Starlink vs iinet - Which is the best NBN internet provider?
Starlink offers high-speed satellite internet, ideal for regional Australians where NBN is slow or unavailable, though it comes at a premium. iinet, on the other hand, is a well-established NBN provider known for its competitive pricing and wider range of plans across the country. Reviews often highlight Starlink's performance in remote areas, while iinet users appreciate its reliability and value for money.
Starlink and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Starlink and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Starlink | iinet |
|---|---|---|
| About |
 |
 |
| Starlink is a satellite internet service owned and operated by Elon Musk's SpaceX. Launched in Australia in 2021 and now available across much of the world, its low-orbit satellites deliver far faster speeds and lower latency than traditional satellite, making it a popular fixed-line alternative in rural and remote areas. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Starlink | Go to iinet | |
| Overall Rating |
4.1
Starlink has a overall rating of 4.1 out of 5 based on 5 reviews. Starlink is a very good broadband internet provider according to our users. |
3.8
iinet has an overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
| Recommended | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability |
4.4 Starlink's reliability is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for reliability. |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4 out of 5 for customer service. |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money |
3.8 Starlink is rated as good for value for money by our users. Starlink has an overall rating of 3.8 out of 5 for value for money. |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.2 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.2 out of 5 for technical support. |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
| Australian based technical support | No, Starlink uses a mix of Australian based and overseas call centres for technical support. | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Starlink uses call centres based in . | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | Starlink offers a range of broadband and internet related services including internet plans. | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
|
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Starlink's phone number is: and website is: starlink.com |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Starlink. | Read reviews of iinet. |
| Go to Starlink | Go to iinet |
Starlink and iinet NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Starlink and iinet NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
Starlink and iinet Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of Starlink and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Starlink rates higher overall than iinet does.
- Recommended: Starlink is more highly recommended than iinet.
- Reliability: Starlink rates higher for reliability than iinet does.
- Customer Service: Starlink rates higher for customer service than iinet does.
- Value for Money: Starlink and iinet have pretty similar ratings in terms of value for money.
- Technical Support: Starlink rates higher for technical support than iinet does.
How to decide between Starlink and iinet? - next steps
- Read reviews of Starlink and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Starlink and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Starlink vs iinet
Is Starlink better than iinet?
On Oz Broadband Reviews Starlink rates 4.1 out of 5 from 5 reviews and iinet rates 3.8 from 5 reviews. On recommend-to-a-friend, 100% of Starlink reviewers said they'd recommend the provider, vs 80% for iinet. On individual metrics, Starlink wins on reliability (4.4 vs 4.0) and customer service (4.0 vs 3.6) and tech support (4.2 vs 3.6). Read the full reviews above to form your own view.
Which has better customer service, Starlink or iinet?
Starlink scores 4.0 out of 5 on customer service vs iinet's 3.6, based on verified reviews on Oz Broadband Reviews.
What plans do Starlink and iinet offer?
Starlink offers 4 satellite plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
How do I switch from Starlink to iinet (or iinet to Starlink)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Starlink
As a remote township we rely on Starlink now as Telstra has abandoned rural QLD coverage. We regularly only have Starlink wifi calls due to Telstra not…
I've been very impressed with Starlink. Living in a rural area where internet options have always been limited, it has made a huge difference. The…
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
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