Optus Reviews 
67% of reviews would recommend Optus to a friend
What real customers say about Optus
Customers frequently praise Optus for its reliable communication and easy setup process, with several reviewers highlighting a smooth transition from previous providers. The connection is generally considered reliable, particularly for family use, and the overall package is seen as comprehensive for various household needs. Payment options are also noted as straightforward and convenient.
Conversely, recurring complaints include occasional internet dropouts, with one reviewer consistently receiving monthly bill discounts as a result. Several customers also expressed frustration with customer service, citing long wait times, being passed between multiple operators, and the slow resolution of issues via both phone and chat functions. Price increases were also mentioned by a few reviewers.
Summary generated 1 June 2026 from 9 verified reviews. Auto-refreshed monthly.
About Optus Leave a Review
Phone : 1300 300 693
Availability : Australia Wide|All major cities
Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network
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read more...Optus NBN Plans
| Name | Download Speed | Data | Cost | Favourite |
|---|---|---|---|---|
| Basic | 25 Mbps | Unlimited | $79 per month | |
| Fast 100 | 100 Mbps | Unlimited | $79 per month | |
| Show more NBN plans | ||||
Optus Wireless Broadband Plans
| Name | Download Speed | Data | Cost | Favourite |
|---|---|---|---|---|
| Everyday Basic 4G | 14 Mbps | Unlimited | $39 per month | |
| Everyday 5G | 50 Mbps | Unlimited | $49 per month | |
| Show more wireless plans | ||||
Optus Broadband Reviews
- 4 June, 2026
- Ringwood VIC
- NBN - Residential
- Everyday plan
- $100 per month
- Activation : < 1 week
Average
Reliable in my case
Never let you know if theres a better/updated price on their plans
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy for you to continue paying an outdated price.
Customer Rating
Recommend to a friend : no
- 27 May, 2026
- Doreen VIC
- Cable - Residential
- Optus Family Internet
- $80 per month
- Activation : 4 weeks
Reliable and good for young family
Easy communication, prompt set up.
Not cheap.
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
Customer Rating
Recommend to a friend : yes
- 1 July, 2025
- St Albans VIC
- NBN - Residential
- NBN50
- $80 per month
- Activation : < 1 week
Outstanding internet provider
Reliable and consistent connection
Slightly costly
Switched over to Optus and couldn't be happier. My previous provider had poor technical support and inconsistent speeds
Customer Rating
Recommend to a friend : yes
- 13 March, 2025
- ENDEAVOUR HILLS VIC
- NBN - Residential
- optus plus everyday fast nbn
- $99 per month
- Activation : 1 week
Great NBN plan !
price, customer service, reliability
nothing
Optus has a great overall package for everyone's needs. From individuals to big households .
The payment options are easy and the connection and install was very easy .
Customer Rating
Recommend to a friend : yes
- 14 February, 2025
- Colyton NSW
- NBN - Residential
- Internet
- $79 per month
- Activation : < 1 week
Could be cheaper
Relable connection mostly.
Web mail issues
They have ongoing issues on occasions.
Customer Rating
Recommend to a friend : no
- 16 January, 2025
- SYDNEY NSW
- Wireless - Residential
- 5g unlimited
- $69 per month
- Activation : < 1 week
5g unlimited wireless internet
cheap price for unlimited data an ok speed
online customer service operators
The online customer service operators are working multiple customers at once, and it takes a long time to get what you're after.
Customer Rating
Recommend to a friend : yes
- 16 January, 2025
- Bankstown NSW
- NBN - Residential
- NBN
- $65 per month
- Activation : 1 week
Drops here and there
Cheap
Internet not reliable
I have always been getting money off my bill monthly due to dropouts
Customer Rating
Recommend to a friend : yes
- 4 September, 2024
- Narre Warren VIC
- NBN - Residential
- Entertainment bundle
- $100 per month
- Activation : 20 weeks
Well know and easy to get info on
Has been available for years and many shops to access
Becoming more app based customer experience
I can’t say their cost cutting works for customers. They are losing my interest to engage with them.
Customer Rating
Recommend to a friend : yes
- 17 August, 2023
- Fremantle WA
- NBN - Residential
- Optus Plus Everyday NBN
- $79 per month
- Activation : 2 weeks
Efficient but distant
High street presence
Its all good, until you need to contact the call centre
Optus is obviously a huge brand. So you get both the pros and cons of that situation.
The pros are the glossy website, the high street presence, the stock availability when you need a modem and the efficient delivery times. Once you're signed up, the internet arrives and works efficiently.
In my experience, though, the con of being with a big, faceless company is the 'call centre hell' you find yourself in when something goes wrong. I have spent hours trying to have simple issues resolved - being passed from person to person and having to offer up my security details every time the call is transferred.
I've had situations where I've put in over an hour of this and then been hung up on. It's driven me crazy.
In fairness, there is now an option to do it all through a chat function. This is definitely better as you can get on with other things between messages. It still seems to take literal hours to get anything done though.
I came from iiNet who have an awesome call centre, and I'll be going back to iiNet when teh opportunity arises.
Customer Rating
Recommend to a friend : no
- 8 February, 2023
- Botanic Ridge VIC
- Wireless - Residential
- 5G
- $59 per month
- Activation : 6 weeks
Average customer service
Easy to contact
When an issue arises, it has difficult to rectify
Upon moving house I needed a new modem and plan, however the incorrect order was placed twice over the phone over 8 week - once the correct order was finally placed, we received it quickly & it all works well
Customer Rating
Recommend to a friend : yes
Where is Optus available?
Service availability for Optus varies by location. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Optus site to confirm what's available at your premises.
Frequently asked questions about Optus
Is Optus any good?
Based on 9 verified reviews on Oz Broadband Reviews, Optus is rated as okay — overall rating 3.9 out of 5. 67% of reviewers said they would recommend Optus to a friend.
How much does Optus's cheapest NBN plan cost?
Optus's cheapest active NBN plan is the Fast 100 at $79.00/month — 100 Mbps download with unlimited data.
What plans does Optus offer?
Optus currently offers 4 wireless plans and 4 NBN plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Optus's call centre?
Optus's customer support is based in Australia, India, Philippines. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Optus?
You can reach Optus by phone on 1300 300 693 or online at optus.com.au. Note that contact details can change — always double-check on Optus's official website before signing up.
Where can I read reviews of Optus?
You can read the 9 verified reviews of Optus above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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