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TPG Review

Posted: July 13, 2012 - 10:12:53 PM

Posts: 1
Joined: July 13, 2012

Plan Name: Unlimited ADSL2+
Broadband Type: ADSL2+
Monthly Cost: $60
Activation Time: 8 Days

Speed: 10%
Reliability 25%
Tech Support: 15%
Presales Info: 50%
Features: 30%
Value: 30%
Overall: 27%

Pros: Cheap Unlimited internet
Cons: staff argumentative, unreliable slow internet

From the minute I complained to TPG, their call staff in Manilla, Philippines were quick to blame my products, forcing me to get another Modem to test before they would accept any fault of their own. The line in the Glen Waverley area connected to the Tally Ho Exchange is riddled with connection dropouts sometimes causing the modem to reset itself to dropouts that need me to reset my computer to get the internet working again. Pulling the power from the modem and letting it rest 20 - 30 seconds does nothing to stop the dropouts from happening. TPG had to lower my internet speed to a measly 1.2 Megabits per second to get a stable connection and claim its all in the name of assessing the connection. They\'re going to do nothing to compensate me for the lack of speed or downtime in the week that its going to take a Telstra cable technician into the area, and even then there is no guarantee that I will get this fault fixed. If you\'re in the Glen waverley area stay away from TPG