Mate vs iinet - Which is the best broadband internet provider?

Mate and iinet are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and iinet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate iinet
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
iinet broadband NBN, wireless and adsl internet reviews and plan comparisons
iiNet is one of the largest ISPs in Australia and was founded in 1993. They are a publicly listed company.
Overall Rating 3.1
Mate has a overall rating of 3.1 out of 5 based on 6 reviews over the last 12 months.
Mate is an ok broadband internet provider according to reviews submitted to this site.
4.3
iinet has an overall rating of 4.3 out of 5 based on 11 reviews over the last 12 months.
iinet is a very good broadband internet provider according to reviews submitted to this site.
Recommended 50% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 91% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider.
Reliability 2.8
Mate's reliability is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 2.8 out of 5 for reliability.
4.5
iinet's reliability is rated as excellent by users who have submitted reviews to this site. iinet has an overall rating of 4.5 out of 5 for reliability.
Customer Service 3.2
Mate's customer service is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3.2 out of 5 for customer service.
4.5
iinet's customer service is rated as excellent by users who have submitted reviews to this site. iinet has an overall rating of 4.5 out of 5 for customer service.
Value for Money 3.3
Mate is rated as ok for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.3 out of 5 for value for money.
3.8
iinet is rated as good for value for money by users who have submitted reviews to this site. iinet has an overall rating of 3.8 out of 5 for value for money.
Technical Support 3
Mate's technical support is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3 out of 5 for technical support.
4.5
iinet's technical support is rated as excellent by users who have submitted reviews to this site. iinet has an overall rating of 4.5 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, iinet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. iinet uses call centres based in Australia, Philippines and South Africa.
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. iinet offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data iinet - NBN25: 25Mbps, unlimited data for $69.99 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
iinet - NBN50: 50Mbps, unlimited data for $74.99 per month.
Cost of wireless broadband plan iinet - 5G Home Broadband Plus (5G): 50Mbps, unlimited data for $59.99 per month.
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au iinet's phone number is: 13 19 17 and website is: iinet.net.au
Read Reviews Read reviews of Mate. Read reviews of iinet.

Mate and iinet NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
iinet broadband NBN reviews iinet NBN25
(NBN)
(Month by month)
$69.99 $69.99 25 Mb/s Unlim

Mate and iinet NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
iinet broadband NBN reviews iinet NBN50
(NBN)
(Month by month)
$74.99 $74.99 50 Mb/s Unlim

Mate and iinet Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
iinet broadband NBN reviews iinet NBN25 30/120 GB
(NBN - Satellite)
(Month by month)
$44.99 $44.99 150 Mb/s 25 GB
iinet broadband NBN reviews iinet NBN25 45/155 GB
(NBN - Satellite)
(Month by month)
$54.99 $54.99 200 Mb/s 25 GB
iinet broadband NBN reviews iinet NBN25 60/190 GB
(NBN - Satellite)
(Month by month)
$64.99 $64.99 250 Mb/s 25 GB
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim
iinet broadband NBN reviews iinet NBN100
(NBN)
(Month by month)
$99.99
$89.99 for first 12 months
$94.99 90 Mb/s Unlim
iinet broadband NBN reviews iinet Superfast
(NBN)
(Month by month)
$129.99
$99.99 for first 6 months
$122.49 210 Mb/s Unlim
iinet broadband NBN reviews iinet Ultrafast
(NBN)
(Month by month)
$149.99
$119.99 for first 6 months
$142.49 450 Mb/s Unlim

Summary of Mate and iinet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: iinet rates higher overall than Mate does.
  • Recommended: iinet is more highly recommended than Mate.
  • Reliability: iinet rates higher for reliability than Mate does.
  • Customer Service: iinet rates higher for customer service than Mate does.
  • Value for Money: iinet rates higher for value for money than Mate does.
  • Technical Support: iinet rates higher for technical support than Mate does.

How to decide between Mate and iinet? - next steps

  • Read reviews of Mate and iinet to see what people think of these companies
  • Read our detailed information on Mate and iinet to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and iinet
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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