and reliable, but customer service didn't exist even then. The reason for my leaving is that they put me on a more expensive plan without me requesting it. I bundled my long distance calls and another time recommened aanet to a new customer and in both cases they only discounted the first couple of months instead of until the expiry of the contract. Someone else mentioned the extra-extra charge for moving and the $20 for a new password - it's all true. Stay away from them! |
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| Pros: reliable connection | ||||||||||||||||||||||||||||||||||
| Cons: dishonest money grabbers | ||||||||||||||||||||||||||||||||||
| Comments: Before I moved houses, I clicked on the aanet webpage agreeing that it will cost me $100 extra. After this the following charges appeared on my credit card account: on the 19/12/07 $174.90 and another transaction on the same day for $65 and on the 17/12/07 there was a transaction of $29.90. I was explained that as my original contract hadn\'t been expired they charged me the $100 PLUS the joining fee of $145. So I paid $245 for staying with them in the new place. Now I wanted to check if this was in the fine print, but couldn\'t log on to my account. My password seemed to have changed. To get a new one issued I have to pay $20. I could be accused of forgetting my password, but it was written down and it still works for my webmail. They can\'t be reached by phone (I challenge you to find a number on the website) and they take forever by email. My friend was supposed to get a discount on his account as a commission for promoting aanet to me, but after 3 months they stopped applying the credit. I could go on, but this much should be enough. |
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| Pros: none | ||||||||||||||||||||||||||||||||||
| Cons: customer support | ||||||||||||||||||||||||||||||||||
| Comments: this review just like kevin's is really about exetel - the one appearing as a criticism of aaNET is NOT correct and has been altered by someone but here goes, and Aida and I say it again, exetels 'customer service' is nothing short of farcical - their idea of a complaining 'cutomer' is to .... terminate their agreement! yep, true!! DO NOT sign up for this guff ladies n gents |
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| Pros: difficult to be positive | ||||||||||||||||||||||||||||||||||
| Cons: customer service | ||||||||||||||||||||||||||||||||||
| Comments: customer service is the worst I have ever experienced in an Australian company since my days in either India or more recently the UAE - it appears that departments have no contact with each other all, they insist on you completing a problem ticket while responded to you by email (not accepting replies that way), close \'tickets\' without any request for customer satisfaction and ABSOLUTELY refuse to either call you to resolve anything or even provide you with a number for you to call them! automated responses back to your email are the most commonly used means to \'resolve\' problem tickets. Incorrect invoices have also been recorded and STILL not rectified, bandwidth figures do not support their advertising - I will be changing from this most unprofessional isp at the end of this current charging period - disgraceful |
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| Pros: Fast, reliable | ||||||||||||||||||||||||||||||||||
| Cons: more expensive than competitors | ||||||||||||||||||||||||||||||||||
| Comments: I went with iinet as my friends recommended it for its speed and reliability. I believe that there are cheaper deals out there though. All in all I am very happy though. I am prepared to pay a little bit extra for a quality product. |
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| Pros: It\'s not dialup.... | ||||||||||||||||||||||||||||||||||
| Cons: Tech support is atrocious | ||||||||||||||||||||||||||||||||||
| Comments: Took them 12 months to advise me that ADSL was not ever going to be available to me due to a split line. 4 months to install cable after that. Frequently down speeds are no more than up to twice that of dial up. Tech support phone queues are consistently over 20mins wait time. Tech support staff are poorly trained and often give flat out WRONG advice.... one of them even asked me to reformat my harddrive to get better speeds........................... Overall I\'m very dissatisfied with Telstra and if there was another ISP that could bundle my business telephony needs, that was available in my area (underground cabling is not my friend) then I would change in a heartbeat! |
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| Pros: Very Good uptime of Network | ||||||||||||||||||||||||||||||||||
| Cons: I have had a positive experience with iPrimus | ||||||||||||||||||||||||||||||||||
| Comments: I have the Primus One Bundled option, all my local telephone calls are free and that suits me fine. The Broadband is always working when i need to use it, i have rarely had problems with this company. |
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| Pros: Great service, fast connection, cheap. | ||||||||||||||||||||||||||||||||||
| Cons: Um... hard to find things to complain about. | ||||||||||||||||||||||||||||||||||
| Comments: aaNet is the best - their customer service is excellent, the forums are friendly and helpful and the connection is consistant and lightning fast. Haven't had a dropout in 5 months - and that dropout went for 10 minutes. |
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| Pros: Consistant reliable service | ||||||||||||||||||||||||||||||||||
| Cons: None experienced | ||||||||||||||||||||||||||||||||||
| Comments: no frills, cheap and reliable - and support you are a person, not a number! Best thing is the excess is only $3 per gig, last ISP was $180 per gig. |
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| Pros: ALWAYS call back on an issue | ||||||||||||||||||||||||||||||||||
| Cons: may get too big | ||||||||||||||||||||||||||||||||||
| Comments: happy.....i have been with this isp for a year now, and everytime wether busy or quiet i get a call back in 15 mins.....and concidering my own online probs and whinging in their ear about it(even tho its not their issue), they endevour to help with open ears, god help us if they get too big, i will become a number. give them a pat on the back for me |
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| Pros: Good customer service and an overall reliable connection | ||||||||||||||||||||||||||||||||||
| Cons: None so far | ||||||||||||||||||||||||||||||||||
| Comments: I have been with iinet for over a year now and I have so far had a very positive experience. In general the connection is very reliable and I have experienced minimal downtime. I would recomment iinet for home broadband. |
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