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OptusNet Review

Posted: October 25, 2012 - 9:36:05 PM

Posts: 1
Joined: October 25, 2012

Plan Name: METV with Fetch
Broadband Type: Cable
Monthly Cost: $30
Activation Time: 2 days

Speed: 10%
Reliability 30%
Tech Support: 5%
Presales Info: 50%
Features: 10%
Value: 10%
Overall: 19%

Pros: I joined optus only because it offered the world tv package which Telstra doesn't offer
Cons: Dropout connection to METV set-top box, unable to reboot, being told different things by different technical staff all the time

Optus is testing my patience as i'm unable to use the METV set- top box due to ' unidentified' issues- optus has given me 5 different diagnosis for each call i have made. It seems that it is my problem that they are having the following issues; congestion traffic, delay in modem software release, slow internet speed.

I hope optus will pull their socks up before they start losing their customers.