Member Login

WIN a $100 Voucher

Spintel

Spintel Review
 
 

Keikoyong
Posted: January 4, 2013 - 5:11:51 PM

Posts: 1
Joined: January 4, 2013

Plan Name: 20Gb Promo
Broadband Type: ADSL2+
Monthly Cost: $50
Activation Time: 17 days

Speed: 30%
Reliability 60%
Tech Support: 10%
Presales Info: 50%
Features: 25%
Value: 10%
Overall: 31%

Pros: Support staff well mannered
Cons: Inadequate phone support staffing

Comments:
I had to wait 102 minutes on the phone before I got to speak to someone for phone support. 102 minutes !!!


Spintelrep1
Posted: October 25, 2013 - 3:30:25 PM

Posts: 6
Joined: October 25, 2013
Hi Keikoyong,

We appreciate your feedback and apologise for the seemingly poor experience you've had with us in the past. I would like to advise that we have, and are continuing to, work very hard on improving our call wait times. We have employed a new wave of representatives in the last couple of months, who have completed training and are now resulting in reasonable call wait times, much lower than you have mentioned.

I also noticed that you connected to our 20GB promo plan, which was amongst the best deals in Australia. So, I was wondering why you rated us so poorly in the 'value' category?

Once again, thanks for your feedback and I'm certain your next interaction will be far more positive.

Kind regards,

Nathan @ SpinTel