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iinet Review

Posted: May 19, 2012 - 3:32:13 PM

Posts: 1
Joined: May 19, 2012

Plan Name: None now
Broadband Type: Wireless
Monthly Cost: $60
Activation Time: couple of weeks

Speed: 50%
Reliability 90%
Tech Support: 95%
Presales Info: 50%
Features: 75%
Value: 30%
Overall: 65%

Pros: at least they have a fbook page where you get a quicker response than billing and support
Cons: Disconnecting phone access before you get an account

Had a hard time lately, family member ill and died interstate, mother still interstate on her own. I use my phone to keep in touch with her on her mobile. IInet decide prior to issuing an account that my bill is too high - all my bills have been paid on time, no warning to me, even though I received txts telling me I would get an explanation, I had to ring them to find out what was happening. Actually had to go on fbook and complain before my account was sent. Never again - be warned, you give up your customer rights to access the netphone deal, so they can just disconnect you when ou need the phone the most. Asked them to arrange to disconnect my internet access at the endof the current billing cycle - they cant do it, has tobe right now. Weird - you give them warning you want the service disconnected - they cant do it, but they can disconnect the phone without letting you know and before your account is due. Pathetic.