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Spintel

Spintel Review
 
 

Bfc508
Posted: July 16, 2013 - 9:49:28 AM

Posts: 2
Joined: July 15, 2013

Plan Name: Home bundle
Broadband Type: ADSL
Monthly Cost: $98
Activation Time: 3 days

Speed: 45%
Reliability 5%
Tech Support: 5%
Presales Info: 50%
Features: 50%
Value: 20%
Overall: 29%

Pros: None
Cons: Cannot talk to anyone in Australia

Comments:
After several calls to the Phillipines my issue has not been resolved. Internet connection only lasts for 3 minutes or so before dropping out. Phone line is now useless. I ask to speak to someone in Australia and it seems they cannot connect me to the Sydney office.


Spintelrep1
Posted: October 25, 2013 - 3:42:40 PM

Posts: 6
Joined: October 25, 2013
Hi Bfc508,

We appreciate your feedback and apologies for the technical issues you've experienced.

Drop outs can be caused by a number of different factors, but are all usually the result of equipment inside your premises or a fault on the Telstra network. Our Technical Support team should be able to eliminate potential causes by process of elimination.

All call centre agents are trained to a high level, but there are all Subject Matter Experts (SME's) and Team Leaders in our call centre to assist with more complicated cases.

Should you still require any assistance, you may phone our call centre on 1300 303 375 or email me at social@spin.net.au and we can arrange for further investigation.

Thanks for your feedback again and I hope your next SpinTel experience is more positive.

Kind regards,

Nathan @ SpinTel

Bfc508
Posted: October 25, 2013 - 3:53:02 PM

Posts: 2
Joined: July 15, 2013
When I am told to try another modem which I do not have a spare and told cso, it was suggested that I go and borrow a neighbours.

How ridiculous to even think of suggesting that.
If that is what you call a well trained cso, then the mind boggles.

If I could be told that Telstra were having problems I would accept that.

No one knew that was the case. I suggest that you keep your staff up to speed on what is happening here in Australia, rather than wasting my time and all the cost of 1300 calls.