Having access to excellent technical support is essential to having a positive experience with your broadband internet company. When something goes wrong, clear guidance from a friendly technical support person is vital in helping you rectify the problem.
There has been a trend over the last 5-10 years for broadband companies to outsource some or all of their technical support to overseas call centres. There is absolutely nothing wrong with overseas call centres if the staff are supported and trained properly but reviews on this site have indicated that some overseas call agents have been difficult to understand and have been lacking in technical English skills.
Broadband companies don’t usually actively disclose whether their call centres are located overseas or not so we got on the phone and did our own research. We will keep this page updated with the latest information.
Internet Providers with Australian call centres
These broadband internet providers have dedicated Australian based call centres to help with technical support queries:
- Aussie Broadband
- Southern Phone
- Future Broadband
Internet Providers with a mix of Australian and overseas call centres
These broadband internet providers have a mix of Australian based and overseas call centres to help with technical support queries. If you are unhappy with the support being provided by an overseas customer support agent you can always ask to be transferred to an Australian based support person.
- Moose Mobile