Member Login

WIN a $100 Voucher


Spintel Review

Posted: July 7, 2014 - 9:32:09 PM

Posts: 1
Joined: July 7, 2014

Plan Name: Basic
Broadband Type: ADSL
Monthly Cost: $15
Activation Time: ?

Speed: 5%
Reliability 5%
Tech Support: 5%
Presales Info: 5%
Features: 5%
Value: 5%
Overall: 5%

Pros: The name says it all
Cons: Customer Service (HA!)

My mother used Spintel. She died in January. I notified Spintel the following week. Her friend who is in the IT business also contacted them and put an automated response on her account.
Spintel have continued to send emails to this account demanding money (I have only accessed the account today, as I thought it had been closed as requested). They have also added to the amount each month. They have now sent Dun and Bradstreet to collect. The grand sum is $49.45.

I would strongly encourage all to avoid this company at all costs if customer service is something you require from your provider.