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iinet Review

Posted: March 28, 2012 - 12:40:14 AM

Posts: 1
Joined: March 27, 2012

Plan Name: monthly plan
Broadband Type: ADSL
Monthly Cost: $50
Activation Time: not remember

Speed: 20%
Reliability 5%
Tech Support: 50%
Presales Info: 50%
Features: 30%
Value: 25%
Overall: 30%

Pros: A local company at Perth
Cons: Very unreliable connection

The connection is very unreliable. I often have to restart the connect several times per day (not a local infrastructure issue, I live at 1km away from CBD). And for broadband the speed is slow.
The customer service is unhelpful. When we call the service centre complaining about bad connection, we were often advised to talk to marketing people. perhaps marketing people can talk some positives about bad connection?