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Welcome to OZ Broadband Reviews. On this site you will find reviews of Australian Broadband Companies. Feel free to browse the site or add your own review. Adding a review will help other people choose a quality broadband company.

Latest Reviews


Exetel

Rating:
50%

Exetel logo

Reviewed by: Nattrp on August 25, 2020
The worst customer service experience I have ever dealt with. After multiple calls, line drop outs and multiple department transfers - nothing has been actioned, despite being told otherwise by their own consultants. Worst experience ever and I would highly recommend anyone chose any other provider over Exetel - the Telco space is a competitive industry, don’t bother with Exetel ..... [Read full review]

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Dodo

Rating:
5%

Dodo logo

Reviewed by: Sstorey on May 14, 2020
Dodo is literally the worst company I have ever had the displeasure of erroneously signing up with. They’re NBN is fraught with issues. For the past 4 months I’ve had about 2 days per month of wifi connectivity. They don’t believe me. They completely cut phone service for customer support during corona (expect the same when the second wave hits)without informing their customers of this, or of the return to phone service date when that occurred. In addition to this, time and time again I have been on hold for hours, only to literally be hung up on. When you do get through, you are transferred from tech support, to accounts to tech support - over and over- every phone call. Half the time you are unaware you’re being tr ..... [Read full review]

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Spintel

Rating:
5%

Spintel logo

Reviewed by: Ben2020 on March 16, 2020
I live in Melbourne in an ordinary street-front house that had NBN connected in the street. What began as a compulsory requirement to stay home for an NBN technician to visit and connect my service “between 8 am to 12 pm” quickly became an entire workday wasted with the technician leaving my home without a functioning internet connection. He simply connected the NBN box and then, after seeing that the modem lights did not result in a functional connection, simply took off and indicated it was no longer his problem but that I should resolve the issue myself with Spintel. This was followed by VARIOUS HOURS over the phone with more than one phone call attempt on the same day, some with call back prompts where there was no call ba ..... [Read full review]

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