Moose Mobile vs Telstra - Which is the best NBN internet provider?
Telstra is Australia’s biggest telco, known for reliable connections and good customer service, particularly in rural areas, though reviews consistently highlight its premium price. On the other hand, Moose Mobile is a smaller player, often praised for its cheaper NBN plans, making it a strong contender for those prioritising value over the extensive network and support Telstra offers. Ultimately, Telstra suits those who want rock-solid reliability and don't mind paying more, while Moose Mobile is for the budget-conscious user looking for a straightforward NBN service.
Moose Mobile and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Moose Mobile and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Moose Mobile | Telstra |
|---|---|---|
| About |
|
 |
| Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | |
| Go to Moose Mobile | Go to Telstra | |
| Overall Rating | [Not enough reviews] |
4
Telstra has an overall rating of 4 out of 5 based on 10 reviews. Telstra is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 90% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | [Not enough reviews] | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Moose Mobile. | Read reviews of Telstra. |
| Go to Moose Mobile | Go to Telstra |
Moose Mobile and Telstra NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Moose Mobile and Telstra NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Moose Mobile and Telstra Ultrafast plans (>100Mbps download speed)
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Moose Mobile and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Moose Mobile and Telstra have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than Telstra.
- Reliability: Telstra rates higher for reliability than Moose Mobile does.
- Customer Service: Telstra rates higher for customer service than Moose Mobile does.
- Value for Money: Telstra rates higher for value for money than Moose Mobile does.
- Technical Support: Moose Mobile and Telstra have pretty similar ratings in terms of technical support.
How to decide between Moose Mobile and Telstra? - next steps
- Read reviews of Moose Mobile and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Moose Mobile and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Moose Mobile vs Telstra
Is Moose Mobile better than Telstra?
Telstra has 10 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Moose Mobile or Telstra?
Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Moose Mobile or Telstra?
Telstra scores 4.1 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Moose Mobile's call centre is based in Australia and Telstra's is based in Australia, the Philippines and India.
What plans do Moose Mobile and Telstra offer?
Moose Mobile offers 4 NBN plans. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Moose Mobile and Telstra's call centres?
Moose Mobile's customer support is based in Australia. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Moose Mobile to Telstra (or Telstra to Moose Mobile)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
About Telstra
“Telstra is the only company to use if you live in a smaller, less populated area, as they are the only company that honestly has a reliable service,…
I have used a few cheaper services but, this one cost more but is reliable
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