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Spintel Review

Posted: April 10, 2014 - 10:52:42 AM

Posts: 1
Joined: April 9, 2014

Plan Name: Connect Four
Broadband Type: ADSL2+
Monthly Cost: $116
Activation Time: 10 days

Speed: 20%
Reliability 20%
Tech Support: 20%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 13%

Pros: Blank
Cons: Customer service

Speeds and connections were too variable/erratic. Area was irrelevant as a neighbour had consistent good speeds and reliable connections. Company policies regarding transferring phone numbers was very confusing, misleading and troublesome as Spintel just permanently terminated my number, making it irrecoverable by my new provider but knowing full well that I wished to use the same number. Staff are ill-trained for trouble-shooting and after-service.