Superloop vs Optus - Which is the best NBN internet provider?
Optus is a major player with comprehensive plans often praised for easy setup and reliable family use, though some customers report frustrating customer service and occasional dropouts. Superloop, on the other hand, is known for consistent speeds and quick activation, with many reviewers highlighting helpful support, but frequent price increases after introductory periods are a common complaint.
NBN plans from $72.00/mth · Partner
Superloop and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Optus |
|---|---|---|
| About |
 Partner |
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| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Superloop | Go to Optus | |
| Overall Rating |
4.3
Superloop has a overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
3.9
Optus has an overall rating of 3.9 out of 5 based on 9 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
3.7 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
|
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $39 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Optus. |
| Go to Superloop | Go to Optus |
Superloop and Optus NBN25 plans (25Mbps download speed)
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Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$72/mth
$45 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
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$79/mth | Go to site |
Superloop and Optus NBN50 plans (50Mbps download speed)
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
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$75/mth | Go to site |
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
Superloop and Optus Ultrafast plans (>100Mbps download speed)
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Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
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$79/mth | Go to site |
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$79/mth | Go to site |
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Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$79/mth | Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$89/mth | Go to site |
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
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Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
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$109/mth | Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Superloop and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Optus does.
- Recommended: Superloop is more highly recommended than Optus.
- Reliability: Superloop rates higher for reliability than Optus does.
- Customer Service: Superloop rates higher for customer service than Optus does.
- Value for Money: Superloop rates higher for value for money than Optus does.
- Technical Support: Superloop rates higher for technical support than Optus does.
How to decide between Superloop and Optus? - next steps
- Read reviews of Superloop and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Optus
Is Superloop better than Optus?
On Oz Broadband Reviews Superloop rates 4.3 out of 5 from 15 reviews and Optus rates 3.9 from 9 reviews. On recommend-to-a-friend, 87% of Superloop reviewers said they'd recommend the provider, vs 67% for Optus. On individual metrics, Superloop wins on reliability (4.5 vs 4.1) and tech support (4.4 vs 3.7). Read the full reviews above to form your own view.
Which is cheaper for NBN100, Superloop or Optus?
Superloop's cheapest NBN100 plan is the Home Fast at $79/month ongoing. Optus's cheapest NBN100 plan is the Fast 100 at $79/month ongoing.
Which has better customer service, Superloop or Optus?
Superloop scores 4.1 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Optus's is based in Australia, India and the Philippines.
What plans do Superloop and Optus offer?
Superloop offers 8 NBN plans. Optus offers 4 wireless plans and 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Optus's call centres?
Superloop's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Optus (or Optus to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
About Optus
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
Optus is a well oiled machine, they have reliable communication, setting up was easy, though there has been a price increase while having it, it is reliable.
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