Pros: Very cheap, reliable.

Cons: The uploads count on the monthly cap.

Comments: We chose this company because they offered ADSL2 + phone line for 39.35 a month. So far, we are very happy with the quality.

Pros: Great value with large download limits

Cons: None

Comments: Exetel offers amazing download limits (off peak especially) at very low cost. Cost for additional data is also very cheap at $1 per Gbyte.
Having had both residential and business accounts with Exetel, I have never had any reliability issues and connection speed has always been as advertised if not better.
Exetel webpage is easy to use and allows you to perform all account management functions without calling an operator. A wide range of add-ons and extras are available such as SMS, VoIP, wireless.
Exetel are great value for money and are highly recommended.

Pros: Cheap.

Cons: Difficult to decipher some of the info on the website.

Comments: It is very good value for money in comparison to other providers that I have seen.

Pros: Very affordable

Cons: Technical support was slow

Comments: I am pretty happy with my choice but I would probably think there are better options out there at the moment.

Pros: Technical competency

Cons: Slightly overpriced for 'normal' users

Comments: Internode has an excellent service for technical users and those who benefit well from benefits such as unmetered content, but for non-technical users it's probably a little overpriced.

Pros: Fast at times

Cons: Frequent downtimes

Comments: When it works, it's very fast, however the network frequently goes down - it's rare to get 1 hour's use out of it before it goes down for an hour or more. Based on the diagnostic software and some comments by call centre staff, this is always a problem with the network. They also add a lot of security bloatware that (despite the high download speed) somehow takes forever to do regular updates).

Pros: Good call centre staff

Cons: Bad network, bad website

Comments: I'm using Optus mobile broadband temporarily while I mind a house as Vivid (which is much better service) doesn't cover here. There's no coverage issue - in the middle of the night, the advertised speed is consistently reached - however the network is highly congested during the day. The connection is often too slow to be usable and drops out frequently. Only for the desperate (like me) or those who will only use it at night.

Pros: Fast and affordable

Cons: Connection goes down every now and then

Comments: I am overall quite happy with Netspace.

The connection is very fast and 100GB for $59/month is excellent value.

The only problem I have is that it seems to go down about once a week and I have to reset my router to get it up again. Not a major issue but just a bit annoying.

They were able to activate Naked ADSL without me having to connect a phone which was a big bonus.

Pros: Zero downtime, fast

Cons: Not the cheapest

Comments: I went with Internode as they were one of the few companies that would connect naked ADSL to my house without having to connect a phone line first.

I have been very happy so far. It's been 3 months now and I haven't had to reboot my router once. The speed is also very good.

Very low fuss indeed. I can't really comment on the customer service as I haven't had to use it yet.

Setting up was really easy and I didn't even have to be at home when the technician activated the service.

Pros: once were value for money, and good service

Cons: deceptive practices make them more expensive than they appear, and quality has degraded

Comments: It's a shame that the reviews here aren't dated, and that the averaging of scores is apparently over a much longer period than it takes for an ISP to go to the dogs.

You get what it says in their terms and conditions, give or take connection quality, which has gotten progressively worse over the years.

Pay attention to those terms and conditions though. There's an "excess usage" charge, rather than shaping. The extra usage is charged reasonably, at $3/GB, but they don't make it easy for you to find out it's happening. No notifications when you approach or exceed your limit. They don't even send out invoices - they just debit your credit card.

In my case I just discovered that not only has this been happening, but the excess usage is less than I would have gotten on a current plan for the same price, had they notified me that it existed.

It's all there in the terms and conditions, but it's hard not to conclude that those conditions are designed to catch people out.

Similarly, if your credit card expires, and they get a notification from the bank to that effect, they don't get in touch, rather they repeatedly attempt to debit your credit card, which is obviously not going to magically un-expire, and each time they do it incurs a fee.

Again, it's not that they don't live up to the terms of the contract, rather that the contract terms are such that you should be wary of them.

Pros: Once you are connected, they are reliable

Cons: Overseas callcentre

Comments: TPG service is offline more often than it is on. I am constantly having to reset the router. When I have a problem, I have difficulty being understood by the overseas call centre people. My service has been disconnect twice in 2 months without a valid reason and it has taken hours of lenghty and frustrating phone calls to rectify. You get what you pay for, so save your sanity and go to another provider

Pros: The internet connection itself was ok

Cons: They will take you for granted

Comments: I signed up for a cable broadband internet plan. At the time I believe it was a 50 GB plan, which was split between peak and off peak times. While the service operated as expected, 25 GB in peak hours was just a little short of what I needed.

Here's where Optus' attitude towards their customers comes in. As I don't watch TV I wasn't aware that Optus had released a 150 GB plan for $20 a month less, and Optus sure as hell made no effort to tell me that I was being overcharged for a less capable service. If I hadn't called them, I would be still getting charged this amount to this day.

I eventually got the plan changed over, but then a few months later Optus started adding an additional 5% to my bill. It turns out that they just instituted a policy whereby those who don't pay by direct debit (in other words, those who don't like the idea of Optus sucking money directly out of their bank accounts) were getting hit with this new fee.

It's worth pointing out that I have had a mobile phone with Optus for around 8 years, and had used their internet service once before. All my bills in 8 years were paid on time, and for this loyalty they were charging me an additional 5%?!

The actual Internet connection itself was fine, but I would rather deal with the inconvenience of changing my mobile number and getting reconnected through another ISP than give Optus a single dollar more of my money.

Pros: there arent and pros anymore

Cons: they are money grabbers

Comments: I used to be really happy with aanet when we first joined but one day they change my plan without consent which in turn would cost me more each month. The connection is not reliable. They are only after more and more money. My download limit suddenly explodes every month out of nowhere and its rubbish. All they want is money, they dont care about their customers at all. If i were you I would ignore the obvious fake reviews at the bottom of the page!

Pros: It did work for about 2 years (I got it in 2009) and it worked great!

Cons: got about October last year, the server F**ked it self, I got two more Wireless sticks and both did the same thing! Not load a page

Comments: I had full singnal at my house. It did not work at all. took 30 minutes to load up www.google.com it is a wast of money and it is the slowest internet in austrlia. Now i use Virgin Mobile. Still pretty slow but still works. Cant wait till I get TPG in about a month.

I give it a rating of 1.5

Pros: none

Cons: expensive, no plans options

Comments: Very unhappy, was sold a plan 2.5 years ago which changed in the middle, today I wanted to upgarde my plan, give them a call, for a 2.5 year client they offered me less than for the new customers... no deal, worst customer service ever, Bigpond and telstra never more...

Pros: Landline cheaper that other companies

Cons: Connection drops 6 times in 10 minutes

Comments: Used to be with the landline that is pretty good but when switched to bundle we started having problems with the connection which was dropping all the time, my son's holiday went to pieces because of that because he plays on his x-box online,Techs absolutely hopeless sending the automatic response instead of a real message, the phone and broadband seem to be two different companies that don't work with each other, got a modem from them that seems to be the problem but they want u to go and check it at someone else's place!!!???!! or to pay $165 if it is your modem (that u bought from them 1 year ago) or something that is inside your house which is not, because it sits on the bench top and u don't chew on them. And if u want to move u have to pay for a new number cause u can't use the one that u have with them!!!!! STAY AWAY FROM THEM!!!

Pros: Customer Service call you back before you've finished leaving a message, excellent technical knowledge and problem fixing, excellent communication skills

Cons: Well we'ld all like to have everything cheaper than it is, but you get what you pay for.

Comments: We pay approx $115 per month for internet, home phone line, voip, and calls. They are fantastic to deal with, fantastic to use, any problems... just give them a call. No problem!
I have no affiliation with iinet other than being a customer for the past 3 years, and westnet before them who have now been taken over by iinet anyway. We have had to cancel and reconnect due to moving properties and the connection costs have gone up each time, but now the are in alignment with other comanies so I do not feel it is unjustified.

Pros: lots of data

Cons: uhm where do I start?

Comments: TPG have to be the WORST isp I have used in 13 years, I left bigpond in hopes of more data, and TPG seemed to have that, but in the 2 years being with them, I have have found there tech support has to be abysmal, I have had line issues for 9 months now, and despite constant writing to the TIO, TPG and telstra, my lines wont get fixed, they say there is nothing wrong, even though a tech confirmed twice at my residence that there is interference, TPG techs keep rehashing the same crap over and over, "do an isolation test" "try another modem", they had to put a profile on my line for stability, and today I came home to find the profile has been removed, some brightspark tech at tpg removed the profile, now my connection is slow and unstable! thanks a lot! I need my internet for uni work, and this just sucks, avoid tpg! and these arnt all the problems, Ive always had problems and so have many users on my exchange who use tpg, last year it was months and months of packet loss for all, and all tpg techs would do is rehash, change the modem filter ad nausea, when the problem is on there end!

Pros: good service and improved tech support

Cons: none so far

Comments: from the sales support to updates of my application. the help support was good. the churn from my previous provider had no problems.

Pros: cheap plans

Cons: unreliable tech support, no email response, long wait phone support, unreliable accounting system

Comments: Customer service overall is appalling, most times I would wait for up to an hour for phone contact (all departments) and email contact doesn't exist. Technical support is a hit & miss affair, some of their techies are well knowledged but that is usually accompanied by arrogance and the trainees won't deviate from their set troubleshooting plans to listen to owner of the computer and past experiences. I was with Netspace for over 4 years..I kept giving them another chance, as it's better the devil you know than the devil you don't. Though, eventually I had to change and I'm sorry I didn't do it sooner! I have very little to like about Netspace...probably their plan prices are the their best asset but that wears thin when nothing else is of any quality.

I would NOT recommend Netspace to anyone. My daughter recently signed up to a naked DSL plan with them and after countless hours with technical support and a massive mobile phone bill she still doesn't have wireless connection even though she has paid for a modem with built in router. She does however suffer with anxiety over the whole deal and can't wait to be free from Netspace. Shocking company..should be shut down!