Exetel vs iPrimus: Which is the best NBN provider?
Updated 31 August 2026. Plan prices on this page pull live from our database. Ratings are from 10 first-person reviewer ratings (Exetel 9, iPrimus 1).
Exetel and iPrimus both offer NBN plans, but they cater to different priorities. On the other hand, iPrimus sits at a higher price point for its entry level NBN plans.
NBN plans from $80/mth · Partner
Exetel and iPrimus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and iPrimus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | iPrimus |
|---|---|---|
| About |
 Partner |
 |
| Go to Exetel | Go to iPrimus | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | [Not enough reviews] |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data | ||
| Cost of 50Mbps NBN Plan with unlimited data |
iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of iPrimus. |
| Go to Exetel | Go to iPrimus |
Exetel and iPrimus NBN25 plans (25Mbps download speed)
Exetel and iPrimus NBN50 plans (50Mbps download speed)
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
Exetel and iPrimus Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Premium plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$107/mth | Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$122/mth | Go to site |
Summary of Exetel and iPrimus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
iPrimus doesn't have enough reviews yet for a published rating, so we cannot compare it against Exetel (4.0 out of 5 from 9 reviews). Compare their plans above, and if you are a iPrimus customer we would love to hear how it is going.
How to decide between Exetel and iPrimus? - next steps
- Read reviews of Exetel and iPrimus to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and iPrimus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs iPrimus
Is Exetel better than iPrimus?
Exetel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. iPrimus has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Exetel or iPrimus?
Exetel scores 4.3 out of 5 on customer service vs iPrimus's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and iPrimus's is based in Australia and the Philippines.
What plans do Exetel and iPrimus offer?
Exetel offers 1 NBN plan. iPrimus offers 5 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and iPrimus's call centres?
Exetel's customer support is based in Australia and Sri Lanka. iPrimus's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to iPrimus (or iPrimus to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
About iPrimus
When the connection is stable, it's great. But I regularly find that it drops out particularly at night and will have to reboot my router semi-regularly
I've come from their ADSL2+ plans many moons ago and have had only consistent good experiences with them. Even when I shifted to NBN and the system kept…
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