Southern Phone vs Neptune - Which is the best NBN internet provider?
Southern Phone and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Southern Phone and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Southern Phone | Neptune |
|---|---|---|
| About |
 |
 |
| Southern Phone Company is owned by AGL and is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. | Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | |
| Go to Southern Phone | Go to Neptune | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Small: 25Mbps, unlimited data for $55 per month. Southern Phone - Basic: 25Mbps, unlimited data for $59 per month. |
Neptune - NBN 25 (25/10): 25Mbps, unlimited data for $55 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Medium: 50Mbps, unlimited data for $70 per month. Southern Phone - Standard: 50Mbps, unlimited data for $79 per month. |
Neptune - NBN 50 (50/20): 50Mbps, unlimited data for $80 per month. |
| Cost of wireless broadband plan |
Southern Phone - Home Wireless (4G): 20Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Southern Phone's phone number is: 13 14 64 and website is: southernphone.com.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Southern Phone. | Read reviews of Neptune. |
| Go to Southern Phone | Go to Neptune |
Southern Phone and Neptune NBN25 plans (25Mbps download speed)
|
NBN 25 (25/10)
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
Satellite Small
NBN - Sky Muster
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
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Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth
$45 for first 12 months |
Go to site |
|
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Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
Southern Phone and Neptune NBN50 plans (50Mbps download speed)
|
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Satellite Medium
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
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Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
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Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth
$59 for first 12 months |
Go to site |
|
|
NBN 50 (50/20)
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
Southern Phone and Neptune Ultrafast plans (>100Mbps download speed)
|
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NBN 500 (500/50)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
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NBN 100 (100/20)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
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Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
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Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
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NBN Superfast (750/50)
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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NBN 100 (100/40)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth
$85 for first 12 months |
Go to site |
|
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Satellite Large
NBN - Sky Muster
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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NBN 1000 (1000/100)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
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NBN 250 (250/100)
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
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NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
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NBN 1000 (1000/400)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
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NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
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NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
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NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Southern Phone and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Southern Phone does.
- Recommended: Neptune is more highly recommended than Southern Phone.
- Reliability: Neptune rates higher for reliability than Southern Phone does.
- Customer Service: Neptune rates higher for customer service than Southern Phone does.
- Value for Money: Neptune rates higher for value for money than Southern Phone does.
- Technical Support: Neptune rates higher for technical support than Southern Phone does.
How to decide between Southern Phone and Neptune? - next steps
- Read reviews of Southern Phone and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Southern Phone and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Southern Phone vs Neptune
Is Southern Phone better than Neptune?
Both Southern Phone and Neptune have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Southern Phone or Neptune?
Southern Phone's cheapest NBN50 plan is the Standard at $59/month intro for 12 months, then $79/month. Neptune's cheapest NBN50 plan is the NBN 50 (50/20) at $80/month ongoing. Southern Phone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Southern Phone or Neptune?
Neptune scores 5.0 out of 5 on customer service vs Southern Phone's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Southern Phone's call centre is based in Australia and Neptune's is based in Australia.
What plans do Southern Phone and Neptune offer?
Southern Phone offers 12 NBN plans and 1 wireless plan. Neptune offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Southern Phone and Neptune's call centres?
Southern Phone's customer support is based in Australia. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Southern Phone to Neptune (or Neptune to Southern Phone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Southern Phone
Cost of NBN has increased. Not happy.
You get what you pay for. Customer service is ok once you get onto somebody. However, the whole online account platform is difficult to navigate. Had a…
About Neptune
I've never had need to call their service line, as everything has worked. Neptune offers sensible privacy-first defaults (CGNAT, DHCP, ...), but let…
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
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