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Posted: October 25, 2013 - 3:41:41 PM

Posts: 6
Joined: October 25, 2013
Hi Bfc508,

We appreciate your feedback and apologies for the technical issues you've experienced.

Drop outs can be caused by a number of different factors, but are all usually the result of equipment inside your premises or a fault on the Telstra network. Our Technical Support team should be able to eliminate potential causes by process of elimination.

All call centre agents are trained to a high level, but there are all Subject Matter Experts (SME's) and Team Leaders in our call centre to assist with more complicated cases.

Should you still require any assistance, you may phone our call centre on 1300 303 375 or email me at and we can arrange for further investigation.

Thanks for your feedback again and I hope your next SpinTel experience is more positive.

Kind regards,

Nathan @ SpinTel