OptusNet Reviews OptusNet broadband NBN, wireless and adsl internet reviews and plan comparisons

3.7 Based on 17 Reviews in the last 12 months

76% of reviews would recommend OptusNet to a friend

Average customer review

Customer Service :
3.6
Tech Support :
3.5
Realibility :
3.9
Value :
3.9

About OptusNet Leave a Review

Web : optus.com.au

Services :

Call centre location: Australia, India, Phillipines

Phone : 1300 300 693

Availability : Australia Wide|All major cities

Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.

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OptusNet NBN Plans

Name Typical Evening Speed Data Cost Favourite
Internet Everyday 50 Mbps Unlimited $79 / month
Internet Everyday 100 100 Mbps Unlimited $99 / month

OptusNet Wireless Broadband Plans

Name Speed Data Cost Favourite
5G Internet Everday 77 Mbps Unlimited $75 / month
5G Internet Entertainer 225 Mbps Unlimited $90 / month
5G Internet Everday NC 77 Mbps Unlimited $75 / month
5G Internet Entertainer NC 225 Mbps Unlimited $90 / month
4G Home Internet Lite 12 Mbps 200 GB $59 / month
4G Home Internet Everyday 12 Mbps 500 GB $69 / month
4G Home Internet Lite NC 12 Mbps 200 GB $59 / month
4G Home Internet Everyday NC 12 Mbps 500 GB $69 / month
Show more wireless plans

OptusNet Broadband Reviews

Christine
  1. 17 October, 2021
  2. Vista SA
  3. NBN - Residential
  4. Home bundle
  5. $70 per month
  6. Activation : 1 week

Great company service

Service, technical support, general coverage

Connection can be a little slow at times

A great telco with really good technical support and customer service. Coverage is generally good with service in some surprising places!
Connection can be a little slow at busy times and when we have high usage, though not all the time thankfully

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

4

Value:

3

Recommend to a friend : yes

Tom
  1. 23 September, 2021
  2. Arana Hills QLD
  3. NBN - Residential
  4. Family Internet Fast with Ultrafast Spee
  5. $150 per month
  6. Activation : 1 week

Exceeds expectations in product, Sales and Product support could be better

Completely online sales process, reliability and speed are great, 4G backup for outages never had to use it

Customer service chats require you to repeat the same request multiple times to different agents

Optus NBN Ultrafast for HFC is very fast and very reliable, and technical issues are resolved quickly. The sales team can be either amazing and after a quick chat everythings done or bounce you around between agents, which would be fine but you need to repeat the same request to every agent.

Customer Rating

Customer Service:

4

Tech Support:

4

Relibility:

5

Value:

4

Recommend to a friend : yes

Daniel
  1. 7 September, 2021
  2. Denistone NSW
  3. NBN - Residential
  4. Internet Everyday
  5. $79 per month
  6. Activation : 1 week

Great value for money

great value for money

Optus 5G is cheaper

Excellent value for money cause currently on ultra fast for 79 a month until sometime next year but Optus 5G is better

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Vijay
  1. 7 September, 2021
  2. Melbourne VIC
  3. NBN - Residential
  4. NBN Family Internet Ultimate Fast
  5. $109 per month
  6. Activation : 1 week

Reliable and Consistent service

Contact centre experience has improved significantly

None to call out so far

Submitted the request online to get a new NBN plan. Got callback within 24 hours to confirm the order. Modem and Wifi devices were shipped quite quickly and was able to setup and have the connection running in a week. Ping on the network is 6ms and jitter is about .5ms - which are a must have for anyone having to be on Zoom/Webex calls a lot. Down speed is consistent 100Mbps and up speed is consistent around 18Mbps.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Jason
  1. 9 August, 2021
  2. Telopea NSW
  3. NBN - Residential
  4. NBN100
  5. $70 per month
  6. Activation : 4 weeks

Great connection, just hope you dont have to deal with support

Speed is consistent, very rare for scheduled downtime

Their support team is very difficult to deal with

Have a NBN100 plan and consistently get 106mbps. For me, that's a huge win. Drops out are infrequent and can only recall one scheduled planned maintenance in the past year. Downside though is their support is terrible. Whenever I have an issue, i require at least 5 further chats with support to have it resolved, even when they claim to have resolved it. It's very frustrating and makes me keep an eye out at competitors prices.

Customer Rating

Customer Service:

3

Tech Support:

3

Relibility:

5

Value:

5

Recommend to a friend : no

Jason
  1. 6 August, 2021
  2. Inala QLD
  3. NBN - Residential
  4. Family Ultimate
  5. $77 per month
  6. Activation : < 1 week

Good service

Customer service is great

inconsistency with connection

Optus is generally great. A few hiccups here and there.

Customer Rating

Customer Service:

5

Tech Support:

4

Relibility:

4

Value:

4

Recommend to a friend : yes

Johnson
  1. 6 August, 2021
  2. Riverwood NSW
  3. Wireless - Residential
  4. Optus 5G Home Wireless Broadband
  5. $70 per month
  6. Activation : < 1 week

NBN Beating Service

Dedicated 5G Home Wireless Broadband Support

Optus 5G not as reliable as fixed NBN

Been using Optus 5G Home Wireless Broadband since the beta program was made available for my area. Modem is situated line of site to the tower at about ~600-800m and initial speeds was 350/80 but the speed progressively increased over time as Optus continued to do tower upgrades. Currently sitting on 600/80 in off-peak times.

The Nokia Fastmile modem's stability has increased in reliability with less 5G dropouts but when it loses 5G signal, 4G performance is very bad compared to Optus' 4G Home Wireless Broadband product. Have to reboot modem to get back onto 5G again.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

3

Value:

5

Recommend to a friend : yes

Nathaniel
  1. 31 July, 2021
  2. Melbourne VIC
  3. Wireless - Residential
  4. OptusOne
  5. $120 per month
  6. Activation : < 1 week

Okay company, Shame the connection isnt good

Speed

Connection

OptusOne plan is $120 a month and comes with high speed but not many 5G connections in regional places

Customer Rating

Customer Service:

3

Tech Support:

2

Relibility:

1

Value:

3

Recommend to a friend : no

Renee
  1. 7 July, 2021
  2. Numurkah VIC
  3. Wireless - Residential
  4. Data sim plan
  5. $15 per month
  6. Activation : < 1 week

Good for on the go

Portable internet

Can be pricey for a bigger data plan

While the after care online chat is good, i am dissatisfied overall with my plan. While it’s competitive in pricing i feel it’s too expensive per gigabyte. The reception is slow and some parts of the house it doesn’t work at all. The upside is having freedom with month to month contracts.

Customer Rating

Customer Service:

2

Tech Support:

2

Relibility:

4

Value:

4

Recommend to a friend : yes

Ryan
  1. 12 May, 2021
  2. ROSEVILLE NSW
  3. NBN - Residential
  4. ULTRA
  5. $65 per month
  6. Activation : 1 week

Room for Improvement

Somewhat reliable

Support and speed could be better

Speed could be better and at times connection drops out.
The support desk needs more training.

Customer Rating

Customer Service:

2

Tech Support:

2

Relibility:

3

Value:

2

Recommend to a friend : no

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