Superloop vs Exetel - Which is the best NBN internet provider?
Exetel and Superloop both offer NBN plans, but they cater to slightly different needs. Superloop is often praised by customers for its consistent speeds and reliable connection, making it a solid choice if performance is your top priority, though some reviews mention price increases and slow technical support. Exetel, on the other hand, is generally seen as a more budget-friendly option, with its One Plan often coming in cheaper, appealing to those looking for value.
NBN plans from $78.00/mth · Partner
NBN plans from $80.00/mth · Partner
Superloop and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Exetel |
|---|---|---|
| About |
 Partner |
 Partner |
| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Superloop | Go to Exetel | |
| Overall Rating |
4.4
Superloop has a overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $78 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Exetel. |
| Go to Superloop | Go to Exetel |
Superloop and Exetel NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth
$58 for first 6 months |
Go to site |
Superloop and Exetel NBN50 plans (50Mbps download speed)
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89/mth
$69 for first 6 months |
Go to site |
Superloop and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$98/mth
$83 for first 6 months |
Go to site |
|
|
Creator
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$102/mth
$82 for first 6 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$74 for first 6 months |
Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$108/mth
$93 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$114/mth
$84 for first 6 months |
Go to site |
|
|
Hyperspeed
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$168/mth
$148 for first 6 months |
Go to site |
Summary of Superloop and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop and Exetel have pretty similiar ratings overall.
- Recommended: Superloop is more highly recommended than Exetel.
- Reliability: Superloop rates higher for reliability than Exetel does.
- Customer Service: Exetel rates higher for customer service than Superloop does.
- Value for Money: Superloop and Exetel have pretty similar ratings in terms of value for money.
- Technical Support: Superloop and Exetel have pretty similar ratings in terms of technical support.
How to decide between Superloop and Exetel? - next steps
- Read reviews of Superloop and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Exetel
Is Superloop better than Exetel?
On Oz Broadband Reviews Superloop rates 4.4 out of 5 from 18 reviews and Exetel rates 4.3 from 6 reviews. On recommend-to-a-friend, 89% of Superloop reviewers said they'd recommend the provider, vs 83% for Exetel. On individual metrics, Superloop wins on reliability (4.6 vs 4.0); Exetel wins on customer service (4.7 vs 4.2). Read the full reviews above to form your own view.
Which has better customer service, Superloop or Exetel?
Exetel scores 4.7 out of 5 on customer service vs Superloop's 4.2, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Exetel's is based in Australia and Sri Lanka.
What plans do Superloop and Exetel offer?
Superloop offers 10 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Exetel's call centres?
Superloop's customer support is based in Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Exetel (or Exetel to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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