Member Login

WIN a $100 Voucher


TPG Review

Posted: February 22, 2013 - 1:03:24 PM

Posts: 1
Joined: February 21, 2013

Plan Name: 500GB Standalone
Broadband Type: ADSL2+
Monthly Cost: $50
Activation Time: 10 (in 2003)

Speed: 45%
Reliability 80%
Tech Support: 80%
Presales Info: 95%
Features: 50%
Value: 100%
Overall: 75%

Pros: Cheap, Get what you pay for, Beats the competition
Cons: Nothing really

I have been with TPG since 1990's - dialup days. I previously had internet access with a wide variety of suppliers with no discernable speed/reliablity difference, the only fluctuation being price, with TPG the cheapest of the lot. I have a slow internet connection. It would not matter who my provider was it would remain slow as I am situated a long way from the exchange and all my neighbours suffer from the same issue whichever provider they are with. TPG have always been very clear about speed/line issues so this is and has never been problematic. I have had occasional connection issues but always quickly resolved. Patience is required of course as all ISP's will expect you to run modem/line socket/ping tests etc to eliminate local issues before progressing the problem. As it has turned out every single one of the problems has been Telstra line/exchange related.
I remain hopeful that they will offer a cheap and chearful National Broadband plan by the time it is rolled out in my area.

Posted: April 10, 2013 - 9:13:58 PM

Posts: 3
Joined: April 10, 2013
This is not true for 2012 / 2013.

I applied for a TPG home phone and ADSL2 broadband on the 23 November 2012. The infrastructure is provided by Telstra. Telstra has made several appointments to connect the service. They require someone to stay home to be there when they come. They always phone hours after the appointment time to reschedule because they are not coming. Next appointment is 23 April, 5 months after we applied.

If you can get some service from TPG, their products are allegedly much cheaper. I don't know for sure because I have not managed to get any service from them. TPG may well be the cheapest with the most. But this service is appalling.

Dr Michael Cole. Sydney.