Is Exetel better than iPrimus?

Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. iPrimus has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which has better customer service, Exetel or iPrimus?

Exetel scores 4.7 out of 5 on customer service vs iPrimus's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and iPrimus's is based in Australia and the Philippines.

What plans do Exetel and iPrimus offer?

Exetel offers 1 NBN plan. iPrimus offers 5 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Exetel and iPrimus's call centres?

Exetel's customer support is based in Australia and Sri Lanka. iPrimus's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Exetel to iPrimus (or iPrimus to Exetel)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Exetel vs iPrimus - Which is the best NBN internet provider?

Exetel and iPrimus both offer competitive NBN plans, but they appeal to different crowds. Exetel is often seen as the no-frills option, delivering solid performance for a lower price, and reviews often highlight its straightforward approach. On the other hand, iPrimus, owned by Vocus, generally costs a bit more and tends to suit those who value a more established brand and potentially a wider range of bundled services.

Try Exetel →

NBN plans from $80.00/mth · Partner

Exetel and iPrimus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and iPrimus internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Exetel	iPrimus
About	Partner
	Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand.	iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband.
	Go to Exetel	Go to iPrimus
Overall Rating	4.3 Exetel has a overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service.	[Not enough reviews]
Value for Money	4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Exetel uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Exetel uses call centres based in Australia and Sri Lanka.	[Not enough reviews]
Services Offered	Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data		iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month.
Cost of wireless broadband plan
Contact Details	Exetel's phone number is: 13 39 38 and website is: exetel.com.au	iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au
Read Reviews	Read reviews of Exetel.	Read reviews of iPrimus.
	Go to Exetel	Go to iPrimus

Exetel and iPrimus NBN25 plans (25Mbps download speed)

Exetel and iPrimus NBN50 plans (50Mbps download speed)

	Standard Plus NBN - Fixed Line 50 Mb/s Unlimited data	$90/mth	Go to site

Exetel and iPrimus Ultrafast plans (>100Mbps download speed)

One Plan NBN - Fixed Line 500 Mb/s Unlimited data	$80/mth	Go to site
Premium plus NBN - Fixed Line 500 Mb/s Unlimited data	$100/mth	Go to site
Premium NBN - Fixed Line 100 Mb/s Unlimited data	$100/mth $84 for first 6 months	Go to site
Home Superfast NBN - Fixed Line 700 Mb/s Unlimited data	$107/mth $94 for first 1 months	Go to site
Home Ultrafast NBN - Fixed Line 840 Mb/s Unlimited data	$122/mth $109 for first 1 months	Go to site

Summary of Exetel and iPrimus comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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