Starlink vs Vocal: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 8 first-person reviewer ratings (Starlink 7, Vocal 1).
Vocal is an Australian owned NBN provider, often reviewed as a no-frills option for budget conscious users. Starlink, on the other hand, is a global satellite internet service from Elon Musk’s SpaceX, designed to bring high speed internet to regional and remote areas where NBN struggles. Vocal aims for affordability and reliable NBN, while Starlink targets those needing serious speed and reach beyond traditional infrastructure.
Starlink and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Starlink and Vocal internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Starlink | Vocal |
|---|---|---|
| About |
 |
 |
| Starlink is a satellite internet service owned and operated by Elon Musk's SpaceX. Launched in Australia in 2021 and now available across much of the world, its low-orbit satellites deliver far faster speeds and lower latency than traditional satellite, making it a popular fixed-line alternative in rural and remote areas. | Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | |
| Go to Starlink | Go to Vocal | |
| Overall Rating |
4.3
Starlink has a overall rating of 4.3 out of 5 based on 7 reviews. Starlink is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.6 Starlink's reliability is rated as excellent by our users. Starlink has an overall rating of 4.6 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.3 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 Starlink is rated as very good for value for money by our users. Starlink has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.4 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Starlink uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Starlink uses call centres based in . | [Not enough reviews] |
| Services Offered | Starlink offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $50 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $70 per month. |
|
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
|
| Contact Details |
Starlink's phone number is: and website is: starlink.com |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
| Read Reviews | Read reviews of Starlink. | Read reviews of Vocal. |
| Go to Starlink | Go to Vocal |
Starlink and Vocal NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$50/mth | Go to site |
Starlink and Vocal NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
Starlink and Vocal Ultrafast plans (>100Mbps download speed)
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 750
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$180/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$230/mth | Go to site |
Summary of Starlink and Vocal comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Starlink rates higher overall than Vocal does.
- Recommended: Starlink is more highly recommended than Vocal.
- Reliability: Starlink rates higher for reliability than Vocal does.
- Customer Service: Starlink rates higher for customer service than Vocal does.
- Value for Money: Starlink rates higher for value for money than Vocal does.
- Technical Support: Starlink rates higher for technical support than Vocal does.
How to decide between Starlink and Vocal? - next steps
- Read reviews of Starlink and Vocal to see what people think of these companies
- Visit the website of each company and do some of your own research - Starlink and Vocal
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Starlink vs Vocal
Is Starlink better than Vocal?
Starlink has 7 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Starlink or Vocal?
Starlink scores 4.3 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews.
What plans do Starlink and Vocal offer?
Starlink offers 3 satellite plans. Vocal offers 9 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Starlink to Vocal (or Vocal to Starlink)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Starlink
By far the best service I've ever used
A thorough reliable service that just keeps on getter better. And, though it rose in price recently, more options for plans were made available.
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
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