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iinet Review

Posted: April 14, 2014 - 8:01:50 AM

Posts: 1
Joined: April 13, 2014

Plan Name: Adsl turbo
Broadband Type: ADSL
Monthly Cost: $70
Activation Time: 6 days

Speed: 10%
Reliability 20%
Tech Support: 20%
Presales Info: 50%
Features: 30%
Value: 20%
Overall: 25%

Pros: They answer the phone
Cons: Poor technical support

Rang iinet on Saturday to inform them of an outage. I was informed this was a telstra outage and they would follow up for more information. Rang back on Sunday to the call back service, no reply. Rang Monday morning and was informed the problem was a telstra network wide outage and they would not get any further information for a further 3 hours as there contact for telstra technical support was in WA and wouldn't be open for a further 3 hours. So if you have an outage with iinet don't expect any assistance outside mon - fri. In todays age of 7 day business commitments this is appalling customer support.