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iinet Review
 
 

Stocky61
Posted: March 21, 2014 - 8:18:58 PM

Posts: 3
Joined: August 8, 2013

Plan Name: 4g with landline
Broadband Type: ADSL
Monthly Cost: $60
Activation Time: About 60

Speed: 50%
Reliability 50%
Tech Support: 25%
Presales Info: 15%
Features: 25%
Value: 15%
Overall: 30%

Pros: None
Cons: Poor customer service

Comments:
I am unhappy because they cut my landline off when they tried to take a direct debit out of my account 10 days before the bill was due. My elderly mother relies on that service to be able to call me or for help if something should happen to her.
I rand them and was told they would reinstate it. Didn't happen. Next day they said I had exceeded my call allowance. My mother has been without a phone for four days now. I just want out of our contract with this pathetic excuse for a company. Do not go with iinet!


Amy (iinet)
Posted: July 31, 2014 - 4:26:24 PM

Posts: 3
Joined: July 31, 2014
Hi Stocky61,

We don't disconnect home phones for non bill payment, especially how you mentioned the invoice was not due at the time.

Could it have potentially been a line fault which took your phone down?
Were you given an appointment time by us when you called to advise the line was not working?

How is the status of the connection now?

Amy
Senior Customer Service Representative
iiNet Virtual Community