Mate vs Exetel - Which is the best broadband internet provider?

Mate and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Exetel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Exetel
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons Exetel broadband NBN, wireless and adsl internet reviews and plan comparisons
Partner
Mate broadband is a 100% Australian owned broadband company with an Australian call centre. Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia.
Go to Mate Go to Exetel
Overall Rating 2.9
Mate has a overall rating of 2.9 out of 5 based on 8 reviews.
Mate is an ok broadband internet provider according to our users.
4
Exetel has an overall rating of 4 out of 5 based on 12 reviews.
Exetel is a very good broadband internet provider according to our users.
Recommended 38% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 92% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.
Reliability 2.6
Mate's reliability is rated as ok by our users. Mate has an overall rating of 2.6 out of 5 for reliability.
3.9
Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.9 out of 5 for reliability.
Customer Service 2.8
Mate's customer service is rated as ok by our users. Mate has an overall rating of 2.8 out of 5 for customer service.
4.3
Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service.
Value for Money 3.3
Mate is rated as ok for value for money by our users. Mate has an overall rating of 3.3 out of 5 for value for money.
3.9
Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money.
Technical Support 3
Mate's technical support is rated as ok by our users. Mate has an overall rating of 3 out of 5 for technical support.
3.9
Exetel's technical support is rated as good by our users. Exetel has an overall rating of 3.9 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, Exetel uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. Exetel uses call centres based in Australia and Sri Lanka.
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data Mate - Crikey: 25Mbps, unlimited data for $70 per month.
Exetel - Everyday: 25Mbps, unlimited data for $63.99 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Ripper: 49Mbps, unlimited data for $80 per month.
Exetel - Extra Value: 50Mbps, unlimited data for $79.99 per month.
Cost of wireless broadband plan
Contact Details Mate's phone number is:
13 14 13
and website is:
letsbemates.com.au
Exetel's phone number is:
13 39 38
and website is:
exetel.com.au
Read Reviews Read reviews of Mate. Read reviews of Exetel.
Go to Mate Go to Exetel

Mate and Exetel NBN25 plans (25Mbps download speed)

Exetel broadband NBN reviews
Everyday
NBN
25 Mb/s
Unlimited data
$63.99/mth
$50.99 for first 6 months
Go to site
Mate broadband NBN reviews
Crikey
NBN
25 Mb/s
Unlimited data
$70/mth
$40 for first 6 months
Go to site

Mate and Exetel NBN50 plans (50Mbps download speed)

Exetel broadband NBN reviews
Extra Value
NBN
50 Mb/s
Unlimited data
$79.99/mth
$60.99 for first 6 months
Go to site
Mate broadband NBN reviews
Ripper
NBN
49 Mb/s
Unlimited data
$80/mth
$60 for first 6 months
Go to site

Mate and Exetel Ultrafast plans (>100Mbps download speed)

Exetel broadband NBN reviews
Family
NBN
100 Mb/s
Unlimited data
$84.99/mth
$65.99 for first 6 months
Go to site
Mate broadband NBN reviews
No Worries
NBN
97 Mb/s
Unlimited data
$90/mth
$60 for first 6 months
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Exetel broadband NBN reviews
Power home
NBN
100 Mb/s
Unlimited data
$94.99/mth
$75.99 for first 6 months
Go to site
Exetel broadband NBN reviews
Superfast
NBN
250 Mb/s
Unlimited data
$98.99/mth
$80.99 for first 6 months
Go to site
Mate broadband NBN reviews
You Beaut
NBN
97 Mb/s
Unlimited data
$100/mth
$70 for first 6 months
Go to site
Mate broadband NBN reviews
Fair Dinkum
NBN
231 Mb/s
Unlimited data
$115/mth
$85 for first 6 months
Go to site
Exetel broadband NBN reviews
Lightspeed
NBN
500 Mb/s
Unlimited data
$139.95/mth
$119.95 for first 6 months
Go to site

Summary of Mate and Exetel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Exetel rates higher overall than Mate does.
  • Recommended: Exetel is more highly recommended than Mate.
  • Reliability: Exetel rates higher for reliability than Mate does.
  • Customer Service: Exetel rates higher for customer service than Mate does.
  • Value for Money: Exetel rates higher for value for money than Mate does.
  • Technical Support: Exetel rates higher for technical support than Mate does.

How to decide between Mate and Exetel? - next steps

  • Read reviews of Mate and Exetel to see what people think of these companies
  • Read our detailed information on Mate and Exetel to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Exetel
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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