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iinet Review

Posted: June 26, 2012 - 6:47:10 PM

Posts: 1
Joined: June 26, 2012

Plan Name: 1500 k 10 unlimited 8-8 broadband
Broadband Type: ADSL
Monthly Cost: $66
Activation Time: 4 days

Speed: 10%
Reliability 10%
Tech Support: 20%
Presales Info: 10%
Features: 10%
Value: 10%
Overall: 12%

Pros: None
Cons: Connectivity problems and no useful tech support

Was originally with AAPT and was taken over by iinet, from the day this happened I have experienced connections problems, cannot EVER directly connect to the internet I have to use problem solving application on windows to get a connection. I have spent several hours on the phone to tech support (this is how I found out I am now with iinet) and they do not speak very good English (they have that irritating vocal transformation software that makes them sound like they speak without an accent) after several days and phone calls back and forth i was told the problem was my modem and I had to buy a new one, but if I resigned for 24 months they woulk...did not want to resign as the service was already crap so bought my own ...guess what no change still have all the same problems ..just out of pocket, then got told I would incur penalty fee if I ended my contract....only problem is I have never signed a contract with iinet ...I did have one with AAPT. Do not touch this company it is expensive and the service is rubbish.

Posted: August 12, 2012 - 9:54:04 PM

Posts: 1
Joined: August 12, 2012
I too am an aapt customer of long standing not happy with iinet at all - speed retarded to almost dial up speed and help centre want $120 to check further as they say all checks out their end after numerous emails and phone calls to their help centre. Well think I have figured it out for myself after comparing plans find that the unlimited plan I was on with aapt  has been changed to a iinet plan and I am on a low gb allowance and retarded speeds not at all happy and will be changing providor as soon as I can find a comparable plan to the one I was on which included all my ph calls now I know why my bills became less dirty underhand tactics