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iinet Review

Posted: March 17, 2012 - 7:57:10 PM

Posts: 1
Joined: March 17, 2012

Plan Name: Home 2
Broadband Type: ADSL
Monthly Cost: $80
Activation Time: 4 days

Speed: 40%
Reliability 25%
Tech Support: 40%
Presales Info: 50%
Features: 50%
Value: 30%
Overall: 39%

Pros: Support rings back
Cons: Lots of connection problems, unreliable service

Unhappy because of amount of times I have had to call support in 3 weeks of trying to get a decent service going. Regularly having to power cycle multiple times as internet drops out (along with voip phone). Annoyed at being billed incorrectly and being slowed down as I was not put on the correct plan. Annoyed at phone number changing after it had been connected. Annoyed at internet connection changing our phone number again.