TPG vs Exetel - Which is the best NBN internet provider?
TPG is a well-known name in Australian broadband, often praised by customers for its reliable connections and consistent speeds over many years. Exetel, on the other hand, is a smaller player that has been acquired by Superloop, positioning it as a value option. While TPG customers highlight stable service, Exetel typically offers a simpler, no-frills approach. This comparison will help you see which provider aligns better with your broadband needs.
NBN plans from $80.00/mth · Partner
TPG and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Exetel |
|---|---|---|
| About |
 |
 Partner |
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to TPG | Go to Exetel | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data | ||
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
|
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Exetel. |
| Go to TPG | Go to Exetel |
TPG and Exetel NBN25 plans (25Mbps download speed)
TPG and Exetel NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
TPG and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
Summary of TPG and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than TPG does.
- Recommended: TPG and Exetel are recommended about the same.
- Reliability: TPG and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than TPG does.
- Value for Money: Exetel rates higher for value for money than TPG does.
- Technical Support: Exetel rates higher for technical support than TPG does.
How to decide between TPG and Exetel? - next steps
- Read reviews of TPG and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Exetel
Is TPG better than Exetel?
On Oz Broadband Reviews TPG rates 4 out of 5 from 15 reviews and Exetel rates 4.3 from 6 reviews. On individual metrics, Exetel wins on customer service (4.7 vs 4.1) and tech support (4.5 vs 4.1). Read the full reviews above to form your own view.
Which has better customer service, TPG or Exetel?
Exetel scores 4.7 out of 5 on customer service vs TPG's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Exetel's is based in Australia and Sri Lanka.
What plans do TPG and Exetel offer?
TPG offers 2 NBN plans, 2 fibre plans and 2 wireless plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Exetel's call centres?
TPG's customer support is based in Australia, India and the Philippines. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Exetel (or Exetel to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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