TPG vs Superloop: Which is the best NBN provider?
Updated 18 August 2026. Plan prices on this page pull live from our database. Ratings are from 45 first-person reviewer ratings (TPG 17, Superloop 28).
TPG and Superloop both offer reliable NBN connections, with TPG often praised for its consistent speeds and helpful customer service, particularly for streaming and work. Superloop, on the other hand, frequently gets a nod for its network performance and quick activation. While both face common complaints about price increases after introductory periods, TPG reviews often mention offshore support, whereas Superloop customers sometimes report slow response times from local support.
NBN plans from $78/mth · Partner
TPG and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Superloop |
|---|---|---|
| About |
 |
 Partner |
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to TPG | Go to Superloop | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 17 reviews. TPG is a very good broadband internet provider according to our users. |
4.4
Superloop has an overall rating of 4.4 out of 5 based on 28 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 82% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 93% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service |
4 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4 out of 5 for customer service. |
4.4 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Superloop uses call centres based in Australia. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
TPG - NBN25: 25Mbps, unlimited data for $79.99 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $78 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $89.99 per month. |
Superloop - Extra Value: 50Mbps, unlimited data for $89 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of TPG. | Read reviews of Superloop. |
| Go to TPG | Go to Superloop |
TPG and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth
$58 for first 6 months |
Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
TPG and Superloop NBN50 plans (50Mbps download speed)
|
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89/mth
$69 for first 6 months |
Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
TPG and Superloop Ultrafast plans (>100Mbps download speed)
|
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NBN100
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
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Home Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$98/mth
$83 for first 6 months |
Go to site |
|
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Creator
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$102/mth
$82 for first 6 months |
Go to site |
|
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$74 for first 6 months |
Go to site |
|
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NBN Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$108/mth
$93 for first 6 months |
Go to site |
|
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$114/mth
$84 for first 6 months |
Go to site |
|
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NBN Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
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Hyperspeed
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$168/mth
$148 for first 6 months |
Go to site |
Summary of TPG and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than TPG does.
- Recommended: Superloop is more highly recommended than TPG.
- Reliability: Superloop rates higher for reliability than TPG does.
- Customer Service: Superloop rates higher for customer service than TPG does.
- Value for Money: Superloop rates higher for value for money than TPG does.
- Technical Support: Superloop rates higher for technical support than TPG does.
How to decide between TPG and Superloop? - next steps
- Read reviews of TPG and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Superloop
Is TPG better than Superloop?
On Oz Broadband Reviews TPG rates 4 out of 5 from 17 reviews and Superloop rates 4.4 from 28 reviews. On recommend-to-a-friend, 93% of Superloop reviewers said they'd recommend the provider, vs 82% for TPG. On individual metrics, Superloop wins on reliability (4.6 vs 4.0) and customer service (4.4 vs 4.0) and value for money (4.2 vs 3.7) and tech support (4.5 vs 4.1). Read the full reviews above to form your own view.
Which is cheaper for NBN50, TPG or Superloop?
TPG's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Superloop's cheapest NBN50 plan is the Extra Value at $69/month intro for 6 months, then $89/month.
Which has better customer service, TPG or Superloop?
Superloop scores 4.4 out of 5 on customer service vs TPG's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Superloop's is based in Australia.
What plans do TPG and Superloop offer?
TPG offers 6 NBN plans and 2 wireless plans. Superloop offers 10 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Superloop's call centres?
TPG's customer support is based in Australia, India and the Philippines. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Superloop (or Superloop to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
No change. Happy with them.
Internet not super reliable and often much slower than advertised.
About Superloop
I just love being able to upload so fast for my backups. Otherwise, it's very good in peak hours and no slow downs. Highly recommended.
Super loop was easy to sign up to and has been fast and reliable, a massive saving bs me previous slower nbn provider
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