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TPG Review

Posted: October 10, 2010 - 5:56:14 PM

Posts: 1
Joined: October 10, 2010

Plan Name: Standard/130GB
Broadband Type: ADSL2
Monthly Cost: $49
Activation Time: 5 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 40%
Features: 5%
Value: 20%
Overall: 13%

Pros: lots of data
Cons: uhm where do I start?

TPG have to be the WORST isp I have used in 13 years, I left bigpond in hopes of more data, and TPG seemed to have that, but in the 2 years being with them, I have have found there tech support has to be abysmal, I have had line issues for 9 months now, and despite constant writing to the TIO, TPG and telstra, my lines wont get fixed, they say there is nothing wrong, even though a tech confirmed twice at my residence that there is interference, TPG techs keep rehashing the same crap over and over, "do an isolation test" "try another modem", they had to put a profile on my line for stability, and today I came home to find the profile has been removed, some brightspark tech at tpg removed the profile, now my connection is slow and unstable! thanks a lot! I need my internet for uni work, and this just sucks, avoid tpg! and these arnt all the problems, Ive always had problems and so have many users on my exchange who use tpg, last year it was months and months of packet loss for all, and all tpg techs would do is rehash, change the modem filter ad nausea, when the problem is on there end!

Posted: April 10, 2011 - 8:26:15 AM

Posts: 2
Joined: April 9, 2011
OK, that's done it for me. Was trying to decide between Optus and TPG, for homeph and broadb, as I already have a TPG mobile - but the customer service is so abysmal that I can't put myself through that agony again. Thanks for the review