OptusNet Reviews

1. 14 February, 2025
2. Colyton NSW
3. NBN - Residential
4. Internet
5. $79 per month
6. Activation : < 1 week

Could be cheaper

Relable connection mostly.

Web mail issues

They have ongoing issues on occasions.

Recommend to a friend : no

1. 16 January, 2025
2. SYDNEY NSW
3. Wireless - Residential
4. 5g unlimited
5. $69 per month
6. Activation : < 1 week

5g unlimited wireless internet

cheap price for unlimited data an ok speed

online customer service operators

The online customer service operators are working multiple customers at once, and it takes a long time to get what you're after.

Recommend to a friend : yes

1. 16 January, 2025
2. Bankstown NSW
3. NBN - Residential
4. NBN
5. $65 per month
6. Activation : 1 week

Drops here and there

Cheap

Internet not reliable

I have always been getting money off my bill monthly due to dropouts

Recommend to a friend : yes

1. 4 September, 2024
2. Narre Warren VIC
3. NBN - Residential
4. Entertainment bundle
5. $100 per month
6. Activation : 20 weeks

Well know and easy to get info on

Has been available for years and many shops to access

Becoming more app based customer experience

I can’t say their cost cutting works for customers. They are losing my interest to engage with them.

Recommend to a friend : yes

1. 17 August, 2023
2. Fremantle WA
3. NBN - Residential
4. Optus Plus Everyday NBN
5. $79 per month
6. Activation : 2 weeks

Efficient but distant

High street presence

Its all good, until you need to contact the call centre

Optus is obviously a huge brand. So you get both the pros and cons of that situation.

The pros are the glossy website, the high street presence, the stock availability when you need a modem and the efficient delivery times. Once you're signed up, the internet arrives and works efficiently.

In my experience, though, the con of being with a big, faceless company is the 'call centre hell' you find yourself in when something goes wrong. I have spent hours trying to have simple issues resolved - being passed from person to person and having to offer up my security details every time the call is transferred.

I've had situations where I've put in over an hour of this and then been hung up on. It's driven me crazy.

In fairness, there is now an option to do it all through a chat function. This is definitely better as you can get on with other things between messages. It still seems to take literal hours to get anything done though.

I came from iiNet who have an awesome call centre, and I'll be going back to iiNet when teh opportunity arises.

Recommend to a friend : no

1. 8 February, 2023
2. Botanic Ridge VIC
3. Wireless - Residential
4. 5G
5. $59 per month
6. Activation : 6 weeks

Average customer service

Easy to contact

When an issue arises, it has difficult to rectify

Upon moving house I needed a new modem and plan, however the incorrect order was placed twice over the phone over 8 week - once the correct order was finally placed, we received it quickly & it all works well

Recommend to a friend : yes

1. 14 October, 2022
2. Mount coolum QLD
3. NBN - Residential
4. Optus plus everyday
5. $79 per month
6. Activation : 1 week

Great service

Simple

Not always the best coverage

Good service easy and reliable

Recommend to a friend : yes

1. 2 September, 2022
2. Merrylands NSW
3. Wireless - Residential
4. 5G
5. $79 per month
6. Activation : 1 week

Optus is a good 5G wireless internet provider

Easy billing, great customer support and caters the needs of customers.

slightly expensive

5G wireless service from Optus is good. They offer free 5G device subject to committing to plan.
Being wireless its sometimes hard to get the best signal strength however, myoptus app helps in identifying the best location to place the device to receive max signals.

Additionally for the first month a dedicated technician is allocated who consistently checks if the service is running fine. So far i am having a good experience with Optus 5G wireless Broadband.

Recommend to a friend : yes

1. 21 July, 2022
2. MARYLAND NSW
3. NBN - Residential
4. Internet Everyday
5. $79 per month
6. Activation : < 1 week

A mix of good and bad

Stable connection, 4g backup, included modem

Poor IT support, unwilling to send technicians

When things are going smoothly, you forget about it entirely, the way it should be. No fuss, low ping, stable connection, included router does what it is supposed to. But when things aren't going smoothly, you better quit your job to have time to get to the bottom of it. I had an issue with the router that initially they would only repair by phone, so I had to be home when they called, which was never a convenient time, then the technician that came out was not familiar with the model. It took over a month of back and forth to finally get a repair, however, they did eventually appoint a manager to it, with a direct number, and credited my account more than the amount it was worth. So eventually they sorted it, and eventually the customer support was great, but it was a nightmare to get to that point. If a smaller company could offer the same speed, ping, and stability at a comparable price, I'd be going there.

Recommend to a friend : no

1. 9 July, 2022
2. Moe VIC
3. Wireless - Residential
4. Unlimited
5. $59 per month
6. Activation : < 1 week

Great deals

Good service

Had to put simcard in my self

Good service and good speed

Recommend to a friend : yes