Belong vs Optus: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 22 first-person reviewer ratings (Belong 9, Optus 13).
OptusNet and Belong offer different NBN experiences, with OptusNet generally suiting those who value a comprehensive package and physical store support, despite some frustrations with customer service. Belong, on the other hand, is often praised for its reliable and stable connection at a lower entry price, though recent price rises and limited after-hours support are common concerns from customers.
Belong and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Belong and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Belong | Optus |
|---|---|---|
| About |
 |
 |
| Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Belong | Go to Optus | |
| Overall Rating |
3.1
Belong has a overall rating of 3.1 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
4.1
Optus has an overall rating of 4.1 out of 5 based on 13 reviews. Optus is a very good broadband internet provider according to our users. |
| Recommended | 56% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. | 77% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability |
3.3 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for reliability. |
4.2 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
3.2 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.2 out of 5 for customer service. |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
2.9 Belong is rated as ok for value for money by our users. Belong has an overall rating of 2.9 out of 5 for value for money. |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
2.9 Belong's technical support is rated as ok by our users. Belong has an overall rating of 2.9 out of 5 for technical support. |
4.1 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | Yes, Belong does have Australian based technical support. | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Belong uses call centres based in Australia. | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | Belong offers a range of broadband and internet related services including NBN internet plans. | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
| Contact Details |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Belong. | Read reviews of Optus. |
| Go to Belong | Go to Optus |
Belong and Optus NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Belong and Optus NBN50 plans (50Mbps download speed)
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth | Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Belong and Optus Ultrafast plans (>100Mbps download speed)
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$47 for first 2 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$47 for first 2 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$55 for first 2 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of Belong and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus rates higher overall than Belong does.
- Recommended: Optus is more highly recommended than Belong.
- Reliability: Optus rates higher for reliability than Belong does.
- Customer Service: Optus rates higher for customer service than Belong does.
- Value for Money: Optus rates higher for value for money than Belong does.
- Technical Support: Optus rates higher for technical support than Belong does.
How to decide between Belong and Optus? - next steps
- Read reviews of Belong and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Belong and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Belong vs Optus
Is Belong better than Optus?
On Oz Broadband Reviews Belong rates 3.1 out of 5 from 9 reviews and Optus rates 4.1 from 13 reviews. On recommend-to-a-friend, 77% of Optus reviewers said they'd recommend the provider, vs 56% for Belong. On individual metrics, Optus wins on reliability (4.2 vs 3.3) and customer service (4.1 vs 3.2) and value for money (3.8 vs 2.9) and tech support (4.1 vs 2.9). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Belong or Optus?
Belong's cheapest NBN50 plan is the Standard Plus at $91/month ongoing. Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. Belong is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Belong or Optus?
Optus scores 4.1 out of 5 on customer service vs Belong's 3.2, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Belong's call centre is based in Australia and Optus's is based in Australia, India and the Philippines.
What plans do Belong and Optus offer?
Belong offers 5 NBN plans and 3 wireless plans. Optus offers 5 wireless plans and 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Belong and Optus's call centres?
Belong's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Belong to Optus (or Optus to Belong)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Belong
Setup process was easy. Technician was punctual and helpful. I've only had 1 noteworthy outage in 12 months. Their support was a bit vague - not sure if…
Belong has been reliable with consistent speeds and good value for money. The service has improved over time, and it’s been a hassle-free experience for…
About Optus
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
Occasional drop outs quite annoying. Pricing is making us consider another provider on the telco network
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