Mate vs Exetel - Which is the best broadband internet provider?

Mate and Exetel are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Exetel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Exetel
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Exetel broadband NBN, wireless and adsl internet reviews and plan comparisons
Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia.
Overall Rating 3.8
Mate has a overall rating of 3.8 out of 5 based on 14 reviews over the last 24 months.
Mate is a good broadband internet provider according to reviews submitted to this site.
3.7
Exetel has an overall rating of 3.7 out of 5 based on 15 reviews over the last 24 months.
Exetel is a good broadband internet provider according to reviews submitted to this site.
Recommended 71% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.
Reliability 3.6
Mate's reliability is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.6 out of 5 for reliability.
3.8
Exetel's reliability is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.8 out of 5 for reliability.
Customer Service 3.8
Mate's customer service is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.8 out of 5 for customer service.
3.6
Exetel's customer service is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.6 out of 5 for customer service.
Value for Money 3.9
Mate is rated as good for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for value for money.
4.2
Exetel is rated as very good for value for money by users who have submitted reviews to this site. Exetel has an overall rating of 4.2 out of 5 for value for money.
Technical Support 3.9
Mate's technical support is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for technical support.
3.2
Exetel's technical support is rated as ok by users who have submitted reviews to this site. Exetel has an overall rating of 3.2 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, Exetel uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. Exetel uses call centres based in Australia and Sri Lanka.
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data Exetel - Everyday: 25Mbps, unlimited data for $59.95 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Exetel - Extra Value: 50Mbps, unlimited data for $69.95 per month.
Cost of wireless broadband plan
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au Exetel's phone number is: 13 39 38 and website is: exetel.com.au
Read Reviews Read reviews of Mate. Read reviews of Exetel.

Mate and Exetel NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
Exetel broadband NBN reviews Exetel Everyday
(NBN)
(Month by month)
$59.95
$49.95 for first 0 months
$59.95 25 Mb/s Unlim

Mate and Exetel NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
Exetel broadband NBN reviews Exetel Extra Value
(NBN)
(Month by month)
$69.95
$53.95 for first 6 months
$65.95 50 Mb/s Unlim

Mate and Exetel Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Exetel broadband NBN reviews Exetel Family
(NBN)
(Month by month)
$84.95
$68.95 for first 6 months
$80.95 100 Mb/s Unlim
Exetel broadband NBN reviews Exetel Power home
(NBN)
(Month by month)
$94.95
$77.95 for first 6 months
$90.7 100 Mb/s Unlim
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim
Exetel broadband NBN reviews Exetel Superfast
(NBN)
(Month by month)
$119.95
$99.95 for first 6 months
$114.95 250 Mb/s Unlim
Exetel broadband NBN reviews Exetel Lightspeed
(NBN)
(Month by month)
$139.95
$119.95 for first 6 months
$134.95 500 Mb/s Unlim

Summary of Mate and Exetel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Mate and Exetel have pretty similiar ratings overall.
  • Recommended: Exetel is more highly recommended than Mate.
  • Reliability: Mate and Exetel have pretty similar ratings for reliability.
  • Customer Service: Mate and Exetel have pretty similar ratings for customer service.
  • Value for Money: Mate rates higher for value for money than Exetel does.
  • Technical Support: Mate rates higher for technical support than Exetel does.

How to decide between Mate and Exetel? - next steps

  • Read reviews of Mate and Exetel to see what people think of these companies
  • Read our detailed information on Mate and Exetel to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Exetel
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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