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iinet Review

Posted: June 19, 2012 - 3:30:32 PM

Posts: 1
Joined: June 19, 2012

Plan Name: Naked DSL Home 3
Broadband Type: ADSL2+
Monthly Cost: $70
Activation Time: can't remeber

Speed: 25%
Reliability 40%
Tech Support: 25%
Presales Info: 25%
Features: 60%
Value: 30%
Overall: 34%

Pros: they are local & when ever I\'ve called support I\'m glad to say thee haven\'t been any language barriers
Cons: BoB is the biggest piece of cr@p ever devised. It hasn\'t worked correctly from day 1 , even after multiple calls to the support numberse.

Over priced for what they deliver & don\'t appear to be overly expert with their own products when calling for support, especially consoidering how long you usually have to wait (although I must say most staff are very polite & do try & help with their limited knowledge, even when the customer gets frustrated).
Also they changed their Off Peak hours to ridiculous hours (0200-0800).