Optus Reviews
73% of reviews would recommend Optus to a friend
What real customers say about Optus
Customers frequently praise Optus for its reliable communication and easy setup process, with several reviewers highlighting a smooth transition from previous providers. The connection is generally considered reliable, particularly for family use, and the overall package is seen as comprehensive for various household needs. Payment options are also noted as straightforward and convenient.
Conversely, recurring complaints include occasional internet dropouts, with one reviewer consistently receiving monthly bill discounts as a result. Several customers also expressed frustration with customer service, citing long wait times, being passed between multiple operators, and the slow resolution of issues via both phone and chat functions. Price increases were also mentioned by a few reviewers.
Summary generated 1 June 2026 from 11 verified reviews. Auto-refreshed monthly.
About Optus Leave a Review
Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network
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read more...Optus NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Basic | 25 Mbps | Unlimited | $83 per month
$73 for first 12 months |
|
| Everyday | 50 Mbps | Unlimited | $97 per month
$87 for first 12 months |
|
| Show more NBN plans | ||||
Optus Wireless Broadband Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Everyday Basic 4G | 14 Mbps | Unlimited | $59 per month
$49 for first 12 months |
|
| Everyday 5G | 50 Mbps | Unlimited | $69 per month
$59 for first 12 months |
|
| Show more wireless plans | ||||
Optus Broadband Reviews
- 23 July, 2026
- PAKENHAM VIC
- NBN - Residential
- Lauren Barnes
- $174 per month
- Activation : < 1 week
Followup review of Optus
The confidence with handling of data breaches and disruptions makes me wonder if there are companies out there worth trialing and bundling our mobiles and internet with another company is enticing.
Recommend to a friend : yes
See their original review from May 2022 (4/5)
Good quality internet service, but prepare to pay for what you get
+ It works, good connection and fast, as we are on a premium plan its what we expect most of the time.
– Customer support, doesnt seem local and it has closed our cases without resolving which is not great service.
The higher speed broadband works with this company, as we have FTTP. We highly value out internet to be connected and seamless and this is what we get. I would prefer not to be paying so much monthly but compared to what other companies offer it's relative.
Customer support try to resolve issues, but disappointingly having contacted them in the past, I got this feeling that they are not as trained in the tech to do customer support.
Original ratings — reliability 4, tech support 4, value 4, customer service 4.
- 29 June, 2026
- Hoppers Crossing VIC
- NBN - Residential
- 500/50
- $50 per month
- Activation : < 1 week
Very affordable and easy to setup
Good price, easy to connect
Poor customer service
Great deal at 50 per month promotional offer, can't fault it. But the customer service wasn't great, and sometimes the network blacks out but only for a bit.
Recommend to a friend : yes
- 4 June, 2026
- Ringwood VIC
- NBN - Residential
- Everyday plan
- $100 per month
- Activation : < 1 week
Average
Reliable in my case
Never let you know if theres a better/updated price on their plans
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy for you to continue paying an outdated price.
Recommend to a friend : no
- 27 May, 2026
- Doreen VIC
- Cable - Residential
- Optus Family Internet
- $80 per month
- Activation : 4 weeks
Reliable and good for young family
Easy communication, prompt set up.
Not cheap.
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
Recommend to a friend : yes
- 1 July, 2025
- St Albans VIC
- NBN - Residential
- NBN50
- $80 per month
- Activation : < 1 week
Outstanding internet provider
Reliable and consistent connection
Slightly costly
Switched over to Optus and couldn't be happier. My previous provider had poor technical support and inconsistent speeds
Recommend to a friend : yes
- 13 March, 2025
- ENDEAVOUR HILLS VIC
- NBN - Residential
- optus plus everyday fast nbn
- $99 per month
- Activation : 1 week
Great NBN plan !
price, customer service, reliability
nothing
Optus has a great overall package for everyone's needs. From individuals to big households .
The payment options are easy and the connection and install was very easy .
Recommend to a friend : yes
- 14 February, 2025
- Colyton NSW
- NBN - Residential
- Internet
- $79 per month
- Activation : < 1 week
Could be cheaper
Relable connection mostly.
Web mail issues
They have ongoing issues on occasions.
Recommend to a friend : no
- 16 January, 2025
- SYDNEY NSW
- Wireless - Residential
- 5g unlimited
- $69 per month
- Activation : < 1 week
5g unlimited wireless internet
cheap price for unlimited data an ok speed
online customer service operators
The online customer service operators are working multiple customers at once, and it takes a long time to get what you're after.
Recommend to a friend : yes
- 16 January, 2025
- Bankstown NSW
- NBN - Residential
- NBN
- $65 per month
- Activation : 1 week
Drops here and there
Cheap
Internet not reliable
I have always been getting money off my bill monthly due to dropouts
Recommend to a friend : yes
- 4 September, 2024
- Narre Warren VIC
- NBN - Residential
- Entertainment bundle
- $100 per month
- Activation : 20 weeks
Well know and easy to get info on
Has been available for years and many shops to access
Becoming more app based customer experience
I can’t say their cost cutting works for customers. They are losing my interest to engage with them.
Recommend to a friend : yes
Where is Optus available?
Service availability for Optus varies by location. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Optus site to confirm what's available at your premises.
Frequently asked questions about Optus
Is Optus any good?
Based on 11 verified reviews on Oz Broadband Reviews, Optus is rated as okay — overall rating 3.9 out of 5. 73% of reviewers said they would recommend Optus to a friend.
How much does Optus's cheapest NBN plan cost?
Optus's cheapest active NBN plan is the Basic at $73.00/month (intro price for the first 12 months, then $83.00/mth) — 25 Mbps download with unlimited data.
What plans does Optus offer?
Optus currently offers 5 wireless plans and 4 NBN plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Optus's call centre?
Optus's customer support is based in Australia, India, Philippines. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Optus?
You can reach Optus by phone on 1300 300 693 or online at optus.com.au. Note that contact details can change — always double-check on Optus's official website before signing up.
Where can I read reviews of Optus?
You can read the 11 verified reviews of Optus above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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