Superloop vs Exetel - Which is the best broadband internet provider?

Superloop and Exetel are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Exetel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Superloop Exetel
About Superloop broadband NBN, wireless and adsl internet reviews and plan comparisons
Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks.
Exetel broadband NBN, wireless and adsl internet reviews and plan comparisons
Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia.
Overall Rating 4.4
Superloop has a overall rating of 4.4 out of 5 based on 24 reviews over the last 24 months.
Superloop is a very good broadband internet provider according to reviews submitted to this site.
3.7
Exetel has an overall rating of 3.7 out of 5 based on 15 reviews over the last 24 months.
Exetel is a good broadband internet provider according to reviews submitted to this site.
Recommended 96% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. 80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.
Reliability 4.5
Superloop's reliability is rated as excellent by users who have submitted reviews to this site. Superloop has an overall rating of 4.5 out of 5 for reliability.
3.8
Exetel's reliability is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.8 out of 5 for reliability.
Customer Service 4.4
Superloop's customer service is rated as very good by users who have submitted reviews to this site. Superloop has an overall rating of 4.4 out of 5 for customer service.
3.6
Exetel's customer service is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.6 out of 5 for customer service.
Value for Money 4.5
Superloop is rated as excellent for value for money by users who have submitted reviews to this site. Superloop has an overall rating of 4.5 out of 5 for value for money.
4.2
Exetel is rated as very good for value for money by users who have submitted reviews to this site. Exetel has an overall rating of 4.2 out of 5 for value for money.
Technical Support 4.3
Superloop's technical support is rated as very good by users who have submitted reviews to this site. Superloop has an overall rating of 4.3 out of 5 for technical support.
3.2
Exetel's technical support is rated as ok by users who have submitted reviews to this site. Exetel has an overall rating of 3.2 out of 5 for technical support.
Australian based technical support Yes, Superloop does have Australian based technical support. No, Exetel uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Superloop uses call centres based in Australia. Exetel uses call centres based in Australia and Sri Lanka.
Services Offered Superloop offers a range of broadband and internet related services including NBN internet plans. Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data Superloop - Home Basic: 25Mbps, unlimited data for $59.95 per month.
Exetel - Everyday: 25Mbps, unlimited data for $59.95 per month.
Cost of 50Mbps NBN Plan with unlimited data Superloop - Home Standard: 50Mbps, unlimited data for $69.95 per month.
Exetel - Extra Value: 50Mbps, unlimited data for $69.95 per month.
Cost of wireless broadband plan
Contact Details Superloop's phone number is: 1800 10 12 10 and website is: superloop.com Exetel's phone number is: 13 39 38 and website is: exetel.com.au
Read Reviews Read reviews of Superloop. Read reviews of Exetel.

Superloop and Exetel NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Exetel broadband NBN reviews Exetel Everyday
(NBN)
(Month by month)
$59.95
$49.95 for first 0 months
$59.95 25 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Basic
(NBN)
(Month by month)
$59.95
$49.95 for first 6 months
$57.45 25 Mb/s Unlim

Superloop and Exetel NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Superloop broadband NBN reviews Superloop Home Standard
(NBN)
(Month by month)
$69.95
$54.95 for first 6 months
$66.2 50 Mb/s Unlim
Exetel broadband NBN reviews Exetel Extra Value
(NBN)
(Month by month)
$69.95
$53.95 for first 6 months
$65.95 50 Mb/s Unlim

Superloop and Exetel Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Superloop broadband NBN reviews Superloop Home Fast
(NBN)
(Month by month)
$84.95
$69.95 for first 6 months
$81.2 95 Mb/s Unlim
Exetel broadband NBN reviews Exetel Family
(NBN)
(Month by month)
$84.95
$68.95 for first 6 months
$80.95 100 Mb/s Unlim
Exetel broadband NBN reviews Exetel Power home
(NBN)
(Month by month)
$94.95
$77.95 for first 6 months
$90.7 100 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Fast 40
(NBN)
(Month by month)
$94.95
$79.95 for first 6 months
$91.2 95 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Superfast
(NBN)
(Month by month)
$119.95
$99.95 for first 6 months
$114.95 240 Mb/s Unlim
Exetel broadband NBN reviews Exetel Superfast
(NBN)
(Month by month)
$119.95
$99.95 for first 6 months
$114.95 250 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Ultrafast
(NBN)
(Month by month)
$139.95
$119.95 for first 6 months
$134.95 500 Mb/s 3000 GB
Exetel broadband NBN reviews Exetel Lightspeed
(NBN)
(Month by month)
$139.95
$119.95 for first 6 months
$134.95 500 Mb/s Unlim

Summary of Superloop and Exetel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Superloop rates higher overall than Exetel does.
  • Recommended: Superloop is more highly recommended than Exetel.
  • Reliability: Superloop rates higher for reliability than Exetel does.
  • Customer Service: Superloop rates higher for customer service than Exetel does.
  • Value for Money: Superloop rates higher for value for money than Exetel does.
  • Technical Support: Superloop rates higher for technical support than Exetel does.

How to decide between Superloop and Exetel? - next steps

  • Read reviews of Superloop and Exetel to see what people think of these companies
  • Read our detailed information on Superloop and Exetel to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Superloop and Exetel
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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