Optus vs Dodo: Which is the best NBN provider?
Updated 1 September 2026. Plan prices on this page pull live from our database. Ratings are from 23 first-person reviewer ratings (Optus 14, Dodo 9).
Optus and Dodo both offer NBN plans, but they cater to slightly different priorities. Optus is generally seen as a more premium option, with reviews often highlighting its reliable connections and straightforward setup. Dodo, on the other hand, is the more budget-friendly choice for entry level NBN plans, and while many customers appreciate its value, some reviews mention inconsistent speeds.
Optus and Dodo are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Dodo internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Dodo |
|---|---|---|
| About |
 |
 |
| Go to Optus | Go to Dodo | |
| Overall Rating |
4
Optus has a overall rating of 4 out of 5 based on 14 reviews. Optus is a very good broadband internet provider according to our users. |
3.6
Dodo has an overall rating of 3.6 out of 5 based on 9 reviews. Dodo is a good broadband internet provider according to our users. |
| Recommended | 71% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Dodo to their friends as a broadband internet provider. |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
3.4 Dodo's reliability is rated as ok by our users. Dodo has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
3.7 Dodo's customer service is rated as good by our users. Dodo has an overall rating of 3.7 out of 5 for customer service. |
| Value for Money |
3.6 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.6 out of 5 for value for money. |
3.4 Dodo is rated as ok for value for money by our users. Dodo has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
3.7 Dodo's technical support is rated as good by our users. Dodo has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | No, Dodo uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | Dodo uses call centres based in Overseas. |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | Dodo offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
Dodo - Everyday NBN25/10: 25Mbps, unlimited data for $73.99 per month. Dodo - Everyday NBN25 FW: 23Mbps, unlimited data for $73.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
Dodo - Value NBN50/20: 50Mbps, unlimited data for $87.99 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of Dodo. |
| Go to Optus | Go to Dodo |
Optus and Dodo NBN25 plans (25Mbps download speed)
|
Everyday NBN25 FW
NBN - Fixed Wireless
23 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
|
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Everyday NBN25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Optus and Dodo NBN50 plans (50Mbps download speed)
|
|
Value NBN50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$87.99/mth
$57.99 for first 6 months |
Go to site |
|
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Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Optus and Dodo Ultrafast plans (>100Mbps download speed)
|
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Fast Plus NBN500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
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Fast NBN100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
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Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
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Superfast NBN750/50
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
|
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Ultrafast NBN1000/100
NBN - Fixed Line
800 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of Optus and Dodo comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus rates higher overall than Dodo does.
- Recommended: Optus and Dodo are recommended about the same.
- Reliability: Optus rates higher for reliability than Dodo does.
- Customer Service: Optus rates higher for customer service than Dodo does.
- Value for Money: Optus and Dodo have pretty similar ratings in terms of value for money.
- Technical Support: Optus rates higher for technical support than Dodo does.
How to decide between Optus and Dodo? - next steps
- Read reviews of Optus and Dodo to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Dodo
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Dodo
Is Optus better than Dodo?
On Oz Broadband Reviews Optus rates 4 out of 5 from 14 reviews and Dodo rates 3.6 from 9 reviews. On individual metrics, Optus wins on reliability (4.1 vs 3.4) and customer service (4.1 vs 3.7). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Optus or Dodo?
Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. Dodo's cheapest NBN50 plan is the Value NBN50/20 at $57.99/month intro for 6 months, then $87.99/month. Dodo is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or Dodo?
Optus scores 4.1 out of 5 on customer service vs Dodo's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and Dodo's is based overseas.
What plans do Optus and Dodo offer?
Optus offers 5 wireless plans and 4 NBN plans. Dodo offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and Dodo's call centres?
Optus's customer support is based in Australia, India and the Philippines. Dodo's customer support is based overseas. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to Dodo (or Dodo to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Optus has changed in the past few years. It was great a few years ago but it’s really slow now.
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
About Dodo
Connection is solid at a reasonable price
Dod were great arranging the new fibre to the property.
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