Start Broadband vs OptusNet - Which is the best broadband internet provider?

Start Broadband and OptusNet are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Start Broadband and OptusNet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Start Broadband	OptusNet
About	Start Broadband is an Australian owned broadband provider that is on a mission to provide great service but also give back to the community.	Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
Overall Rating	[Not enough reviews]	3.8 OptusNet has an overall rating of 3.8 out of 5 based on 30 reviews over the last 24 months. OptusNet is a good broadband internet provider according to reviews submitted to this site.
Recommended	[Not enough reviews]	70% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider.
Reliability	[Not enough reviews]	4 OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability.
Customer Service	[Not enough reviews]	3.6 OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for customer service.
Value for Money	[Not enough reviews]	3.9 OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money.
Technical Support	[Not enough reviews]	3.5 OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for technical support.
Australian based technical support	[Not enough reviews]	No, OptusNet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	[Not enough reviews]	OptusNet uses call centres based in Australia, India and Phillipines.
Services Offered	[Not enough reviews]	OptusNet offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data	Start Broadband - Fast: 50Mbps, unlimited data for $85 per month.	OptusNet - Everyday: 50Mbps, unlimited data for $79 per month. OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month.
Cost of wireless broadband plan		OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month.
Contact Details	Start Broadband's phone number is: 1300 475 155 and website is: startbroadband.com.au	OptusNet's phone number is: 1300 300 693 and website is: optus.com.au
Read Reviews	Read reviews of Start Broadband.	Read reviews of OptusNet.

Start Broadband and OptusNet NBN25 plans (25Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota

Start Broadband and OptusNet NBN50 plans (50Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
OptusNet	Everyday (NBN) (Month by month)	$79	$79	50 Mb/s	Unlim	Contact
Start Broadband	Fast (NBN) (Month by month)	$85	$85	50 Mb/s	Unlim	Contact
OptusNet	Family Entertainer (NBN) (Month by month)	$99 $89 for first 6 months	$96.5	50 Mb/s	Unlim	Contact

Start Broadband and OptusNet Ultrafast plans (>100Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Start Broadband	Superfast (NBN) (Month by month)	$99	$99	100 Mb/s	Unlim	Contact
OptusNet	Everyday Fast (NBN) (Month by month)	$99 $89 for first 6 months	$96.5	100 Mb/s	Unlim	Contact
OptusNet	Family Entertainer Fast (NBN) (Month by month)	$119 $109 for first 6 months	$116.5	100 Mb/s	Unlim	Contact

Summary of Start Broadband and OptusNet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: OptusNet rates higher overall than Start Broadband does.
• Recommended: OptusNet is more highly recommended than Start Broadband.
• Reliability: OptusNet rates higher for reliability than Start Broadband does.
• Customer Service: OptusNet rates higher for customer service than Start Broadband does.
• Value for Money: OptusNet rates higher for value for money than Start Broadband does.
• Technical Support: OptusNet rates higher for technical support than Start Broadband does.

How to decide between Start Broadband and OptusNet? - next steps

• Read reviews of Start Broadband and OptusNet to see what people think of these companies
• Read our detailed information on Start Broadband and OptusNet to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Start Broadband and OptusNet
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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