Escapenet vs Neptune: Which is the best NBN provider?
Updated 14 October 2026. Plan prices on this page pull live from our database. Ratings are from 6 first-person reviewer ratings (Escapenet 1, Neptune 5).
Escapenet and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Escapenet and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Escapenet | Neptune |
|---|---|---|
| About |
 |
 |
| Go to Escapenet | Go to Neptune | |
| Overall Rating | [Not enough reviews] |
5
Neptune has an overall rating of 5 out of 5 based on 5 reviews. Neptune is an excellent broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 100% of people who have written reviews on this site would recommend Neptune to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
5 Neptune's reliability is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
5 Neptune's customer service is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
5 Neptune is rated as excellent for value for money by our users. Neptune has an overall rating of 5 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
5 Neptune's technical support is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Neptune does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Neptune uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Neptune offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Escapenet. | Read reviews of Neptune. |
| Go to Escapenet | Go to Neptune |
Escapenet and Neptune NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
Escapenet and Neptune NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
Escapenet and Neptune Ultrafast plans (>100Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Superfast
NBN - Fixed Line
240 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
600 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of Escapenet and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Escapenet doesn't have enough reviews yet for a published rating, so we cannot compare it against Neptune (5.0 out of 5 from 5 reviews). Compare their plans above, and if you are a Escapenet customer we would love to hear how it is going.
How to decide between Escapenet and Neptune? - next steps
- Read reviews of Escapenet and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Escapenet and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Escapenet vs Neptune
Is Escapenet better than Neptune?
Neptune has 5 verified reviews on Oz Broadband Reviews and an overall rating of 5 out of 5. Escapenet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Escapenet or Neptune?
Escapenet's cheapest NBN50 plan is the Basic at $80/month ongoing. Neptune's cheapest NBN50 plan is the nbn 100/20 at $80/month ongoing.
Which has better customer service, Escapenet or Neptune?
Escapenet and Neptune score similarly on customer service, 5.0 vs 5.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Escapenet's call centre is based in Australia and Neptune's is based in Australia.
What plans do Escapenet and Neptune offer?
Escapenet offers 6 NBN plans. Neptune offers 21 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Escapenet and Neptune's call centres?
Escapenet's customer support is based in Australia. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Escapenet to Neptune (or Neptune to Escapenet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
About Neptune
Static IP included as standard, Ad/content blocking with a tool named Atmosphere DNS (wish I had this when my kids were younger), reverse DNS including…
I’ve had a great experience with Neptune Internet. The service has been reliable and the customer support has been excellent whenever I’ve needed…
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