Superloop vs SpinTel - Which is the best NBN internet provider?
SpinTel and Superloop both offer NBN, but they cater to slightly different priorities. SpinTel often comes in a bit cheaper, appealing to those looking for a budget-friendly option. On the other hand, Superloop is consistently praised in reviews for its reliable speeds and quick activation, though some customers have noted price increases over time.
NBN plans from $72.00/mth · Partner
Superloop and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | SpinTel |
|---|---|---|
| About |
 Partner |
 |
| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Superloop | Go to SpinTel | |
| Overall Rating |
4.3
Superloop has a overall rating of 4.3 out of 5 based on 17 reviews. Superloop is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 88% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | [Not enough reviews] |
| Call Centre Location | Superloop uses call centres based in Australia. | [Not enough reviews] |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of SpinTel. |
| Go to Superloop | Go to SpinTel |
Superloop and SpinTel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
Superloop and SpinTel NBN50 plans (50Mbps download speed)
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
Superloop and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$95/mth
$79 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Superloop and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than SpinTel does.
- Recommended: Superloop is more highly recommended than SpinTel.
- Reliability: Superloop rates higher for reliability than SpinTel does.
- Customer Service: Superloop rates higher for customer service than SpinTel does.
- Value for Money: Superloop rates higher for value for money than SpinTel does.
- Technical Support: Superloop and SpinTel have pretty similar ratings in terms of technical support.
How to decide between Superloop and SpinTel? - next steps
- Read reviews of Superloop and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs SpinTel
Is Superloop better than SpinTel?
Superloop has 17 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. SpinTel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Superloop or SpinTel?
Superloop's cheapest NBN25 plan is the Everyday at $45/month intro for 6 months, then $72/month. SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Superloop or SpinTel?
Superloop scores 4.2 out of 5 on customer service vs SpinTel's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and SpinTel's is based in Australia and the Philippines.
What plans do Superloop and SpinTel offer?
Superloop offers 8 NBN plans. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and SpinTel's call centres?
Superloop's customer support is based in Australia. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to SpinTel (or SpinTel to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Still the best most reliable provider i have had
as above, no complaints just that its on the pricier side when it comes to isp plans
About SpinTel
I chose the Spintel 50mbs NBN plan as it was the cheapest at the time and offered a discounted rate for 6 months. Initially my NBN was dropping out…
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
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