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Spintelrep1
Posted: October 25, 2013 - 3:50:31 PM

Posts: 6
Joined: October 25, 2013
Hi Rgreen,

We appreciate your feedback and apologise for the seemingly poor experience you've had with us in the past.

I would be interested to see where the delivery instructions and billing details went wrong and would be happy to look in to this for you. Did you sign up online?

I would also like to advise that we have, and are continuing to, work very hard on improving our call wait times. We have employed a new wave of representatives in the last couple of months, who have completed training and are now resulting in reasonable call wait times.

Should you still require any assistance, you may phone our call centre on 1300 303 375 or email me at social@spin.net.au and we can arrange for further investigation.

Once again, thanks for your feedback and I'm certain your next interaction will be far more positive.

Kind regards,

Nathan @ SpinTel