Tangerine vs Mate - Which is the best broadband internet provider?

Tangerine and Mate are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Tangerine and Mate internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Tangerine Mate
About Tangerine broadband NBN, wireless and adsl internet reviews and plan comparisons
Tangerine Telecom is owned by two British brothers Andrew and Richard Branson. It was started in 2004 to provide better service and better prices to Australian consumers.
Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Overall Rating 4.1
Tangerine has a overall rating of 4.1 out of 5 based on 6 reviews over the last 12 months.
Tangerine is a very good broadband internet provider according to reviews submitted to this site.
3.1
Mate has an overall rating of 3.1 out of 5 based on 6 reviews over the last 12 months.
Mate is an ok broadband internet provider according to reviews submitted to this site.
Recommended 83% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. 50% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider.
Reliability 4
Tangerine's reliability is rated as very good by users who have submitted reviews to this site. Tangerine has an overall rating of 4 out of 5 for reliability.
2.8
Mate's reliability is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 2.8 out of 5 for reliability.
Customer Service 4.3
Tangerine's customer service is rated as very good by users who have submitted reviews to this site. Tangerine has an overall rating of 4.3 out of 5 for customer service.
3.2
Mate's customer service is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3.2 out of 5 for customer service.
Value for Money 4
Tangerine is rated as very good for value for money by users who have submitted reviews to this site. Tangerine has an overall rating of 4 out of 5 for value for money.
3.3
Mate is rated as ok for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.3 out of 5 for value for money.
Technical Support 4.2
Tangerine's technical support is rated as very good by users who have submitted reviews to this site. Tangerine has an overall rating of 4.2 out of 5 for technical support.
3
Mate's technical support is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3 out of 5 for technical support.
Australian based technical support No, Tangerine uses a mix of Australian based and overseas call centres for technical support. Yes, Mate does have Australian based technical support.
Call Centre Location Tangerine uses call centres based in Australia and Phillipines. Mate uses call centres based in Australia.
Services Offered Tangerine offers a range of broadband and internet related services including NBN internet plans. Mate offers a range of broadband and internet related services including NBN internet plans.
Cost of 25Mbps NBN Plan with unlimited data Tangerine - Standard: 25Mbps, unlimited data for $59.9 per month.
Cost of 50Mbps NBN Plan with unlimited data Tangerine - XL Speed Boost: 50Mbps, unlimited data for $69.9 per month.
Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Cost of wireless broadband plan
Contact Details Tangerine's phone number is: and website is: tangerinetelecom.com.au Mate's phone number is: 13 14 13 and website is: letsbemates.com.au
Read Reviews Read reviews of Tangerine. Read reviews of Mate.

Tangerine and Mate NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
Tangerine broadband NBN reviews Tangerine Standard
(NBN)
(Month by month)
$59.9
$44.9 for first 6 months
$56.15 25 Mb/s Unlim

Tangerine and Mate NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
Tangerine broadband NBN reviews Tangerine XL Speed Boost
(NBN)
(Month by month)
$69.9
$54.9 for first 6 months
$66.15 50 Mb/s Unlim

Tangerine and Mate Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Tangerine broadband NBN reviews Tangerine XXL Speed Boost
(NBN)
(Month by month)
$89.9
$69.9 for first 6 months
$84.9 92 Mb/s Unlim
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim
Tangerine broadband NBN reviews Tangerine XXXL Speed Boost
(NBN)
(Month by month)
$109.9
$89.9 for first 6 months
$104.9 205 Mb/s Unlim

Summary of Tangerine and Mate comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Tangerine rates higher overall than Mate does.
  • Recommended: Tangerine is more highly recommended than Mate.
  • Reliability: Tangerine rates higher for reliability than Mate does.
  • Customer Service: Tangerine rates higher for customer service than Mate does.
  • Value for Money: Tangerine rates higher for value for money than Mate does.
  • Technical Support: Tangerine rates higher for technical support than Mate does.

How to decide between Tangerine and Mate? - next steps

  • Read reviews of Tangerine and Mate to see what people think of these companies
  • Read our detailed information on Tangerine and Mate to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Tangerine and Mate
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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