iPrimus vs Tangerine - Which is the best NBN internet provider?
iPrimus is generally a more premium option, owned by Vocus and often seen as a full service telco, whereas Tangerine is a budget friendly NBN specialist. Tangerine reviews often praise its reliable connection and easy setup, though some customers report frustration with billing issues and a lack of loyalty offers. So if you're chasing a cheaper plan and don't mind chasing up the occasional billing hiccup, Tangerine might be your pick.
NBN plans from $69.90/mth · Partner
iPrimus and Tangerine are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iPrimus and Tangerine internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iPrimus | Tangerine |
|---|---|---|
| About |
 |
 Partner |
| iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband. | Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard). Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | |
| Go to iPrimus | Go to Tangerine | |
| Overall Rating | [Not enough reviews] |
3.6
Tangerine has an overall rating of 3.6 out of 5 based on 5 reviews. Tangerine is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 60% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.8 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Tangerine uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | Tangerine offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Tangerine - Value: 25Mbps, unlimited data for $69.9 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iPrimus - Standard Plus: 50Mbps, unlimited data for $87 per month. |
Tangerine - Value Plus: 50Mbps, unlimited data for $84.9 per month. |
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.9 per month. |
|
| Contact Details |
iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
| Read Reviews | Read reviews of iPrimus. | Read reviews of Tangerine. |
| Go to iPrimus | Go to Tangerine |
iPrimus and Tangerine NBN25 plans (25Mbps download speed)
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.9/mth
$44.9 for first 6 months |
Go to site |
iPrimus and Tangerine NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$87/mth | Go to site |
iPrimus and Tangerine Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Premium plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth | Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$84 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$104/mth
$94 for first 1 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.9/mth
$79.9 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$119/mth
$109 for first 1 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$119.9/mth
$94.9 for first 6 months |
Go to site |
Summary of iPrimus and Tangerine comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Tangerine rates higher overall than iPrimus does.
- Recommended: Tangerine is more highly recommended than iPrimus.
- Reliability: Tangerine rates higher for reliability than iPrimus does.
- Customer Service: iPrimus rates higher for customer service than Tangerine does.
- Value for Money: iPrimus rates higher for value for money than Tangerine does.
- Technical Support: Tangerine rates higher for technical support than iPrimus does.
How to decide between iPrimus and Tangerine? - next steps
- Read reviews of iPrimus and Tangerine to see what people think of these companies
- Visit the website of each company and do some of your own research - iPrimus and Tangerine
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iPrimus vs Tangerine
Is iPrimus better than Tangerine?
Tangerine has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. iPrimus has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, iPrimus or Tangerine?
iPrimus's cheapest NBN50 plan is the Standard Plus at $87/month ongoing. Tangerine's cheapest NBN50 plan is the Value Plus at $59.90/month intro for 6 months, then $84.90/month. Tangerine is cheaper on the ongoing price after any intro period ends.
Which has better customer service, iPrimus or Tangerine?
iPrimus scores 4.0 out of 5 on customer service vs Tangerine's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iPrimus's call centre is based in Australia and the Philippines and Tangerine's is based in Australia and the Philippines.
What plans do iPrimus and Tangerine offer?
iPrimus offers 5 NBN plans. Tangerine offers 7 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are iPrimus and Tangerine's call centres?
iPrimus's customer support is based in Australia and the Philippines. Tangerine's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iPrimus to Tangerine (or Tangerine to iPrimus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iPrimus
When the connection is stable, it's great. But I regularly find that it drops out particularly at night and will have to reboot my router semi-regularly
I've come from their ADSL2+ plans many moons ago and have had only consistent good experiences with them. Even when I shifted to NBN and the system kept…
About Tangerine
nbn was setup quickly when I applied for it. Had a connection problem a few weeks in but tangerine sorted it quickly and efficently. Easy to use portal…
Internet that works reliably with few dropouts and consistent enough speeds. Tech support resolved any tech issues easily. Billing issues were harder to…
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