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TPG Review

Posted: April 22, 2013 - 4:29:51 PM

Posts: 1
Joined: April 22, 2013

Plan Name: sw
Broadband Type: ADSL2+
Monthly Cost: $40
Activation Time: 7 days

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 20%
Value: 5%
Overall: 8%

Pros: nothing so far
Cons: see below

After hearing a few good comments about TPG I decided to give it a go and applied to be a new customer. Upon request for a simple installation date and time, it took them 5 days and 4-5 different staff (from different departments) to get themselves organised to tell me a date and time. After waiting on the phone for 30+min on Wednesday, Thursday then Friday and finally the next Monday, after speaking to customer service, technicque staff, and then the manager, every single one of the staff have tell me a different date and time for such installation!! Since the telephone conversaion becomes very confusing, I decided to send them an email to re-confirm such simple date and time. And guess what? Within the same day, I recieved 3 different emails at the interval of 3-4 hours telling me 2 different installation dates and time and both emails said it has been cofirmed! I then called up the manager, who then said the installation date and time has now been changed too many times and therefore, there is a possibility that they might cancel the application so I reapply for a "new date"!!

The amount of stress it has caused me is enormous! All I want to do, as a new customer, is to request for a CONFIRMED installation date and time and yet it took the 5 days, 4-5 different staff to confirm such a date!

When the "senior manager" finally called me to tell me the confirmed date, I then ask for compensation for such stress, the manager simply said she will "try" to give me 2 weeks free of internet charge and anything more than that would be too much of an ask.

I have a feeling I will receive another email/call telling me that such compensation cannot be granted and therefore, nothing will be compensated.

Honestly, if this is the type of service customers are receving, TPG is the WORSE service ever! I rather go with someone else more expensive but more organised than this pathetic service!