Superloop vs Exetel: Which is the best NBN provider?
Updated 20 September 2026. Plan prices on this page pull live from our database. Ratings are from 41 first-person reviewer ratings (Superloop 32, Exetel 9).
Exetel and Superloop are both well-regarded NBN providers, with their cheapest plans priced about the same. Exetel customers frequently praise its consistent speeds and the useful Exetel app, though some note recent price increases. Superloop is also known for reliable and stable internet, with many reviewers highlighting easy sign-up, but some customers report long wait times for phone support and price hikes after introductory periods.
NBN plans from $78/mth · Partner
NBN plans from $80/mth · Partner
Superloop and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Exetel |
|---|---|---|
| About |
 Partner |
 Partner |
| Go to Superloop | Go to Exetel | |
| Overall Rating |
4.4
Superloop has a overall rating of 4.4 out of 5 based on 32 reviews. Superloop is a very good broadband internet provider according to our users. |
4
Exetel has an overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 91% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.3 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.3 out of 5 for customer service. |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
4.3 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.3 out of 5 for value for money. |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $78 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Exetel. |
| Go to Superloop | Go to Exetel |
Superloop and Exetel NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth
$58 for first 6 months |
Go to site |
Superloop and Exetel NBN50 plans (50Mbps download speed)
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89/mth
$69 for first 6 months |
Go to site |
Superloop and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$98/mth
$83 for first 6 months |
Go to site |
|
|
Creator
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$102/mth
$82 for first 6 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$74 for first 6 months |
Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$108/mth
$93 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$114/mth
$84 for first 6 months |
Go to site |
|
|
Hyperspeed
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$168/mth
$148 for first 6 months |
Go to site |
Summary of Superloop and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Exetel does.
- Recommended: Superloop is more highly recommended than Exetel.
- Reliability: Superloop rates higher for reliability than Exetel does.
- Customer Service: Superloop and Exetel have pretty similar ratings for customer service.
- Value for Money: Superloop rates higher for value for money than Exetel does.
- Technical Support: Superloop rates higher for technical support than Exetel does.
How to decide between Superloop and Exetel? - next steps
- Read reviews of Superloop and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Exetel
Is Superloop better than Exetel?
On Oz Broadband Reviews Superloop rates 4.4 out of 5 from 32 reviews and Exetel rates 4 from 9 reviews. On recommend-to-a-friend, 91% of Superloop reviewers said they'd recommend the provider, vs 78% for Exetel. On individual metrics, Superloop wins on reliability (4.6 vs 3.8) and value for money (4.3 vs 3.9) and tech support (4.4 vs 4.1). Read the full reviews above to form your own view.
Which has better customer service, Superloop or Exetel?
Superloop and Exetel score similarly on customer service, 4.3 vs 4.3 out of 5. Neither stands out from the other on this metric. If onshore support matters, Superloop's call centre is based in Australia and Exetel's is based in Australia and Sri Lanka.
What plans do Superloop and Exetel offer?
Superloop offers 10 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Exetel's call centres?
Superloop's customer support is based in Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Exetel (or Exetel to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Tends to be okay for the most part but you get nowhere near the listed speeds because the backend infrastructure can't handle that.
Transferred from Aussie Broadband to Superloop due to Aussie BB not being able to offer 500 speed plan, Superloop handled changeover, experienced no…
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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