Superloop vs Belong - Which is the best NBN internet provider?
Superloop is an independent provider often praised for its consistent NBN speeds and quick activation, though some customers find its price increases frustrating. On the other hand, Belong, owned by Telstra, generally offers reliable service at a slightly lower entry price, but reviews frequently mention technical issues and limited support hours. Ultimately, Superloop suits those prioritising speed and easy setup, while Belong appeals to budget-conscious users looking for a stable connection.
NBN plans from $72.00/mth · Partner
Superloop and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Belong |
|---|---|---|
| About |
 Partner |
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| Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks. | Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | |
| Go to Superloop | Go to Belong | |
| Overall Rating |
4.3
Superloop has a overall rating of 4.3 out of 5 based on 13 reviews. Superloop is a very good broadband internet provider according to our users. |
3.3
Belong has an overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | 85% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
| Value for Money |
4 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4 out of 5 for value for money. |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | Yes, Belong does have Australian based technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Belong uses call centres based in Australia. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Belong. |
| Go to Superloop | Go to Belong |
Superloop and Belong NBN25 plans (25Mbps download speed)
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Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$72/mth
$45 for first 6 months |
Go to site |
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$55 for first 6 months |
Go to site |
Superloop and Belong NBN50 plans (50Mbps download speed)
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$75/mth | Go to site |
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
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Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth
$65 for first 6 months |
Go to site |
Superloop and Belong Ultrafast plans (>100Mbps download speed)
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$79/mth | Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$89/mth | Go to site |
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
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$95/mth
$69 for first 6 months |
Go to site |
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Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
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Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
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Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
Summary of Superloop and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Belong does.
- Recommended: Superloop is more highly recommended than Belong.
- Reliability: Superloop rates higher for reliability than Belong does.
- Customer Service: Superloop rates higher for customer service than Belong does.
- Value for Money: Superloop rates higher for value for money than Belong does.
- Technical Support: Superloop rates higher for technical support than Belong does.
How to decide between Superloop and Belong? - next steps
- Read reviews of Superloop and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Belong
Is Superloop better than Belong?
On Oz Broadband Reviews Superloop rates 4.3 out of 5 from 13 reviews and Belong rates 3.3 from 9 reviews. On recommend-to-a-friend, 85% of Superloop reviewers said they'd recommend the provider, vs 67% for Belong. On individual metrics, Superloop wins on reliability (4.5 vs 3.4) and customer service (4.2 vs 3.3) and value for money (4.0 vs 3.4) and tech support (4.5 vs 3.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Superloop or Belong?
Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $91/month. Superloop is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Superloop or Belong?
Superloop scores 4.2 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Belong's is based in Australia.
What plans do Superloop and Belong offer?
Superloop offers 8 NBN plans. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Belong's call centres?
Superloop's customer support is based in Australia. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Belong (or Belong to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Network performance is consistent; during peak hours, the speeds remain close to what the plan states. Superloop offers great pricing and is an affordable…
A lot less hassle compared to telstra. Actually helpful.
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
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