TPG vs Exetel - Which is the best broadband internet provider?
TPG and Exetel are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Exetel |
|---|---|---|
| About |
TPG merged with Vodaphone in 2020 and also own iiNet. |
Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia. |
| Overall Rating |
3.6
TPG has a overall rating of 3.6 out of 5 based on 7 reviews over the last 24 months. TPG is a good broadband internet provider according to reviews submitted to this site. |
4.2
Exetel has an overall rating of 4.2 out of 5 based on 7 reviews over the last 24 months. Exetel is a very good broadband internet provider according to reviews submitted to this site. |
| Recommended | 71% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 86% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
3.7 TPG's reliability is rated as good by users who have submitted reviews to this site. TPG has an overall rating of 3.7 out of 5 for reliability. |
4.1 Exetel's reliability is rated as very good by users who have submitted reviews to this site. Exetel has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
3.1 TPG's customer service is rated as ok by users who have submitted reviews to this site. TPG has an overall rating of 3.1 out of 5 for customer service. |
4.3 Exetel's customer service is rated as very good by users who have submitted reviews to this site. Exetel has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by users who have submitted reviews to this site. TPG has an overall rating of 3.7 out of 5 for value for money. |
4 Exetel is rated as very good for value for money by users who have submitted reviews to this site. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
3.7 TPG's technical support is rated as good by users who have submitted reviews to this site. TPG has an overall rating of 3.7 out of 5 for technical support. |
4.3 Exetel's technical support is rated as very good by users who have submitted reviews to this site. Exetel has an overall rating of 4.3 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
TPG - NBN25: 22Mbps, unlimited data for $64.99 per month. |
Exetel - Everyday: 25Mbps, unlimited data for $59.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 48Mbps, unlimited data for $69.99 per month. |
Exetel - Extra Value: 50Mbps, unlimited data for $69.95 per month. |
| Cost of wireless broadband plan |
TPG - Home Wireless Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details | TPG's phone number is: 13 14 23 and website is: tpg.com.au | Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Exetel. |
TPG and Exetel NBN25 plans (25Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Everyday (NBN) (Month by month) |
$59.95
$49.95 for first 0 months |
$59.95 | 25 Mb/s | Unlim | |
|
|
NBN25 (NBN) (6 month contract) |
$64.99 | $64.99 | 22 Mb/s | Unlim |
TPG and Exetel NBN50 plans (50Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Extra Value (NBN) (Month by month) |
$69.95
$53.95 for first 6 months |
$65.95 | 50 Mb/s | Unlim | |
|
|
NBN50 (NBN) (6 month contract) |
$69.99 | $69.99 | 48 Mb/s | Unlim |
TPG and Exetel Ultrafast plans (>100Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Family (NBN) (Month by month) |
$84.95
$68.95 for first 6 months |
$80.95 | 100 Mb/s | Unlim | |
|
|
NBN100 (NBN) (6 month contract) |
$89.99
$79.99 for first 6 months |
$87.49 | 95 Mb/s | Unlim | |
|
|
Power home (NBN) (Month by month) |
$94.95
$77.95 for first 6 months |
$90.7 | 100 Mb/s | Unlim | |
|
|
Superfast (NBN) (Month by month) |
$119.95
$99.95 for first 6 months |
$114.95 | 250 Mb/s | Unlim | |
|
|
Lightspeed (NBN) (Month by month) |
$139.95
$119.95 for first 6 months |
$134.95 | 500 Mb/s | Unlim |
Summary of TPG and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than TPG does.
- Recommended: Exetel is more highly recommended than TPG.
- Reliability: Exetel rates higher for reliability than TPG does.
- Customer Service: Exetel rates higher for customer service than TPG does.
- Value for Money: Exetel rates higher for value for money than TPG does.
- Technical Support: Exetel rates higher for technical support than TPG does.
How to decide between TPG and Exetel? - next steps
- Read reviews of TPG and Exetel to see what people think of these companies
- Read our detailed information on TPG and Exetel to answer all your questions and help you make an informed decision.
- Visit the website of each company and do some of your own research - TPG and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
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