Exetel vs Carbon Comms: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 9 first-person reviewer ratings (Exetel 9, Carbon Comms 0).
Carbon Comms is a newer player aiming for budget-conscious users, often praised in reviews for its straightforward plans and no-frills approach. Exetel, on the other hand, is a long-established provider with a broader range of services and a reputation for solid performance, though it comes at a higher price point. This comparison helps you weigh up the value of a cheaper, simpler service versus a more comprehensive, premium offering.
NBN plans from $80/mth · Partner
Exetel and Carbon Comms are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Carbon Comms internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Carbon Comms |
|---|---|---|
| About |
 Partner |
 |
| Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | Carbon Comms is an Australian-owned telco that sells NBN alongside mobile, VoIP and cloud services, with the team behind it claiming more than 20 years operating telcos and internet services. Support is Australian-based and runs 365 days a year, with the network operated from tier-1 data centres in Sydney and Melbourne. Every NBN plan is month-to-month with unlimited data, no setup fee, and a static IPv4 address with no CGNAT included as standard - a genuine point of difference at consumer prices. Alongside the standard residential range it also sells dedicated business tiers and NBN Fixed Wireless plans. | |
| Go to Exetel | Go to Carbon Comms | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | [Not enough reviews] |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Carbon Comms - Home Fast 25/10: 24Mbps, unlimited data for $57 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Carbon Comms - Home Fast 50/20: 49Mbps, unlimited data for $81 per month. |
|
| Cost of wireless broadband plan |
Carbon Comms - MBB 15GB (): 0Mbps, 15 GB for $25 per month. |
|
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Carbon Comms's phone number is: 1800 10 10 50 and website is: carboncomms.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Carbon Comms. |
| Go to Exetel | Go to Carbon Comms |
Exetel and Carbon Comms NBN25 plans (25Mbps download speed)
|
Home Fast 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$57/mth | Go to site |
Exetel and Carbon Comms NBN50 plans (50Mbps download speed)
|
|
Home Fast 50/20
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$81/mth | Go to site |
Exetel and Carbon Comms Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Plus 100/20
NBN - Fixed Wireless
98 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Home Fast 500/50
NBN - Fixed Line
498 Mb/s
Unlimited data
|
$84/mth | Go to site |
|
|
Fixed Wireless Plus Homefast 250/20
NBN - Fixed Wireless
248 Mb/s
Unlimited data
|
$84/mth | Go to site |
|
|
Home Fast 100/20
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$84/mth | Go to site |
|
|
Home Fast 100/40
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$88/mth | Go to site |
|
|
Business Fast 100/40
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Home Superfast 750/50
NBN - Fixed Line
748 Mb/s
Unlimited data
|
$91/mth | Go to site |
|
|
Fixed Wireless Superfast 400/40
NBN - Fixed Wireless
398 Mb/s
Unlimited data
|
$91/mth | Go to site |
|
|
Business Superfast 250/100
NBN - Fixed Line
248 Mb/s
Unlimited data
|
$101/mth | Go to site |
|
|
Ultrafast 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$102/mth | Go to site |
|
|
Business Turbofast 500/200
NBN - Fixed Line
498 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
Business Ultrafast 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$127/mth | Go to site |
|
|
Hyperfast FTTP 2000/200
NBN - Fixed Line
1880 Mb/s
Unlimited data
|
$153/mth | Go to site |
|
|
Hyperfast HFC 2000/100
NBN - Fixed Line
1880 Mb/s
Unlimited data
|
$153/mth | Go to site |
|
|
Business Hyperfast Plus 2000/500
NBN - Fixed Line
1880 Mb/s
Unlimited data
|
$196/mth | Go to site |
Summary of Exetel and Carbon Comms comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Carbon Comms has not been reviewed on this site yet, so we cannot compare its ratings against Exetel (4.0 out of 5 from 9 reviews). Compare their plans above, and if you are a Carbon Comms customer we would love to hear how it is going.
How to decide between Exetel and Carbon Comms? - next steps
- Read reviews of Exetel and Carbon Comms to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Carbon Comms
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Carbon Comms
Is Exetel better than Carbon Comms?
Exetel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Carbon Comms has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
What plans do Exetel and Carbon Comms offer?
Exetel offers 1 NBN plan. Carbon Comms offers 17 NBN plans and 9 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Carbon Comms's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Carbon Comms's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Carbon Comms (or Carbon Comms to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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