TPG vs iinet: Which is the best NBN provider?
Updated 3 October 2026. Plan prices on this page pull live from our database. Ratings are from 30 first-person reviewer ratings (TPG 19, iinet 11).
iinet and TPG are both well-established NBN providers, offering similar entry-level plans. iinet is often appreciated for its new customer offers and generally stable connections, though some reviews mention a lack of loyalty bonuses for existing users. On the other hand, TPG is frequently praised for its consistent speeds and reliable service, with many customers noting straightforward setup and helpful support, despite some concerns about price increases and occasional peak hour slowdowns. Ultimately, both providers are solid choices for those seeking good value from their NBN.
TPG and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | iinet |
|---|---|---|
| About |
 |
 |
| Go to TPG | Go to iinet | |
| Overall Rating |
3.8
TPG has a overall rating of 3.8 out of 5 based on 19 reviews. TPG is a good broadband internet provider according to our users. |
4.2
iinet has an overall rating of 4.2 out of 5 based on 11 reviews. iinet is a very good broadband internet provider according to our users. |
| Recommended | 74% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 82% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability |
3.8 TPG's reliability is rated as good by our users. TPG has an overall rating of 3.8 out of 5 for reliability. |
4.1 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
3.8 TPG's customer service is rated as good by our users. TPG has an overall rating of 3.8 out of 5 for customer service. |
4.1 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
3.6 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.6 out of 5 for value for money. |
4.2 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support |
3.8 TPG's technical support is rated as good by our users. TPG has an overall rating of 3.8 out of 5 for technical support. |
4.2 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
TPG - NBN25: 25Mbps, unlimited data for $79.99 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $89.99 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
iinet - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of TPG. | Read reviews of iinet. |
| Go to TPG | Go to iinet |
TPG and iinet NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
TPG and iinet NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
TPG and iinet Ultrafast plans (>100Mbps download speed)
|
|
NBN100
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$94.99/mth
$74.99 for first 12 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$74.99 for first 12 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
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NBN Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
|
NBN Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of TPG and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: iinet rates higher overall than TPG does.
- Recommended: iinet is more highly recommended than TPG.
- Reliability: iinet rates higher for reliability than TPG does.
- Customer Service: iinet rates higher for customer service than TPG does.
- Value for Money: iinet rates higher for value for money than TPG does.
- Technical Support: iinet rates higher for technical support than TPG does.
How to decide between TPG and iinet? - next steps
- Read reviews of TPG and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs iinet
Is TPG better than iinet?
On Oz Broadband Reviews TPG rates 3.8 out of 5 from 19 reviews and iinet rates 4.2 from 11 reviews. On recommend-to-a-friend, 82% of iinet reviewers said they'd recommend the provider, vs 74% for TPG. On individual metrics, iinet wins on value for money (4.2 vs 3.6) and tech support (4.2 vs 3.8). Read the full reviews above to form your own view.
Which is cheaper for NBN50, TPG or iinet?
TPG's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month.
Which has better customer service, TPG or iinet?
iinet scores 4.1 out of 5 on customer service vs TPG's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and iinet's is based in Australia, the Philippines and South Africa.
What plans do TPG and iinet offer?
TPG offers 6 NBN plans and 3 wireless plans. iinet offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and iinet's call centres?
TPG's customer support is based in Australia, India and the Philippines. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to iinet (or iinet to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
The above issue lasted for 96 days before being sorted. They still rate as the most incompetent company I have ever had to deal with, they even make…
TPG is fine if you want something that's cheap. The unstable download speeds can get very annoying.
About iinet
Appreciate fast responses everytime. Thank You
Great value for money as other providers are more than $60 per month for the same speed
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