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iinet

iinet Review
 
 

Loneknightd
Posted: April 13, 2012 - 3:52:19 PM

Posts: 2
Joined: April 13, 2012

Plan Name: Naked-DSL Home 1
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: 22 days

Speed: 75%
Reliability 35%
Tech Support: 5%
Presales Info: 10%
Features: 50%
Value: 50%
Overall: 38%

Pros: low call waiting time
Cons: speak to customer service doesn\\\'t actually get you anywhere

Comments:
Very unhappy with their billing. I still was get charged after canceling my contract and it has taken 5 phone calls and twice that many emails to get a refund... that will take another week to get back into my bank account.

Furthermore, beware the customer service waiver that is part of all their contracts. It releases them from the basic standards all ISPs are supposed to adhere to. They give you the summary of it when you sign up, but not the time to find out in detail what you\'re really giving up.