Superloop vs Dodo - Which is the best NBN internet provider?
Superloop is often praised for its reliable, fast NBN and quick activation, though some customers report frustration with technical support and recurring price increases. Dodo, on the other hand, is generally a more budget-friendly option, appealing to those prioritising lower monthly costs. This comparison will help you weigh Superloop's performance reputation against Dodo's value proposition.
NBN plans from $72.00/mth · Partner
Superloop and Dodo are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Dodo internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Dodo |
|---|---|---|
| About |
 Partner |
 |
| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | Dodo is a long-standing budget broadband brand and one of the Vocus group's consumer labels. It sells no-frills nbn plans, often bundled with energy, and competes mainly on price. | |
| Go to Superloop | Go to Dodo | |
| Overall Rating |
4.4
Superloop has a overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
3.8
Dodo has an overall rating of 3.8 out of 5 based on 5 reviews. Dodo is a good broadband internet provider according to our users. |
| Recommended | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend Dodo to their friends as a broadband internet provider. |
| Reliability |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
3.8 Dodo's reliability is rated as good by our users. Dodo has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
4 Dodo's customer service is rated as very good by our users. Dodo has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
3.6 Dodo is rated as good for value for money by our users. Dodo has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
3.8 Dodo's technical support is rated as good by our users. Dodo has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, Dodo uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Dodo uses call centres based in Overseas. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Dodo offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
Dodo - nbn25: 25Mbps, unlimited data for $71.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
Dodo - nbn50: 50Mbps, unlimited data for $85.99 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Dodo. |
| Go to Superloop | Go to Dodo |
Superloop and Dodo NBN25 plans (25Mbps download speed)
|
nbn25
NBN - Fixed Line
25 Mb/s
Unlimited data
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$71.99/mth
$41.99 for first 6 months |
Go to site |
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Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
Superloop and Dodo NBN50 plans (50Mbps download speed)
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
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nbn50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85.99/mth
$55.99 for first 6 months |
Go to site |
|
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
Superloop and Dodo Ultrafast plans (>100Mbps download speed)
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nbn100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
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nbn500
NBN - Fixed Line
500 Mb/s
Unlimited data
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$92.99/mth
$62.99 for first 6 months |
Go to site |
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$95/mth
$79 for first 6 months |
Go to site |
|
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nbn700
NBN - Fixed Line
700 Mb/s
Unlimited data
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$99.99/mth
$69.99 for first 6 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
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$104/mth
$75 for first 6 months |
Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
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nbn840
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
Summary of Superloop and Dodo comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Dodo does.
- Recommended: Superloop is more highly recommended than Dodo.
- Reliability: Superloop rates higher for reliability than Dodo does.
- Customer Service: Superloop and Dodo have pretty similar ratings for customer service.
- Value for Money: Superloop rates higher for value for money than Dodo does.
- Technical Support: Superloop rates higher for technical support than Dodo does.
How to decide between Superloop and Dodo? - next steps
- Read reviews of Superloop and Dodo to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Dodo
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Dodo
Is Superloop better than Dodo?
On Oz Broadband Reviews Superloop rates 4.4 out of 5 from 18 reviews and Dodo rates 3.8 from 5 reviews. On recommend-to-a-friend, 89% of Superloop reviewers said they'd recommend the provider, vs 80% for Dodo. On individual metrics, Superloop wins on reliability (4.6 vs 3.8) and value for money (4.2 vs 3.6) and tech support (4.5 vs 3.8). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Superloop or Dodo?
Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Dodo's cheapest NBN50 plan is the nbn50 at $55.99/month intro for 6 months, then $85.99/month.
Which has better customer service, Superloop or Dodo?
Superloop scores 4.2 out of 5 on customer service vs Dodo's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Dodo's is based overseas.
What plans do Superloop and Dodo offer?
Superloop offers 8 NBN plans. Dodo offers 6 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Dodo's call centres?
Superloop's customer support is based in Australia. Dodo's customer support is based overseas. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Dodo (or Dodo to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
About Dodo
Good value given the low price and decent connection reliability.
It's a pretty solid budget internet option, it’s cheap, unlimited, and fast enough for streaming, browsing, and working from home without much…
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